UNIX, Linux, Sun Solaris, Mac OS X Support

For small companies located in New York City New York, Progent provides help for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a combination of UNIX-family systems and Microsoft technology. Progent has provided remote troubleshooting to businesses in all 50 states in the U.S. (See Progent's customer recommendations). Progent also offers the consultation Cisco CCIE network specialists for challenging connectivity issues, as well as the assistance of CISA and CISM-certified security consultants to handle advanced security architecture and disaster recovery planning.

Progent's remote support engineers represent exceptional value due to the fact that they are equipped with the practical experience and the advanced tools to resolve the majority of network issues rapidly. This lowers direct costs because service calls accumulate fewer chargeable consulting minutes. Remote help also avoids the cost of sending a consultant to your office. Your company benefits additionally in incidental expenses by reducing or eliminating system outages and related costs stemming from business discontinuity, disgruntled customers and vendors, idle employees, and distracted management.

Progent's billing policy for remote support is designed to get the most out of your IT service investment. Progent bills per minute for telephone-based assistance, so you are invoiced just for the support that you receive. In contrast to many remote support organizations, Progent asks for no service activation surcharge or minimum payments. Progent's per-minute billing unit and clean model for billing save you from situations where fast repairs manage to end up as substantial invoices. Progent's skill at dealing with problems efficiently translates into your company saving cash.

Progent's Remote Service Tools
Through years of experience, Progent has developed a collection of optimized technologies and field-proven processes that permit the highest level of efficiency for remote consulting and troubleshooting for small and midsize company IT networks. Progent offers secure VPN support for gateways from multiple popular vendors including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Protected VPN connectivity enables the experts of Progent's online support team to communicate with your company's system remotely without breaching corporate security.

Progent's advanced technical support database system stores thorough documentation of all service that Progent's clients have received. Progent's authorized service personnel have the benefit of the specifics of services rendered to each client by any Progent engineer. This database of trouble tickets and fixes is structured as a conveniently retrievable support knowledge base that enables Progent's online support professionals to share their knowledge company-wide to ensure that the quality of Progent's support services improves over time. Progent's high-level certifications and working relationships with major technology companies including Cisco and Microsoft permit access to other massive technical databases and allow fast response from vendors' internal support staff so Progent's online consulting experts can come up with the best resolutions quickly.

Initiate Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Technical Help from Progent
To access Progent's phone services in New York City New York or to learn additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical requirement for network support, visit Immediate Emergency Support.

Phone-based Support Services Offered Progent
Progent's phone-based support engineers possess credentials in a comprehensive set of disciplines. This broad scope of technical skills enables Progent's consultants to handle almost any crisis that may take place in a small or midsize business network. Certifications held by Progent support experts in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, Voice Professional, and Design Professional.

To support businesses with mixed-platform networks, Progent also offers the services of consultants who have advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) consultants.

Phone-based technical support services provided by Progent to small businesses in New York City include:

• UNIX, Linux, Solaris, and macOS and OS X Support Services
  Progent's UNIX/Linux, Solaris, and Apple macOS and OS X remote consulting services cover a broad array of information technology including network infrastructure, messaging systems, system and process security, UNIX and Microsoft Windows coexistence, VMware technologies for server economization and easy administration, and migration from older applications to the latest Windows or Linux-powered solutions. Progent's group-oriented methodology for solving technical problems enables quick escalation, when required, to consultants with task-relevant expertise to handle challenging situations. This expedites repair of critical problems, minimizes network downtime, and cuts support expense.

  Progent's UNIX/Linux support engineers can provide urgent remote help for diagnosing anomalies affecting UNIX, Linux, or Solaris systems based on leading variants of UNIX including:

  • macOS and OS X
  • Sun Solaris
  • IBM AIX Open UNIX
  • HP-UX
  • BSD
  • SCO UNIX
  • Silicon Graphics IRIX (SGI/IRIX)
  Major Linux variants for which Progent offers expertise include:
  • RedHat Linux
  • SUSE
  • Debian GNU/Linux
  • Slackware

• Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
  The Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for network infrastructure engineers, and indicates a person's networking skills at the master level. Cisco CCIEs can handle even the most complex problems associated with network design, deployment, management, protection, and problem solving. Cisco CCIEs operate on a privileged basis with Cisco's internal engineers in analyzing anomalies with IOS network management utilities and developing alternate approaches or identifying program updates. Cisco qualified CCIEs are an exceptional value since their broad experience enables them to find solutions for even the most complex problems rapidly. In common instances, less experienced consultants can wrestle for many hours or even days with the same problems that a Cisco-qualified CCIE can dispose of in a few minutes. Few consulting firms make CCIEs available to support small and mid-size companies. Progent can provide fast phone access to a Cisco CCIE so your company can receive timely support for complex network infrastructure problems that are impacting business productivity but are beyond the comfort zone of your regular network maintenance providers. Progent's Cisco-qualified CCIE support experts can communicate with your computer system using sophisticated remote support technology in order to perform fast, safe, and economical analysis and repair. Progent's Cisco-qualified CCIEs offer expertise in the entire range of Cisco's top-selling family of connectivity products such as PIX 500 Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst switches, as well as VPN technology.

• Authorized Microsoft Windows Expertise
  Progent's Microsoft-premier remote service experts can provide computer system problem solving and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can offer your business the expertise of consulting professionals who can help you with a broad range of platform support such as Windows Server 2022 planning and migration support, Microsoft Windows Server 2019 expertise, Microsoft Windows Server 2016 migration and cloud integration consulting, Windows Server 2012 R2 migration expertise, Windows Server 2008 upgrade (help, assistance, MS Exchange Server 2019 integration, Microsoft Exchange 2016 Server migration, Exchange Server 2013 configuration, Exchange 2010 maintenance, SharePoint Server 2016 migration and hybrid deployment consulting services, SharePoint Server 2019 design and configuration, Microsoft Teams configuration help, Skype for Business planning and deployment consulting, Microsoft Lync Server integration and Microsoft Office Communications Server upgrade, Microsoft Forefront TMG 2010 administration and ISA Server migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager resource monitoring and reporting, Project Server and Server Online training, SBS Server consulting, and Windows Essentials migration and cloud integration.

  Progent in addition offers a wide array of remote desktop services including Microsoft Windows 11 integration and designing and deploying Microsoft 365 cloud environments for Windows workstations.

• CISSP and ISSAP Premier System Security Specialists
  Progent's accredited CISSP, ISSAP, and CISM security consultants offer a range of system protection solutions to improve the immunity of your UNIX, Linux, Solaris, Mac or Microsoft Windows environment against assaults or help your company to recuperate rapidly following a damaging breach. Security consulting services available from Progent cover in depth network security evaluation using tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Hydra; fast recovery from virus and worm attacks; setting up firewalls; building secure architectures for off-site and mobile access; guarding your messaging infrastructure against spam and DHA attacks; and establishing 24x7 network monitoring.

• Hybrid Cloud Solutions
  Progent offers advanced online support to help companies of any size connect their networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist your IT team to design and manage hybrid environments that support Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid topologies that seamlessly combine local IT assets along with public cloud services. To assist you to incorporate cloud services with physical datacenters, Progent offers a range of public cloud integration support services such as Microsoft 365 Exchange Online integration solutions with on-premises Exchange, Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform integration expertise. Progent has more than two decades of background delivering advanced consulting expertise remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.

• Call Center Expertise
  Progent's Help Desk Call Center programs for small and midsize businesses with networks that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Helpdesk services, and Help Desk process consulting. Progent's Standard Help Desk support services are intended for smaller businesses who don't have the resources to create an internal Help Desk Call Center but who require quick access to a dependable Help Desk with professional phone support plus the available expertise to escalate complex problems to advanced engineers.

  Progent's Help Desk Co-management services make it possible for your IT organization to share the load for Help Desk support transparently between your IT staff and Progent's nationwide pool of certified desktop support technicians and subject matter experts. Progent's Help Desk Co-management service is a collaborative support solution built around the top PSA tool for managing service requests, ticketing, responsibility, status tracking, and reporting.

  Progent's Help Desk consulting support can assist you in establishing an efficient new Help Desk Call Center or enhancing your current one, evaluating or modifying Help Desk Call Center software to handle the special requirements of your corporation, or providing occasional phone support personnel to work with your internal Help Desk Call Center team to deal with unusually busy scenarios such as software migrations, major upgrades, or installing new applications.

  Progent's Help Desk team of veteran network consultants gives your computer users in New York City New York rapid assistance from an effective network service resource with extensive background providing telephone-based support and online diagnostics for networks that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Call Center recognition as a significant contributor to company performance, and Progent's aim is to solve instead of simply record network issues.

• Business Applications Support: Education, Custom Programming, and Problem Solving
  Progent's Applications Experts Team can supply online professional consulting expertise and training in key application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide expertise, custom programming, and education for popular Microsoft business applications including Microsoft CRM, Microsoft Project, Office Word, and MS Office Excel. To learn more on Progent's expertise, custom programming, and education services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Group.

  Progent's Apple Mac professionals can nurture the creative elements of Mac environments by delivering phone-based consulting support and education in imaging, audio, and motion video. Progent's support professionals can provide expertise in a large selection of Macintosh programs such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also assist you with special procedures such as scanning or digitizing audio or video or putting together an audio/video production lab.

  Remote Network Monitoring Support
  Progent offers businesses in New York City New York remote computer system monitoring services powered by Microsoft System Center Operations Manager IT infrastructure monitoring, customized by Progent to fit your business so that your IT maintenance is proactive and automated. By anticipating emerging problems before they grow into crashes, system monitoring can head off disruptive and costly service failures. Progent can also utilize network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft environments, or environments powered by a variety of platforms.