For office computer networks located in the state of New York, Progent's Microsoft certified technicians can deliver remote phone assistance and remote troubleshooting to repair your computer system problems fast and affordably. Progent has developed enterprise-grade skills, software tools, and support knowledge bases to diagnose and resolve IT problems without the expense and time delays normally associated with in-person technical service calls. If your New York business is located beyond the larger metropolitan areas such as New York City, Buffalo, Rochester, Yonkers, or Syracuse, your nearby network systems support options may be limited in skills, or not available during a crisis. This can result in a office network that is unpredictable or causing efficiency loss due to technical problems going unresolved for too long. Progent's team of network engineers average more than 10 years of real-world computer industry experience, in the trenches of computer network support, performing a wide range of technical projects for a broad range of customers. This means you get not just the technical competency needed for the job, but an expert with proven methods for applying that expertise to assist with efficient network solutions.

Solutions for Managing and Monitoring the Remote Endpoints of Your Teleworkers
Progent can assist small and medium-size companies to configure efficient endpoint management and monitoring platforms for maintaining endpoints used by work-from-home employees. For details about how Progent's consultants can assist your organization to manage the remote endpoints of your teleworkers, go to solutions for managing the remote endpoints of your at-home workers.

World-class Cisco Help from Expert CCIE-certified Engineers
Progent is the leading source of convenient, immediate, and affordable access to Cisco CCIE Certified engineers. Cisco Certified Internetwork Experts are highly-qualified network experts who are awarded this top-level classification only as a result of intense examination by Cisco. CCIEs are able to resolve the most complex issues associated with network design, deployment, troubleshooting, and maintenance. Progent?s CCIE experts cooperate intimately with Cisco in-house staff in identifying issues with Cisco's IOS platform and developing fixes or obtaining patches to correct anomalies. Progent offers quick contact with a CCIE by telephone so you are able to get immediate help for tough network troubles that are impacting worker productivity but are beyond the scope of your local network service resources.

Software Update Management Consultants
Patch management includes installing software or firmware updates to operating systems and applications, physical and virtual servers and endpoint devices, peripherals like printers and scanners, infrastructure appliances such as routers and wireless APs, and Internet-of-Things devices like alarms and robotics. Prompt and correctly managed patching optimizes security, regulatory compliance, availability, and capability. Sporadic software update management can cause security gaps, compatibility issues, slow or inconsistent responsiveness, excessive offline stretches, or loss of important features. Progent's support services for software and firmware patch management provide organizations of all sizes a versatile and affordable option for evaluating, testing, scheduling, applying, and documenting software and firmware updates to your dynamic information network. For more information, see Progent's patch management solutions.

ERP Consulting Services for SyteLine/Infor CloudSuite Industrial
Infor CloudSuite Industrial, previously known as SyteLine, is an ERP platform that incorporates more than 25 years of background assisting manufacturing, distribution and service organizations to simplify complex supply chains and streamline critical processes in order to bring products to market fast and adhere to customer schedules consistently. Progent can provide the skills of an ERP specialist with more than 20 years of experience working with the Infor CloudSuite Industrial/SyteLine product family. Progent can provide online or onsite services that can range from as-needed guidance to solution planning and project management. Sample consulting services offered by Progent for Infor CloudSuite Industrial include installation, upgrades, business analysis, application development, CPQ, web site integration, technical support, ETL, Amazon AWS integration, training, and database administration. To find out more, visit SyteLine/Infor CloudSuite Industrial ERP Expertise.

Cisco Small Business WiFi APs Configuration and Troubleshooting
Cisco's Small Business 100, 300 and 500 family of access points are Linux-based units engineered as entry-level wireless solutions for light workloads. Progent's Cisco CCIE wireless network experts can provide remote or on-premises configuration and debugging support to assist you to design, implement, update, optimize, administer and troubleshoot Cisco Small Business wireless AP deployments of any scale or topology. For details about Progent's consulting services for both current and legacy Cisco Small Business 100, 300 and 500 series of WiFi APs, see Cisco Small Business 100, 300 and 500 WiFi APs system design and troubleshooting.

NetApp MetroCluster High-Availability and Disaster Recovery Software
NetApp MetroCluster is a high-availability and disaster recovery platform that uses failover storage clustering along with continual replication to deliver fast, zero data loss disaster recovery (DR) between datacenters that are as far as 185 miles (300km) apart from each other. Progent can provide the skills of a certified NetApp MetroCluster consultant who can help your business to design, configure, administer, update, test and repair a disaster recovery system based on NetApp MetroCluster. Progent can help you to choose a topology for your MetroCluster environment that aligns with your technical requirements and budget. Progent can make sure you follow leading practices for installing your MetroCluster solution by providing guidance with tasks like assigning disk pools, arranging aggregate layout, setting up NetApp FlexVol volumes, setting up Data ONTAP configuration replication service, installing switches, designing a tiebreaker mechanism, designing a TCP/IP configuration replication network, and testing your MetroCluster DR system to verify adherence with industry standards and regulatory requirements.

Eliminate Dependence on an Individual Freelance Consultant
By developing a relationship with a full-service IT support company like Progent as opposed to a freelance consultant, you are assured fast availability of experienced experts whenever you require them. You do not have to worry that illness, training, time off, or conflicting priorities with other customers will cause you to be with no help when you have a crisis.

Microsoft Virtual Desktop Consulting Services
Microsoft's desktop virtualization technologies lower the work required for network administrators to deploy software programs so they are consistent throughout an entire workforce, provide the ability to control rights to critical data, and allow quick installation of new or updated workstations. In Windows Server 2016, the Terminal Services utility has been enhanced and named Remote Desktop Services. Microsoft's new Virtual Desktop Infrastructure (VDI) behind RDS streamlines client access, enhances responsiveness, tightens security, unifies administration, and offers an almost seamless user environment. Progent's Windows Server 2016 engineers can assist your company to assess the business advantages of Microsoft's virtual desktop solutions, configure test and production environments, optimize your system infrastructure to accommodate virtualized clients efficiently, evaluate and remediate security problems, and educate your IT administrators to follow industry best practices to achieve maximum payback from client virtualization.

Microsoft Azure Planning and Integration Consulting Services
Progent's Microsoft Azure integration experts can help you with any stage of Microsoft Azure integration such as needs analysis, readiness assessment, solution design, pilot testing, deployment, automated administration, performance tuning, license management, disaster recovery preparedness, security planning, and compliance assessment. Progent can assist you to set up and debug firewall appliances and VPN connections so that your users can securely access to Azure-based resources, and Progent's Microsoft-certified consulting experts can assist you integrate critical Microsoft platforms to run in the cloud including Microsoft Windows Server, Exchange, SQL Server and Skype for Business. Progent can also assist you to set up a hybrid ecosystem that transparently integrates physical datacenters with Azure services.

Desktop and Mobile Device Unified Configuration Management Consulting
Progent offers Configuration Manager 2016 hybrid cloud integration, Microsoft System Center Configuration Manager (SCCM 2012) planning and deployment and Intune expertise to centralize and streamline the administration of your PCs and web-facing tablets and smartphones. Progent can help you to migrate smoothly to Configuration Manager 2016 from a legacy device management platform or assist you to enhance your existing SCCM 2016 ecosystem to support your changing IT needs.

Progent's Consulting and Development Services for Amazon Marketplace Web Service
Amazon Marketplace Web Service is an integrated library of APIs that allows Amazon sellers to streamline their business processes by automating crucial sales functions including listings, orders, payments, inbound and outbound fulfillment, and reports. By leveraging Amazon's extensive online selling environment and automating their sales processes, vendors can broaden their market, reduce their cost of sales, accelerate response time to customers, and add to their bottom line. Progent's Amazon Marketplace Web Service consultants can work with your development team and provide programming, workflow integration, project management support, and mentoring to help you cut development time and costs and speed up your return on investment.

Progent's Client Testimonials
Progent has provided remote or onsite network consulting help to businesses in each state in the United States. Many of these customers have shown their high regard for Progent in the form of testimonials to the quality of Progent's support staff. Take a look at Progent's customer testimonials to see what people say about the quality of Progent's consulting services

Planning Support services for Microsoft Windows 10
Progent's Microsoft-certified Windows 10 planning experts can assist businesses of all sizes to assess Windows 10 or to upgrade to Windows 10 from any earlier version of Microsoft Windows. Online and onsite evaluation and upgrade services for Microsoft Windows 10 provided by Progent's consultants include ROI analysis, project coordination, application and driver compatibility testing, test lab systems, Hyper-V virtualization strategies, Cloud solutions, mobile device management, telecommuter access, security and compliance, automated deployment and management, network infrastructure design, Wi-Fi support, disaster recovery planning, custom training for network management staff and users, and post-migration technical help.

Get in Touch with a Progent Network Consultant
To see how to access a Progent computer consultant for remote or onsite support, phone 1-800-993-9400 or go to Remote Computer Help.

© 2002-2026 Progent Corporation. All rights reserved.