UNIX, Linux, Solaris, and Apple Mac OS X Phone-based Consulting for

For small and midsize businesses in New Orleans Louisiana, Progent provides help for computer systems based on UNIX or Linux or for networks that feature a combination of UNIX and Microsoft Windows platforms. Progent has provided remote troubleshooting to companies in every state in the U.S. (See Progent's customer testimonials). In addition, Progent offers the expertise of Cisco CCIE-certified engineers for complex infrastructure issues, plus the services of CISSP and CISM-certified security engineers to handle high-level security architecture and disaster recovery preparedness.

Progent's remote support engineers represent excellent value because they are equipped with the real-world background and the advanced technology to solve most information system issues rapidly. This lowers direct expenses since service calls require fewer billable consulting minutes. Remote support also avoids the expense of sending a consultant to your office. Your organization benefits additionally in incidental expenses by reducing or avoiding network downtime and associated losses stemming from business disruption, upset customers and vendors, unproductive workers, and de-focused executives.

Progent's pricing model for online support is structured to maximize the impact of your network support investment. Progent bills on a per-minute basis for phone consulting, so you are billed just for the services that you actually get. Unlike typical online service firms, Progent requires no startup charge or minimum fees. Progent's one-minute billing unit and simple policy for pricing eliminate situations where speedy. minor solutions somehow turn into major tabs. Progent's penchant for dealing with problems quickly results in your company conserving money.

Progent's Remote Service Tools
Over the years, Progent has fine tuned a set of optimized technologies and proven processes which allow the maximum degree of effectiveness for online consulting and repair for small and midsize company computer networks. Progent offers protected VPN support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN connectivity permits the consultants of Progent's Technical Response Center to communicate with your environment without violating system security.

Progent's proprietary technical support database system includes detailed histories of all support that Progent's customers have been provided. Progent's team service personnel have access to the specifics of all help delivered to each client by any Progent engineer. This archive of anomalies and resolutions is structured as a conveniently searchable internal database that enables Progent's remote support engineers to share their knowledge company-wide to make sure that the value of Progent's support services improves over time. Progent's high-level accreditations and close associations with important vendors including Cisco and Microsoft make available other vast support knowledge bases and permit fast response from vendors' in-house engineering staff with the result that Progent's online consulting experts can arrive at the best resolutions in the least time.

Initiate Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Network Assistance from Progent
To access Progent's remote support in New Orleans Louisiana or to find out additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical requirement for IT help, visit Immediate Emergency Support.

Remote Technical Services Offered Progent
Progent's remote consulting experts have certified skills in an extensive set of disciplines. This broad range of IT skills allows Progent's engineers to handle almost any emergency likely to occur in a small company network. Certificates earned by Progent engineers in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, CCSP, Voice Professional (CCVP), CCDA and CCDP.

To provide assistance to clients with multi-operating system networks, Progent also offers access to engineers who have high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) engineers.

Phone-based services Offered by Progent to clients in New Orleans include:

• UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
  Progent's UNIX/Linux, Solaris, and macOS and OS X remote support services cover a broad spectrum of information technology such as network architecture, messaging solutions, network and operational security, UNIX and Windows coexistence, VMware products for server hardware economization and simplified administration, and transitioning from older applications to the latest Microsoft Windows or Linux-powered solutions. Progent's team-oriented methodology for solving network problems enables quick escalation, if necessary, to engineers with appropriate experience to handle challenging situations. This expedites solutions of urgent problems, reduces network downtime, and cuts service costs.

  Progent's UNIX/Linux consultants can provide emergency remote help for analyzing anomalies within UNIX, Linux, or Solaris networks powered by leading versions of UNIX such as:

  • macOS and OS X
  • Solaris
  • IBM AIX OS
  • HP-UX (Hewlett Packard UNIX)
  • Berkeley UNIX (BSD)
  • SCO UNIX
  • SGI/Irix
  Important Linux versions for which Progent can provide expertise include:
  • RedHat Linux
  • SUSE Linux
  • Debian GNU/Linux
  • Slackware

• Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
  The Cisco CCIE certification is the premier recognition for networking professionals, and indicates an individual's networking knowledge at the master level. Cisco qualified CCIEs can deal with even the most intractable challenges surrounding network design, installation, maintenance, protection, and troubleshooting. CCIEs can cooperate closely with Cisco's in-house engineers in analyzing problems with Cisco IOS Software network management utilities and developing alternate approaches or locating software patches. Cisco qualified CCIEs offer exceptional value because their depth of expertise enables them to fix even the most intractable problems quickly. In typical instances, less experienced consultants can struggle for hours or days with the same tasks that a Cisco-qualified CCIE can dispose of in a few minutes. Few consulting firms make Cisco CCIEs accessible to support small and medium sized companies. Progent can provide fast telephone contact with a Cisco CCIE so you can receive immediate assistance for serious network problems that are hurting worker efficiency but are beyond the experience of your ordinary IT maintenance group or consultant. Progent's Cisco-qualified CCIE support experts can connect to your network using advanced on-line support tools to provide quick, secure, and affordable diagnosis and repair. Progent's CCIEs offer expertise in the complete line of Cisco's market leading family of connectivity products such as PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, protected high-speed and integrated services routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst switches, as well as Virtual Private Network (VPN) products.

• Certified Windows Experts
  Progent's Microsoft-certified online support professionals can deliver computer system problem solving and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can provide your organization the assistance of support engineers who can assist you with a broad variety of platform support services such as Microsoft Windows Server 2022 solution design and integration consulting, Microsoft Windows Server 2019 expertise, Windows Server 2016 migration support and cloud integration solutions, Windows Server 2012 R2 maintenance, Windows Server 2008 R2 upgrade (help, assistance, Microsoft Exchange 2019 deployment, Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 integration, Microsoft Exchange 2010 maintenance, SharePoint Server 2016 migration support, SharePoint Server 2019 planning and integration, Microsoft Teams expertise, Skype for Business Server planning and deployment support, Microsoft Lync Server integration and Microsoft Communications Server upgrade, Forefront TMG 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 support, Systems Center Operations Manager system monitoring and reporting, Project Server training, SBS Server support, and Windows 2012 R2 Essentials migration and cloud integration.

  Progent also can deliver a wide array of online PC desktop consulting and support services including Microsoft Windows 11 migration support and designing and deploying Microsoft 365 cloud environments for Windows workstations.

• CISSP, ISSAP, and CISM Premier Network Security Experts
  Progent's certified CISSP, ISSAP, and CISM network security consultants offer a range of security services that can improve the defenses of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows network against internal or external threats or assist you to recuperate quickly following a serious penetration. Security services offered by Progent cover in depth network security audits utilizing utilities such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Netcat; fast recovery from malicious attacks; setting up firewalls; designing safe architectures for remote and mobile connectivity; protecting your email infrastructure against spam and DHA attacks; and establishing round-the-clock network monitoring.

• Hybrid Cloud Solutions
  Progent offers advanced remote support to help companies of all sizes integrate their networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist you to plan and administer hybrid environments that can include Windows and Linux systems and apps in either cloud-centric systems or in hybrid architectures that combine physical resources along with public clouds. To assist you to incorporate public clouds with physical datacenters, Progent offers a variety of public cloud migration support services that include Microsoft 365 Exchange Online integration with on-premises Exchange deployments, Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud planning and integration expertise. Progent has over two decades of experience providing advanced consulting expertise online, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.

• Call Center Support
  Progent's Call Center service offerings for small and midsize organizations with environments that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Helpdesk operations consulting. Progent's Standard Help Desk services are a convenient solution for small businesses who don't have the budget to support an in-house Help Desk but who need quick response from an efficient Help Desk Call Center with professional phone assistance as well as the available expertise to escalate complex problems to advanced consultants.

  Progent's Help Desk sharing services make it possible for your IT organization to split the load for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of certified desktop support engineers and matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced service desk solution built around the leading professional services automation tool for handling end-user service requests, ticketing, accountability, progress tracking, and metrics.

  Progent's Call Center consulting expertise can assist you in establishing an efficient new Help Desk or enhancing your established one, evaluating or enhancing Help Desk software to address the particular needs of your business, or adding occasional online staff to reinforce your existing Call Center team during high-demand scenarios such as software migrations, mass upgrades, or rolling out new business software.

  Progent's Help Desk Call Center staff of experienced network consultants offers your clients in New Orleans Louisiana rapid communication with a large support group with extensive background delivering telephone-based support and remote diagnostics for computer environments based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to give the Help Desk Call Center perception as a crucial driver of company success, and Progent's intent is to solve and not merely record technical issues.

• Applications Services: Training, Development, and Problem Solving
  Progent's Applications Consulting Team offers phone-based professional engineering support and training in special business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers expertise, programming, and training for familiar Microsoft applications such as Microsoft CRM, Microsoft Project, MS Office Word, and MS Excel. For additional information concerning Progent's expertise, custom programming, and education services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Services.

  Progent's Apple Mac consultants can promote the creative components of Apple Mac computing by offering remote consulting support and training in graphics, sound, and video. Progent's support professionals offer expertise in a variety of Mac applications including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with specific projects such as scanning or digitizing audio or video or integrating an audio/video production studio.

  Online Network Monitoring Services
  Progent offers companies in New Orleans Louisiana online network monitoring support based on Microsoft System Center Operations Manager network monitoring, customized by Progent for your business so that your computer maintenance is proactive rather than reactive. By detecting emerging issues before they expand into crashes, remote monitoring can head off disruptive and expensive network failures. Progent can also assist with server and infrastructure monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows systems, or systems that incorporate a combination of operating systems.

Louisiana State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Louisiana.