Wireless Technology Consulting

Consulting and Technical Support Services for BlackBerry Solutions
BlackBerry mobile PDAs were once one of the most successful solutions for achieving location-independent connectivity to messaging, calendars, web programs, and other vital business information. Progent can provide New Orleans, Louisiana companies support from BlackBerry-certified consultants who can assist organizations to maintain their BlackBerry environments or transition smoothly to a current smartphone platform.

As the complexity of small company IT technology has expanded, and as the demand for world-class protection, reliability, and disaster recovery has become the norm for organizations of all sizes, successful deployment and maintenance of RIM BlackBerry solutions has become increasingly difficult. To handle areas such as security, business continuity, and synchronization of BlackBerry handhelds with diverse messaging servers and shared databases, small organizations frequently turn to external consulting professionals who specialize in BlackBerry integration and maintenance.

Progent can provide the expertise of BlackBerry-premier consultants who can assist small businesses to design, administer, and repair BlackBerry-based solutions affordably and efficiently, doing away with the necessity for an internal BlackBerry technology expert and lowering the expense and stress of supporting wireless work groups. Progent's BlackBerry specialists have in-depth backgrounds cooperating with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISM and CISA-certified security professionals. This breadth of experience, combined with Progent's efficient online service delivery model, provides small companies an economical alternative for incorporating RIM BlackBerry technology productively into their business information network.

Progent's consultants can assist your business with SQL Server 2019 integration consulting, SQL Server 2016 management consulting, and Microsoft Exchange setup so that your database and email infrastructure work optimally with BlackBerry BES Server. Progent can also show you how to migrate from older releases of BlackBerry and Microsoft software, configure easy-to-use administration tools to help you monitor and support BlackBerry smartphones across your company, recommend security policies that make sense for your business, customize mobile applications, and ensure that your network architecture is properly configured to accommodate your BlackBerry users. In addition, Progent's business continuity consultants can help ensure that your BlackBerry information is included in your scheduled backup processes so that it can be recovered rapidly and thoroughly.

Louisiana State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Louisiana.

Consulting and Technical Support Services for BlackBerry BES Server
BlackBerry Enterprise Server (BES) streamlines administration and support of RIM BlackBerry smartphones, providing a centralized platform for handling key tasks like smartphone deployment, updates, and retirement and providing a solid foundation for data protection and high availability. BlackBerry BES Server delivers transparent communication between Exchange Server, Novell GroupWise, or IBM Lotus Domino email platforms and BlackBerry smartphones and allows wireless synchronization.

BlackBerry Enterprise Server features a wealth of data protection capabilities starting with automatic encryption of information transmitted between a BlackBerry smartphone and BlackBerry Enterprise Server based on Advanced Encryption Standard or Triple Data Encryption Standard. BES Server also permits great flexibility in selecting levels of protection to meet the special needs of your network. Progent's BlackBerry certified consultants can help your company to select advanced security functions and activate them wirelessly. Samples of these over-the-air selectable security features are:

• Disable a smartphone
• Erase data from a misplaced or stolen device
• Lock out Bluetooth functionality
• Activate internal defenses against malware

BES Server also offers versatility in selecting mechanisms to keep users from loading or running unsafe or prohibited software. Progent can help you to choose protective techniques such as:

• List exactly what programs are permitted on the device
• Block third-party programs from allocating non-volatile storage on the BlackBerry device
• Select what resources third-party applications can use on the BlackBerry device
• Limit the kinds of access external software running on the smartphone can initialize
• Prevent all third-party programs from being installed or run on the BlackBerry smartphone

Progent's Remote BlackBerry-certified Support is Quick and Economical
For companies in New Orleans, Louisiana who need fast and affordable help from a certified BlackBerry support professional, Progent delivers efficient remote help from a veteran network support staff who have delivered network solutions to companies in each state in the United States. (See Progent's client testimonials.)

Remote consulting services eliminates travel expense and enables specialists to solve problems rapidly, allowing you to minimize wasted productivity. Progent's RIM BlackBerry specialists have earned accreditations in all BlackBerry technologies and can provide professional support in fields such as fixing synchronization issues, setting up BlackBerry Enterprise Server (BES), and designing a protected, high-availability system architecture for BlackBerry users. Certifications earned and practice areas offered by Progent's BlackBerry specialists include:

BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist has the knowledge required to configure and troubleshoot the BlackBerry Enterprise Server in an Exchange environment. Progent's BlackBerry specialist can show you how to use tools like BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BESMon to run important procedures including resolving enterprise activation problems, adding and removing BlackBerry smartphone users, setting activation passwords, implementing wireless program installation and setup, implementing and debugging the BlackBerry Smart Card Reader, and configuring database backup and recovery mechanisms.

Progent's BlackBerry-certified consultants can also show you how to operate management software such as the BlackBerry Administration Service for role-based management, troubleshooting attachment and data flow issues, and utilizing WiFi for enterprise activation. Also, Progent can explain the role of IT policies in the BlackBerry Enterprise environment and help your company to select and install sensible security configurations.

Progent's Microsoft-certified Microsoft Exchange Server engineers can cooperate with Progent's BlackBerry Certified Server Support Specialist to help your company to enhance your existing Microsoft Exchange architecture for working in conjunction with BlackBerry Enterprise Server or migrate your BlackBerry system to the most recent version of Exchange Server.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers advanced skills for installing, managing, monitoring, and troubleshooting one or multiple BlackBerry Enterprise Servers in a messaging system based on Exchange Server. Progent's BlackBerry-certified consultant offers expertise in key areas associated with BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email structure, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and IT policies and scheduling. Progent can show you how to add and delete BlackBerry smartphone clients on Exchange and Microsoft Active Directory, configure, monitor, and administer BlackBerry Enterprise Server, administer BlackBerry devices and user accounts, back up and maintain storage groups, apply permissions, set up the MDS and IM, implement push and pull access control lists, manage Microsoft Exchange data flow, generate, update, and assign wireless LAN and Virtual Private Network configurations, set up SNMP traps for alerts, and generate management reports based on SNMP data.

Progent's BlackBerry consultant can help you with your BlackBerry solution in a number of settings such as Windows 2000, 2003 or 2008 platforms, Windows XP, Windows Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to use utilities like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
Progent can provide the services of a BlackBerry Certified Solution Designer to assist you to plan, install, test, troubleshoot, and produce documentation for a wireless environment based on the integration of the BlackBerry Enterprise Solution, Exchange Server, and Active Directory. Progent's high-level engineering support services for BlackBerry include business and network needs assessment, system architecture, roll-out strategy and implementation, performance tuning, design of a high-availability environment, data backup and business recovery planning, and security engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to understand your functional objectives and to design a wireless environment that fits within your information technology budget and aligns with your business strategy. Progent can explain the impact of your organizational policies on the design of a BlackBerry Enterprise Solution, evaluate your existing network infrastructure's ability to support a BlackBerry BES Server, assist your organization to decide which management approach and hardware products match your needs, and analyze your messaging environment configuration. Progent can also help you understand the performance implications that the BlackBerry BES Server, Microsoft SQL Server, and Microsoft Exchange Server have on each other so you can arrive at smart choices about alternatives for software editions, server hardware and mass storage, network topology, and application set up.

To optimize network protection, Progent's BlackBerry-certified consultant can help your company to choose and activate sensible security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISSP and CISM-certified security engineers to perform network-wide security assessment and compliance validation and recommend improvements to account for your BlackBerry environment.

Contact Progent for Assistance from a RIM BlackBerry-Certified Consultant
If you wish to ask Progent about engineering support for BlackBerry mobile wireless solutions, call 1-800-993-9400 or refer to Contact Progent.