New Haven Consulting Expertise for Network Support Companies

Progent's Consulting, Help Desk, and Ticketing Support for IT Service Firms in New Haven
Progent's consulting services for network service organizations in New Haven Connecticut enables your company to provide your clients Progent's consulting and Help Desk Call Center support using your own branding as a transparent extension of your regular network services group. These services can help you add to your client base, flesh out your service catalog, create happy clients, and improve your bottom line.

Progent's nationwide roster of network infrastructure engineers, PC support specialists, network administrators, and cybersecurity professionals have acted as transparent expansions to the IT staffs of some of the country's largest IT support firms. Progent's breadth and depth of technical knowledge allows you to add to the scope of your IT support business, and Progent's transparency lets you elevate and protect your company's brand.

Progent is a network support company with two decades of background delivering online expertise to small and middle-size organizations. Progent is a Microsoft Partner and has one of the largest groups of Cisco-certified CCIE network infrastructure engineers of any private computer services firm in the world. Progent has delivered remote technical support and consulting to customers in every state in the U.S. (Refer to recommendations from Progent's clients.)

Using Progent's Services With Your Branding
Progent's consulting program for IT service providers offers seamless resale to your customers of professional IT services. Progent invoices you exclusively and works under your direction to deliver your customers consulting and support services under your branding. Also, Progent offers an affordable Extended Hours Support Service for customers who need access to 24x7 support.

Help Desk Call Center and Ticketing Services for Network Service Firms
Ticketing systems are the heart of an efficient service desk. But enterprise-grade ticketing systems are not only expensive to acquire and staff, but also a hassle to configure and manage. Smaller IT service companies seldom have the necessary resources. Progent's Service Desk and ticketing solution gives IT service organizations an affordable way to retain their company branding while delivering their clients world-class desktop support backed by a best-of-breed ticketing system and reinforced by fast escalation to high-level experts.

Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Organizations
Progent's Help Desk and ticketing program for IT service organizations takes advantage of Progent's investments in advanced ticketing software, an online desktop support staff, and a group of geographically dispersed subject matter experts. You can utilize Progent's ticketing system exclusively or Progent can establish communications with your existing ticketing platform. The features offered with Progent's Call Center and ticketing solution enable you to increase your physical and virtual support volume, the diversity of technologies your firm can handle, the number of geographies you can service, and your hours of availability.

Important features of Progent's Call Center and ticketing program for IT service companies include:

• Progent's online desktop service group delivers Level 1 end user help with 1-hour service level agreement (SLA) to commence work during standard business hours.
• Normal support hours are 5am to 7pm PST, five days per week.
• Extended hours support is available at additional cost.
• Optional on-premises support in larger metro areas is available throughout the country at additional cost.
• You have full control of your customers and invoicing.
• Your clients enter requests by means of your branded web portal, a toll-free phone number, or by sending a request to your designated email address.
• Every client request automatically becomes an open request in the ticket system.
• Tickets can be tracked and updated remotely until they are closed.
• Optional transfer of Level 2 and Level 3 issues to Progent's or to your subject matter experts.

Progent's Consulting for Network Service Providers
Progent's consulting expertise for IT service firms allows your support team to act as a single source for virtually all technical expertise your customers may require. You can build your staff and core IT skills steadily without being forced to turn down new business owing to a gap in in-house expertise or a shortage of personnel.

Key aspects of Progent's Reseller Program for Network Service Providers include:

• Transparent Service Delivery: Progent acts as a seamless supplement to your internal support team, under your direction, and invoices you instead of your customer.
• Granular Billing: Progent charges by the minute to reign in expenses.
• Detailed Service Reporting: Progent utilizes an advanced service reporting platform to make sure all IT services delivered are fully documented. This allows you to transfer service assignments to internal consultants when you have enough people and relevant skill sets.

• Safely Expand Your IT Support Practice: You can quickly and affordably take on additional opportunities outside your core areas of excellence and serve additional geographies without exposure to the risks associated with expanding your head count too quickly.
• Re-enforce Your Name: You can solidify your mind share as a comprehensive IT support firm by delivering more services to more customers using your own company name.
• Add to Your Services Catalog: Progent can provide top-tier support in a wide array of technologies and can be a reliable reservoir of skills for expanding your IT service business.
• Rapid Escalation: With a large roster of high-level consultants available, Progent can transition quickly from Tier 1 to Tier 3 support so even the toughest problems get resolved fast.
• Make Your Clients Satisfied: Satisfied customers stick. By teaming with Progent, you can continue making your customers successful without ever forcing clients to seek help outside the fold.
• Online Technical Support Experts: For 20 years, Progent has provided online network support ranging from Call Center services to advanced consulting. Effective online support saves money and produces fast results.
• Major Certifications: Progent's IT experts hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading technology companies. Progent's cybersecurity experts hold top certifications including CISSP, CISA, and CRISC. Learn more details about Progent's industry certifications.

Progent's Areas of Expertise for New Haven, Connecticut Businesses
Progent's veteran team of certified engineers can provide New Haven, Connecticut companies a broad range of online consulting and troubleshooting expertise. Practice areas covered under Progent's reseller program for network service firms include:

Learn More About Progent's Consulting Support for IT Service Providers in New Haven, Connecticut
For more details about Progent's reseller program for network service organizations in New Haven, Connecticut, call 1-800-993-9400 or visit Contact Progent.