Expanding your at-home workforce may have a significant effect on IT architecture, security/compliance, and company processes. Progent has 20 years of background assisting SMBs to plan, configure, manage, tune, and troubleshoot IT environments that support at-home workers. Progent can help your New Orleans company to pick the right tools and follow best practices in building and operating a secure virtual office solution for telecommuters that facilitates collaboration and returns maximum business value. Progent can provide support services that go from as-needed expertise for getting you over challenging IT bottlenecks to comprehensive project management to help you successfully complete business-critical initiatives.

Progent can assist New Orleans, Louisiana organizations to succeed with any facet of building a high-performing telecommuting ecosystem by providing network infrastructure configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform customization and training, cloud integration, helpdesk services, cybersecurity, data protection solutions, and centralized management.

Help Desk Services for At-Home Workers
A fast, enterprise-wide changeover to a from-home business model, which could be motivated by a pandemic or as a component of a disaster recovery/business continuity process, can overwhelm even a well-staffed in-house Call Center. Progent's Call Center services make it possible for organizations to outsource or augment their Support Desk with Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Support Desk services utilize Progent's nationwide team of remote IT support experts along with world-class trouble ticketing and tracking technology to provide an economical, advanced Support Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of remote Level 1 desktop support from service requests to trouble ticket generation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows from-home workers to check or edit the status of their current trouble tickets, add details, and upload screenshots and relevant files. Desktop support services are delivered at a significant discount off Progent's ordinary Level 1 desktop support charges, and Progent makes available the option of rapid hand-off to Level 2 and Level 3 support specialists to resolve complex issues. For more information, refer to Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Help Desk Call Center Supplemental Service allows your business to expand your current Support Desk staff by splitting responsibilities for Support Desk services seamlessly between your in-house IT support personnel and Progent's nationwide roster of PC support technicians and subject matter experts. Progent's shared Help Desk service is based on a collaborative support model utilizing the number one professional services automation tool for managing service requests and ticketing, establishing responsibility, monitoring progress, and generating management reports. For information about how Progent's Call Center Augmentation Services can help your business to deliver best-in-class desktop support to your at-home employees, see Progent's Call Center augmentation Services.

Contact Progent for Remote Workforce Expertise
To get in touch with Progent about building and maintaining a productive work-from-home solution for your New Orleans, Louisiana organization, phone 1-800-993-9400 or go to Contact Progent.