Enlarging your at-home workforce can have a significant impact on IT infrastructure, cybersecurity, and company culture. Progent has 20 years of background assisting businesses of all sizes to plan, configure, administer, tune, and debug IT networks that support work-from-home employees. Progent can help your New Orleans company to select the appropriate tools and follow best practices in creating and maintaining a safe virtual office ecosystem for teleworkers that promotes teamwork and returns maximum business value. Progent can provide services ranging from as-needed expertise for helping you past challenging IT bottlenecks to comprehensive project management or co-management to help you carry out mission-critical initiatives.

Progent can help New Orleans, Louisiana businesses to with any facet of building a high-functioning work-from-home environment by providing network infrastructure configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform customization and training, cloud integration, Help Desk augmentation, cybersecurity, backup/restore solutions, and centralized management.

Network Infrastructure for Telecommuters
Setting up the physical and software infrastructure needed to support a remote workforce can be especially complicated if you must manage a mix of worker-owned hardware like PCs and laptops, Internet routers, and Wi-Fi appliances from an assortment of manufacturers and with a variety of OS software and firmware releases. Progent's background providing online help for both outdated and modern technologies in virtual office solutions enables you to make efficient use of your available infrastructure and provides you with ready access to expertise for making necessary updates. Services available from Progent to help you to create a high-functioning work-at-home infrastructure include:

  • Virtual Private Network connectivity allows you to create a secure tunnel for authorized at-home workers to access IT resources situated at your company data center or in the cloud. Progent can assist you to configure and manage VPN access between your teleworkers and your key IT resources by providing online VPN configuration support. For businesses with Cisco's ASA security appliances, Progent's Cisco ASA experts can assist your at-home workers to utilize Cisco's popular AnyConnect software for secure VPN tunneling for a wide selection of endpoint devices including Windows, Mac, Apple iOS, Linux, and Android.
  • Virtual Desktop Infrastructure (VDI) platforms enable a teleworker to view and interact with a remote computer's desktop. This gives IT managers significant control over the computing ecosystem of at-home employees and offers remote users a consistent and more productive experience. Progent's virtual desktop consulting services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops expertise.
  • Routers attach at-home computer networks to the Internet and support VPN connections, home wireless networks, and firewalls. Progent offers expert online support for configuring routers from a range of manufacturers. See router integration services from Cisco-certified experts.
  • Home Wi-Fi networks, often supporting the whole family and guests, are commonly utilized by at-home employees to connect to their Internet router for work. This can create performance as well as security problems. Progent can help businesses to resolve these problems by providing expertise like Cisco Aironet configuration consulting, Cisco Meraki wireless deployment consulting, and Ubiquiti Unifi wireless AP integration help.
  • Internet connectivity solutions affect the performance and reliability of connections between at-home workers and the company network. Mission-critical applications may require redundant Internet connections in case the normal connection breaks. Progent offers guidance for selecting service providers, choosing appropriate service bundles, and setting up high-availability Internet access. See Internet connectivity integration services.

Contact Progent for At-Home Worker Support Services
To contact Progent about building and managing a productive telecommuter solution for your New Orleans, Louisiana business, call 1-800-993-9400 or visit Contact Progent.