For small company computer networks located in the state of New Jersey, Progent's Microsoft and Cisco certified consultants can deliver remote phone assistance and troubleshooting to resolve your computer network issues fast and affordably. Progent has developed world-class skills, sophisticated tools, and support databases to identify and fix IT problems while avoiding the cost and time delays associated with on-site service dispatches. If your New Jersey small business is situated beyond the larger urban areas such as Newark, Jersey City, Paterson,or Elizabeth, your local computer support options may be limited in technical expertise, or unavailable during a crisis. This can result in a network environment that is unusable or causing wasted time due to technical problems continuing for too long. Progent's group of expert network consultants average more than twelve years of real-world industry experience, in the trenches of IT support, performing a large range of technical projects for a varied range of clients. This means you obtain not only the technical expertise needed for the task, but a consultant with field proven methods for applying that expertise to provide excellent network solutions.

CISM-certified Cybersecurity Management Consultants
Progent offers the services of CISM Premier security management experts. The Certified Information Security Manager (CISM) committee describes the core competencies and international standards of performance that IT security managers are required to master. CISM gives executive management the assurance that consultants who have earned their CISM certification possess the background and capability to provide effective cybersecurity administration and support services.

Telecommuters Services
Progent has 20 years of background helping small and mid-size companies to plan, deploy, tune, manage, and troubleshoot computer networks that incorporate an at-home workforce. To find out about Progent's support services for telecommuters, see at-home workforce support.

Dynamics GP Migration and Integration Consulting
Progent has delivered support for Microsoft Dynamics GP and Great Plains software for nearly 20 years and Progent has delivered system integration, software development, education, and debugging since the platform's debut. Progent can provide advanced support for upgrading out of date Dynamics GP deployments. Progent can help your business to plan, pilot, and implement a cost-effective upgrade from a an outdated version of GP to the newest version of Dynamics GP. Learn about Progent's Dynamics GP migration and integration consulting services.

Full Portfolio of Security Services
Progent's CISA, GIAC, and CISSP certified security experts can assist you to perform comprehensive security evaluations, recover quickly from intrusions, set up firewalls, set up secure techniques for off-site and mobile access, deploy spam filtering and email encryption, and develop a corporate-wide security plan built around 24x7 automated network monitoring. Progent's ProSight suite of remote security monitoring services includes ProSight Active Security Monitoring for ransomware defense and ProSight Enhanced Security Protection (ESP) for centralized endpoint protection.

ProSight Network Audits for Checking Network Infrastructure Health
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size businesses to obtain an objective assessment of the health of their IT system. Based on some of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the deployment of your core infrastructure devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a cleaner and safer AD implementation. Both versions also provide the ongoing benefits of cutting-edge remote network monitoring and management technology. These benefits can include lower-cost network management, better compliance with information security regulations, higher utilization of network resources, faster problem resolution, more dependable backup and restore, and higher availability. To find out more about ProSight Network Health Checks and to see sample reports, go to ProSight Network Audits.

Exchange Server 2016 Migration Support
Progent's certified MS Exchange 2016 experts can help you in any and all phases of your migration to Microsoft Exchange 2016 such as designing HA system topology for an on-premises, cloud-based or hybrid deployment; server and CAL licensing compliance for Exchange 2016 Server and Windows Server 2012 R2 or later; migrating mailboxes; Windows Hyper-V design; specifying storage requirements for your virtual machines, mailbox databases and log files; setting up hardware load balancing for fault-tolerant CAS services; designing, setting up and validating Exchange and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint Server or SharePoint Online; preparing your firewall; resolving SSL issues; performing client remediation with Office desktop or Microsoft 365; and configuring Outlook on the web. Progent can also provide Exchange 2019 upgrade assistance and Office 365 Exchange Online integration to assist you to move to a more modern version of Exchange Server.

Fortinet NGFW Firewall Consultants
Fortinet FortiGate next-generation firewalls are industry leaders in offering top performance for encrypted data inspection. Progent's Fortinet FortiGate firewall consultants can help you to integrate your Fortinet firewalls to protect all your digital assets at the enterprise edge, within the data center core, at branches, and in the cloud. To find out more, visit Fortinet FortiGate NGFW firewall consultants.

Responsiveness of Progent's Technical Response Center for Online Technical Support
Progent's Technical Response Center is committed to delivering the best level of online IT support offered anywhere for urgent as well as standard issues. For urgent issues that impact many users, vital people, or a mission-critical program, the Technical Response Center is set up to respond in less than an hour. For non-critical problems, the TRC will within two hours. In all cases, your ticket will be generated quickly and accurately, You will receive an acknowledgement from the trouble ticket system, and the TRC will check with you regarding each corrected issue to verify you are satisfied with the outcome and willing to close out the ticket. Find out more details about Progent's Technical Response Center Customer Commitment.

Co-managed Help Desk Services
Progent's Co-managed Service Desk allows your information technology staff to divide activity for support services seamlessly between your internal network support team and Progent's nationwide roster of IT service engineers and subject matter experts. Progent's Shared Service Desk is a joint IT support solution built around ConnectWise Manage, the industry-leading Professional Services Automation (PSA) platform for administering IT support calls, generating tickets, assigning responsibility, tracking status, and generating management analytics. The cost for Level 1 IT support for Progent's Co-managed Help Desk service averages below $18/user/month. For details, visit Progent?s shared IT Service Desk services.

Exchange Server 2013 Upgrade Consulting
Microsoft Exchange 2013 incorporates significant enhancements to the functionality of its predecessor Microsoft Exchange Server 2010 and introduces powerful innovations as well as a revamped structure. These enhancements affect vital facets of IT such as manageability, high availability (HA), security and compliance, cost of ownership, collaboration, expandability, throughput, compatibility, and the user experience. Progent's certified Exchange 2013 consulting experts can provide remote or on-premises support to help you manage, tune and troubleshoot your Exchange 2013 environment. Progent can also provide Exchange 2016 migration expertise, Exchange 2019 planning and deployment assistance, and Exchange Online integration to help you upgrade to a more current version of Exchange Server in a local, cloud-based, or hybrid deployment model.

Microsoft Azure Cloud Planning and Integration Consulting
Progent's Azure integration experts can assist you with every stage of Microsoft Azure integration including needs analysis, readiness evaluation, system design, pilot testing, deployment, centralized management, performance optimization, software license controls, disaster recovery preparedness, security policy enforcement, and regulatory compliance validation. Progent can assist you to set up and debug firewalls and VPN tunnels so your clients can safely connect to Azure-based services, and Progent's Microsoft-certified consultants can assist you integrate key Microsoft platforms to run in Azure including Microsoft Windows Server, Exchange Server, SQL Server and SharePoint. Progent can also help you to set up a hybrid ecosystem that seamlessly combines physical datacenters with Azure-based services.

Stealth Penetration Testing Services
Stealth penetration testing is a key part of any comprehensive network security strategy. Progent's security experts can perform thorough penetration checks without the awareness of your company's in-house network support staff. Unannounced penetration checking shows whether current security monitoring systems such as intrusion incident alerts and event history analysis are correctly configured and consistently observed. Progent can provide ongoing autonomous PEN testing to define your internal/external attack surface and to detect ways that vulnerabilities, improper configurations, compromised credentials, missing patches, and dangerous IT product defaults can be chained together by hackers into the multi-front attacks common to modern variants of ransomware. Learn more about Progent's Stealth PEN Evaluation Consultants.

Barracuda Backup Multi-site and Cloud Data Backup and Disaster Recovery
Barracuda Backup is an affordable, subscription backup/restore service for small and mid-size businesses. A Barracuda Backup deployment can include a custom-designed physical appliance built by Barracuda or a virtual appliance with similar functionality but which uses your existing storage hardware. Barracuda Backup safeguards vital business data produced on-premises, at one or multiple remote locations, or in the cloud. For disaster preparedness, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any location with a Barracuda Backup appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consultants offer a wide range of consulting support services to assist you to plan, configure, operate and repair a BDR solution based on Barracuda technology. For details, see Barracuda Backup and disaster recovery consultants.

Cisco IOS Update Consulting
If your network incorporates Cisco routers, you may be using an old version of IOS, the network OS powering almost all Cisco router and current switches from Cisco. Cisco frequently provides updates to IOS in order to fix bugs, plug security vulnerabilities, or add features. Unfortunately, updating IOS and other Cisco control software can be tricky, depending upon your Cisco equipment and your network environment. For example, there may be limitations of local RAM that might cause a new software version to operate improperly. Progent's Cisco CCIE consultants can provide a broad selection of services related to updating Cisco IOS software or other Cisco software platform such as IOS XR, CallManager or Unified Communications Manager (CUCM). Progent can run inventories of your Cisco software, propose sensible upgrades, provision Cisco appliances, copy images/, configure and test your update, optimize performance, resolve problems, and train your network support managers how to utilize all important new functions.

Contact a Progent Network Support Expert
To see how to access a Progent computer support expert for online or on-premises support, phone 1-800-993-9400 or visit Online Network Help.

© 2002-2026 Progent Corporation. All rights reserved.