New Haven, Connecticut Microsoft and Cisco Certified Consultants

Support Delivery Alternatives for New Haven, Connecticut Businesses
Progent offers a variety of options for providing small and midsize businesses and local governments with cost-effective computer services for technical support, system architecture, and IT management outsourcing. Progent's model for providing computer support is based on the Call Center structure familiar to larger IT groups. Progent's Help Desk Support Model ensures rapid response, thorough service documentation, consistent follow-up, and strict expense control for an array of network service delivery modes that include online troubleshooting, on-premises help, and high-end consulting.

• Remote Support
  Progent's Technical Response Center (TRC) provides urgent and scheduled online service for Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and worldwide. Progent's seasoned service professionals can assist clients to analyze and fix network issues without the cost or delay of in-person service calls. The experience of Progent's network engineers allows them to handle most IT issues quickly. For the toughest problems, Progent's breadth of knowledge allows the support team to escalate support calls to world-class subject matter experts. Progent provides a streamlined, web-accessible registration procedure for new customers to accommodate urgent situations and Progent bills per minute with zero sign-up fees or minimums, so you pay only for the help you get. Experts available online include Cisco-certified CCIEs, Microsoft-Premier MCSE consultants, and CISM-certified security professionals. Learn more details about Progent's online network support expertise.

• Onsite Service
  Progent provides onsite computer assistance for registered clients in major metropolitan areas in the U.S. Progent's onsite service technicians can operate in tandem with Progent's remote service experts to give small and midsize companies the optimal solution: hands-on support technicians when you require them plus the remote help of Progent's worldwide staff of network engineers, security professionals, and business software programmers. The response time for on-site support calls is typically under 24 hours. There is no start-up or retainer fee for registering as a Progent client for onsite service. Learn more concerning how and why to register for Progent's in-person computer service.

• Help Desk Call Center
  Progent's Standard Help Desk Services offer smaller businesses a complete service desk solution that handles all facets of remote Level 1 desktop support from initial requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent provides help desk services at a substantial discount off Progent's regular desktop service rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to handle the most issues. for more information, refer to Help Desk Services.

• Shared Help Desk Services
  Progent's shared Help Desk services allow your IT organization to share responsibilities for Help Desk services transparently between your in-house IT staff and Progent's roster of veteran desktop support engineers and subject matter experts. Progent's Help Desk sharing service is an advanced support solution built around the top PSA tool for handling end-user service requests, ticket lifecycle, ownership, status tracking, and metrics. For details, visit Progent's Co-managed Help Desk services.

• IT Consulting Expertise
  Progent offers small businesses budget-friendly access to enterprise-class IT professionals who can deliver assistance with vital technologies including Windows Server 2022 solution design and integration services, Microsoft Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network architecture, consulting services for Horizon3.ai's NodeZero threat assessment products, company-wide network protection engineering, non-stop network consulting, virtual server solutions, plus configuration, programming and training for small business programs such as accounting, operations, business analytics, CRM, and productivity software. Progent can provide assistance with short-term projects including site moves and massive system migrations, longer term projects such as customizing a legacy MRP platform to a modern Microsoft Dynamics or Dynamics 365 solution, database software development and DBA support, and web development, on-going services such as System Center 2012 Operations Manager expertise and SCOM 2016 consulting for IT infrastructure health monitoring and system management, or urgent response such as disaster recovery and malware cleanup.

• Network Infrastructure Expertise for an At-Home Workforce
  Progent can help small and medium-size businesses to design, set up and troubleshoot the network infrastructure needed to support teleworkers. Aspects of network infrastructure for which Progent's consultants can deliver guidance include secure and efficient VPN connectivity, VDI desktop software, router setup, Wi-Fi network planning and deployment, and reliable Internet connectivity. To learn about Progent's infrastructure expertise for remote workers, see infrastructure consulting services for telecommuters.

• Private Cloud Hosting
  Progent's Private Cloud hosting service offers full hosting for the entirety of a small company's production servers in a setting that not only delivers the top level of fault-tolerance and expandability but that is also easy for customers to transfer to another support provider or to bring internally when your business situation warrants it. Progent's Private Cloud hosting is structured around mature virtual server techniques that allow companies with mixed networks to save significantly on the expense of hardware, system maintenance, and IT management while getting world-class dependability and an unprecedented level of vendor alternatives. Unlike conventional Software as a Service hosting models, Progent's Private Cloud Hosting encompasses all server-based applications in a single centrally administered package, can support the multi- platform and non- standardized networks typical of small businesses, and retains control of the software in the client's hands so that moving to a different virtualized system is quick, safe, and inexpensive. This avoids becoming a prisoner of a specific hosting provider while still offering all the economies related to SaaS hosting alternatives.

• Hybrid Cloud Migration Services
  Progent offers advanced remote consulting support to help organizations of any size connect their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and manage cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid network models that seamlessly combine on-premises resources along with public clouds. To assist you to integrate public cloud services with networks, Progent offers a range of public cloud migration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Azure planning and deployment services, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform planning and integration expertise. Progent has over two decades of background delivering advanced consulting support remotely, and Progent can help you complete your cloud integration initiatives quickly and within your budget.

• ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates SentinelOne's next generation behavior-based analysis technology to guard endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely get by traditional signature-based anti-virus tools. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to manage the complete malware attack progression including blocking, detection, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery powered by SentinelOne technology.

• ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
  Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device management, and web filtering via cutting-edge technologies incorporated within one agent accessible from a unified control. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP environment that meets your company's specific requirements and that helps you prove compliance with government and industry data protection standards. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require urgent action. Progent's consultants can also help you to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

• ProSight Data Protection Services: Managed Backup and Recovery
  ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. Available at a low monthly price, ProSight DPS automates your backup activities and allows fast restoration of vital files, applications and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can deliver world-class expertise to set up ProSight Data Protection Services to to comply with regulatory requirements like HIPAA, FIRPA, and PCI and, when necessary, can help you to restore your critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

• ProSight WAN Watch: Network Infrastructure Management
  Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to map out, monitor, reconfigure and troubleshoot their networking hardware like routers, firewalls, and access points as well as servers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that network maps are always current, copies and displays the configuration of almost all devices connected to your network, tracks performance, and sends notices when issues are discovered. By automating tedious network management activities, WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, locating appliances that require important updates, or isolating performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

• ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
  ProSight Email Guard is Progent's email security solution that incorporates the technology of top information security companies to provide web-based control and comprehensive protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. ProSight Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound attacks and saves network bandwidth and storage space. ProSight Email Guard's onsite gateway device provides a further level of inspection for incoming email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam protection, DLP, and encryption. The local gateway can also help Exchange Server to track and safeguard internal email that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.

• ProSight LAN Watch: Server and Endpoint Monitoring
  ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your network running efficiently by checking the state of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT personnel and your assigned Progent consultant so any potential problems can be addressed before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

• ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
  With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be moved easily to a different hosting solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Documentation and Password Management
  ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and safeguard data related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can eliminate as much as 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether you're making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require when you need it. Find out more about ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your company's ability to stop or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information about your current security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective AV and backup system that aligns with your company's needs. For additional information, see The ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Smart Choice for New Haven, Connecticut Small Businesses
Progent's staff size, breadth and depth of technical skill, and experience with corporate network support enable small and midsize companies to sidestep the problems associated with excessive reliance on small service firms or freelance consultants.

Teaming with Progent's Experts enables your small business to:

• Prevent Over Dependence on Individual Consultants
  For network support, small businesses sometimes rely heavily on independent engineers. Although individual service providers have lower expenses than larger IT service firms and can afford to bill nominally smaller fees, they are frequently stretched to far to react quickly to critical network problems. If an independent engineer is occupied with different client, sick, on travelling, or in class, the lack of replacement staff may force your company to go without help during a crisis. The more your company expands, system downtime or difficulties with line-of-business programs get more expensive. The money you thought you were conserving on an independent consultant can be eaten up quickly because of lower productivity. In addition, when independent consultants confront unfamiliar problems, the lack of a big consulting group to count on for help forces them to train with the meter running while your organization ends up with the bill for their ongoing training.

• Have Access to Expertise in Complex IT Issues
  Many smaller service organizations or independent engineers who concentrate on small business network support are capable of delivering connect-the-dots solutions but lack the background to work cost-effectively with complicated network configurations with a variety of operating systems, multiple sites, VoIP implementations, remote workers, interconnected accounting and operational applications, eCommerce, and specialized line-of-business applications. Progent's background with worldwide companies and Progent's extensive staff of specialists can be valuable to your company because enterprise environments are characteristically complicated, integration issues demand in-depth understanding of in many technical disciplines, and reaching a high level of robustness, availability, and security calls for enterprise-tested best practices.

• Build a Firm Basis for Seamless Growth
  Small companies typically start with an IT system implemented on a shoestring budget. Lacking a proper basis, a series of band-aid repairs often get piled onto of a marginal foundation. As a company evolves, reliability and scalability issues can undermine the productivity of the business. Such environments need proper assessment, smart business analysis, and in-depth experience to migrate to a network infrastructure that can provide the solid foundation to meet critical business needs and support downstream expansion.

• Partner with Solution Finders, Not Resellers
  Small companies require direction and insight to navigate through an increasingly complicated maze of technology options available for accelerating growth and enhancing productivity. They do not need a network engineer or support firm that attempts to sell them a product. Progent avoids conflicts of interest by not reselling any products. Progent provides services exclusively. This permits Progent to align technical services with the real needs of clients. Mixing network consulting and product selling can result in a situation where the recommended solution is based on a predetermined vendor instead of being driven by the true needs of a small business.

How to Contact Progent
If your New Haven, Connecticut company wants to get in touch with Progent to find out about network outsourcing, consulting, or technical support, call 800-993-9400 or visit Contact Progent.

Immediate Remote Technical Assistance
For fast remote support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).