Mobile Expertise

Consulting Support for BlackBerry Environments
BlackBerry wireless PDAs were once one of the most successful solutions for maintaining location-independent access to email, calendars, web applications, and other critical business data. Progent can provide Newark, New Jersey companies the expertise of BlackBerry-certified experts who can assist businesses to maintain existing BlackBerry deployments or transition efficiently to a more popular mobile solution.

As the sophistication of small company networks has expanded, and as the demand for world-class protection, reliability, and recoverability has become the standard for companies of all sizes, successful integration and support of RIM BlackBerry technology has grown increasingly difficult. To deal with issues like security, business continuity, and synchronization of BlackBerry smartphones with a variety of email systems and company databases, small organizations frequently resort to outside support professionals who offer expertise in BlackBerry installation and troubleshooting.

Progent offers the services of BlackBerry-certified engineers who can assist small organizations to design, manage, and troubleshoot BlackBerry environments affordably and efficiently, dispensing with the need for an in-house BlackBerry solutions expert and lowering the expense and stress of maintaining wireless work groups. Progent's BlackBerry specialists have in-depth experience working with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISA and GIAC-certified security professionals. This range of knowledge, combined with Progent's proven online service delivery capabilities, provides small businesses an affordable alternative for incorporating BlackBerry products productively into their information system.

Progent's engineers can help your company with SQL Server 2019 integration consulting, SQL Server 2016 migration and management consulting, and Microsoft Exchange Server setup so that your database and email infrastructure function optimally with BlackBerry BES Server. Progent can also help you to migrate from older versions of BlackBerry and Microsoft software, configure streamlined administration tools so you can track and control BlackBerry smartphones throughout your company, define security policies that are right for your business, customize wireless software, and make sure that your IT network infrastructure is properly configured to handle your BlackBerry users. In addition, Progent's disaster recovery consultants can help make sure that your BlackBerry data is incorporated in your scheduled backup processes so that it can be restored quickly and thoroughly.

New York City Metro Area Contact Information:
Progent offers consulting services and onsite technical support in the Greater New York City Metro Area including Stamford, and all of New Jersey.

Technical Support Services for BlackBerry BES Server
BlackBerry BES Server simplifies management and maintenance of RIM BlackBerry wireless handsets, offering a centralized solution for controlling key tasks like smartphone deployment, updates, and retirement while also offering a solid foundation for security and high availability. BlackBerry Enterprise Server (BES) supports seamless communication between Microsoft Exchange Server, Groupwise, or IBM Lotus Domino email servers and BlackBerry smartphones and allows remote synchronization.

BlackBerry Enterprise Server includes a wealth of data protection capabilities beginning with advanced data encryption of information transmitted between a BlackBerry smartphone and BlackBerry Enterprise Server based on Advanced Encryption Standard or Triple DES. BES Server also permits great versatility in selecting degrees of security to match the special requirements of your network. Progent's BlackBerry certified consultants can help your company to choose powerful security functions and enable them remotely. Samples of these wirelessly configurable security features are:

• Disable a BlackBerry device
• Wipe information from a lost or stolen BlackBerry device
• Lock out Bluetooth functionality
• Enable internal defenses against malicious attacks

BlackBerry BES Server also offers versatility in selecting ways to prevent users from installing or running unsecure or prohibited code. Progent can assist you to select blocking processes such as:

• Specify exactly which programs are permitted on the device
• Block third-party programs from allocating non-volatile memory on the BlackBerry smartphone
• Select what resources external programs can access on the device
• Limit the kinds of access third-party software running on the BlackBerry device can establish
• Prevent all third-party programs from being loaded or run on the BlackBerry device

Progent's Remote BlackBerry-certified Technical Support is Fast and Affordable
For companies in Newark, New Jersey who need fast and economical help from a qualified RIM BlackBerry support professional, Progent delivers effective online assistance from a seasoned support staff who have provided network solutions to companies in every state in the United States. (Refer to Progent's customer testimonials.)

Online consulting services eliminates travel expense and enables specialists to solve technical issues rapidly, allowing you to minimize wasted productivity. Progent's BlackBerry specialists have been awarded accreditations in the entire range of BlackBerry technologies and offer expert support in fields including resolving synchronization issues, setting up BlackBerry Enterprise Server (BES), and creating a secure, fault-tolerant network infrastructure for BlackBerry users. Credentials earned and skill sets mastered by Progent's BlackBerry specialists include:

BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist has the skills required to configure and troubleshoot the BlackBerry Enterprise Server in an Exchange Server environment. Progent's BlackBerry-certified expert can help you to use tools such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to perform critical procedures including resolving enterprise activation problems, adding and deleting BlackBerry device users, setting activation passwords, configuring over-the-air software loading and configuration, deploying and debugging the BlackBerry Smart Card Reader, and setting up backup and restore mechanisms.

Progent's BlackBerry-certified consultants can also show you how to operate administration software like the BlackBerry Administration Service for role-based administration, resolving attachment and data flow issues, and utilizing WiFi for activation. In addition, Progent can help you understand the function of operational policies in the BlackBerry Enterprise system and assist you to select and implement sensible security options.

Progent's certified Exchange Server engineers can work with Progent's BlackBerry Certified Server Support Specialist to help your company to optimize your existing Microsoft Exchange infrastructure for working smoothly with BlackBerry Enterprise Server or migrate your BlackBerry solution to the most recent edition of Exchange Server.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers high-level skills for deploying, administering, tracking, and troubleshooting one or several BlackBerry Enterprise Servers in a messaging system powered by Microsoft Exchange Server. Progent's BlackBerry engineer has support skills in important technologies associated with BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email architecture, Microsoft Outlook, firewalls, proxy servers, MAPI, and network policies and scheduling. Progent can show you how to install and remove BlackBerry device users on Exchange Server and Microsoft Active Directory, configure, monitor, and manage BlackBerry BES Server, administer BlackBerry devices and client accounts, back up and manage storage groups, apply permissions, set up the Mobile Data System (MDS) and Instant Messaging, install access control lists, manage Exchange data flow, create, update, and apply wireless LAN and VPN configuration sets, implement SNMP traps, and produce reports based on SNMP results.

Progent's BlackBerry-certified engineer can help you with your BlackBerry technology in a variety of environments that can include Microsoft Windows 2K, 2003 or 2008 platforms, Microsoft Windows XP, Windows Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to utilize utilities like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
Progent can provide the services of a BlackBerry Certified Solution Designer to assist your business to plan, deploy, validate, repair, and document a wireless environment built on the integration of the BlackBerry Enterprise Solution, Microsoft Exchange, and Active Directory. Progent's high-level engineering support services for BlackBerry technology include business and technology needs assessment, solution architecture, deployment strategy and implementation, performance optimization, design of a fault-tolerant environment, data backup and business recovery planning, and system-wide security design.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to understand your technical goals and to design a wireless environment that fits within your IT budget and aligns with your business plans. Progent can clarify the implications of your operational policies on the configuration of a BlackBerry Enterprise Solution, assess your existing network architecture's ability to support a BlackBerry BES Server, help your organization to decide which management model and equipment match your requirements, and evaluate your email and messaging system topology. Progent can also help you understand the performance implications that the BlackBerry Enterprise Server, Microsoft SQL Server, and Exchange Server have on each other so you can make informed decisions concerning alternatives for software editions, server hardware and mass storage, network design, and application set up.

To optimize network security, Progent's BlackBerry consultant can help your company to choose and activate appropriate security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISA and GIAC-certified security engineers to run company-wide security vulnerability and compliance validation and suggest improvements to accommodate your BlackBerry solution.

Call or Email Progent to Get Help from a RIM BlackBerry-Certified Expert
In order to get in touch with Progent about engineering help for BlackBerry mobile wireless technology, phone 1-800-993-9400 or go to Contact Progent.