For small business computer networks located throughout the state of New Jersey, Progent's Microsoft and Cisco certified technical experts can provide online assistance and troubleshooting to resolve your network issues fast and cost effectively. Progent has developed enterprise-class expertise, sophisticated tools, and support databases to troubleshoot and repair computer network problems without the high cost and delays associated with on-site service dispatches. If your New Jersey small business is situated outside of the larger metropolitan areas such as Newark, Jersey City, Paterson,or Elizabeth, your nearby network support options may be limited in technical capability, or not available during an emergency. This can result in a computer network that is unpredictable or causing productivity loss due to technical issues continuing for too long. Progent's team of expert network professionals average more than twelve years of real-world computer industry experience, in the trenches of computer network support, performing a extensive range of technical tasks for a extensive range of clients. This means you get not only the technical expertise needed for the job, but a professional with demonstrated methods for applying that expertise to assist with affordable network solutions.

Online Support for Windows and Cisco-based Network Environments
Progent?s Technical Response Center provides world-class online support for Microsoft Windows and Cisco-based systems anywhere in the U.S. Progent's certified professionals have the knowledge and experience to help you to troubleshoot and solve difficult network problems rapidly and cost effectively. The scope of information technology expertise represented by Progent's team of consultants makes it possible to escalate even the toughest problems to appropriate specialists as necessary. Whether you need occasional phone support and online troubleshooting or continuing access to a Helpdesk Technical Response Center, Progent's experts can provide your small business with enterprise-level support without the high cost and administrative overhead of maintaining a big internal IT group.

Juniper Consulting Services
Progent's Juniper-certified network engineers can help you to plan and implement Juniper Firewall/VPN platforms, optimize and troubleshoot your infrastructure, and migrate smoothly from discontinued products to current versions. Progent's Junos OS engineers can provide expertise with Juniper's flagship network control software to enable you to streamline the administration and strengthen the protection of your Juniper VPN appliances firewalls, and routers. Progent also has broad background maintaining Juniper's NetScreen OS and ScreenOS software products and can help you maintain networks that incorporate a mix of Juniper's software platforms.

Online Seminars for Popular Desktop Applications
Progent offers online classes for a range of client applications. Progent's Online training covers areas such as Microsoft 365 Excel and Power BI reporting, Microsoft 365 Word VBA programming, Publisher collaboration, Outlook calendar sharing, Microsoft 365 Access rapid application development, Microsoft Dynamics GP customization, Windows 10 management, and Windows 11 upgrading. Online training provides all the advantages of traditional in-person seminars, such as immediate interaction between students and teachers, but avoids the expenses of travel and the hassle of attempting to accommodate the availability of trainers and students.

Wi-Fi Site Survey
Progent?s Wireless Site Survey assists you to plan and implement a wireless network customized for your environment, offering your business a wireless solution that has the reception, performance, capacity, Quality of Service, data protection, and roaming ability your company requires. Progent's predictive Wi-Fi design services can be performed remotely and utilize cutting-edge RF modeling and analysis software to design a cost-effective Wi-Fi LAN. Progent?s onsite survey features physical inspection, RF and security assessment of your existing WLAN, evaluation of your building?s floor plans, measuring for radio frequency contention, signal propagation modeling, identification of optimum locations for customer-requested Wi-Fi APs. Location and integration services for Wi-Fi APs include Aironet wireless access point configuration support, Cisco Small Business 100/300/500 wireless APs consulting, Catalyst 9100 family WiFi 6/6E APs solution planning, Meraki wireless access point configuration and consulting services, and Ubiquiti UniFi Wi-Fi access points consulting and wireless LAN integration services.

Software Update Management Services
Patch management includes installing software updates to operating systems and apps, physical and virtual servers and endpoints, peripherals like printers, network infrastructure appliances like switches and wireless access points, and IoT devices like sensors and robotics. Prompt and correctly managed patching maximizes cybersecurity, regulatory compliance, availability, and functionality. Sporadic software update management can cause security gaps, compatibility issues, sluggish or inconsistent performance, needless offline stretches, or unavailability of key functions. Progent's managed services for patch management offer businesses of all sizes a flexible and cost-effective option for evaluating, testing, scheduling, implementing, and documenting software and firmware updates to your dynamic information network. For details, visit Progent's software update management service plans.

Planning and Support Expertise for System Center 2016 Operations Manager (SCOM 2016)
System Center 2016 Operations Manager (SCOM 2016) is designed to ensure top performance and dependable availability for critical workloads by offering centralized, mixed-platform monitoring of IT resources installed across on-premises datacenters and private and public clouds. Progent's consulting group offers world-class online and onsite support to assist organizations of any size to design, implement, tune, enhance and troubleshoot SCOM 2016 deployments. Progent's Operations Manager 2016 consultants can help your company to migrate to Operations Manager 2016 from earlier releases of Operations Manager or from other monitoring platforms, or integrate multiple monitoring tools into a cohesive IT management solution. Progent can also help you extend your Operations Manager 2016 environment to include infrastructure based in public clouds by delivering Azure integration consulting and Amazon AWS hybrid cloud solutions. In addition, Progent's experts can help you migrate from SCOM 2016 to more recent versions including SCOM 2019 and SCOM 2022 .

Progent's Integration Support for Windows Server Essentials
Windows Server Essentials is a value-priced, entry-level OS that allows small businesses to make the move from the older physical in-house datacenter to the modern hybrid networking paradigm that includes on-premises and cloud-based software and infrastructure. Progent's Microsoft-certified Windows Server 2012 R2 Essentials consulting experts can provide cost-effective remote guidance and troubleshooting services to help you manage your Windows Server 2012 R2 Essentials deployment. Subsequent to releasing Windows Server 2012-R2 Essentials, Microsoft brought out Windows Server 2016 Essentials and then Windows Server 2019 Essentials. These updated versions improved Azure cloud integration but ultimately deprecated the pivotal Administrative Dashboard from the Essentials Experience Role. This means that all management and setup must be done by hand. This also eliminates the client backup and remote web access features. Microsoft recommends that small businesses using Windows Server Essentials move to Microsoft 365. Progent's Azure cloud integration experts can help you plan and carry out an efficient migration from any release of Windows Essentials to Microsoft 365.

Expert Wireless Consulting and Support
Progent's wireless solutions consultants have wide-ranging expertise in the implementation and maintenance of wireless information technology and can assist your IT team to design, install, manage and troubleshoot wireless solutions that are secure, resilient, scalable, simple to manage and use, able to handle your vital applications, and transparently incorporated into hybrid cloud environments. Online and onsite expertise offered by Progent cover a variety of wireless technologies and include smartphone and tablet integration, Wi-Fi network infrastructure design and installation, Wi-Fi site surveys, wireless VoIP phone configuration, and building-to-building wireless connections.

Microsoft 365 Exchange Online Integration with On-premises Exchange
Microsoft allows you to create seamless hybrid ecosystems that combine Office 365 and on-premises installations of Exchange. This permits you to have some Exchange mailboxes located on your physical datacenter or private cloud and other mailboxes resident on Office 365. Progent's Microsoft-certified consultants can assist you with any phase of planning, integrating and troubleshooting your hybrid Office 365 network. Progent's Exchange specialists can provide as-needed support to help you resolve stubborn technical problems and also offer comprehensive project management outsourcing or co-sourcing to ensure your hybrid Office 365 solution is completed on schedule and within budget. To learn more about Progent's consulting expertise for integrating Office 365 and on-premises Exchange environments, see Office 365 integration with on-premises Exchange.

Mac Consulting
Progent's consultants can provide Apple macOS and OS X users a range of services including remote Apple macOS and OS X desktop help, expertise with Mac applications, Outlook for Mac and MS Exchange consulting, Apple macOS and OS X protection and network infrastructure engineering, integration between Apple macOS and OS X and Microsoft Windows networks, and one-on-one training. For business networks built exclusively on Apple macOS and OS X or for systems incorporating a combination of Apple macOS and OS X, Linux, and Windows-based servers and workstations, Progent has the experience and depth to deal with the complexity of architecting, installing, and supporting a network infrastructure that is dependable, safe, fast, and supportive of your company's objectives.

Stealth Penetration Testing
Stealth intrusion checking is a key component of any comprehensive IT system security strategy. Progent's security professionals can perform extensive penetration checks without the awareness of your company's in-house IT staff. Unannounced penetration checking shows whether current security defense tools such as intrusion detection warnings and event log monitoring are correctly configured and actively monitored. Progent can implement continuous autonomous PEN testing to map your internal and external attack surface and to detect ways that exploitable vulnerabilities, improper configurations, compromised credentials, missing patches, and dangerous IT product defaults can be chained together by hackers into the multi-front attacks common to the latest strains of ransomware. Learn more about Progent's Stealth PEN Testing Experts.

MSP360 Backup Solutions
Progent can help you to design, deploy and troubleshoot a backup/restore plan built around MSP360 software. MSP360 offers file or image-based backup/restore for virtual machines and physical computers, works with all leading public clouds, and allows you to build a data protection solution with a minimum Recovery Time Objective and a defined RPO. With ProSight DPS 360 Backup, Progent offers comprehensive monitoring and management of your backup system to protect against data loss caused by user mistakes, system errors, ill-intentioned insiders, and malware assaults such as ransomware. For details, go to ProSight Data Protection Services MSP360 Backup solutions.

Get in Touch with a Progent Computer Consultant
To learn how to access a Progent computer consultant for remote or onsite assistance, call 1-800-993-9400 or go to Online Computer Support.

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