Expanding your telecommuter workforce can have a major impact on network infrastructure, security/compliance, and company processes. Progent has 20 years of experience assisting businesses of all sizes to plan, configure, manage, optimize, and troubleshoot IT networks that incorporate a remote workforce. Progent can help your New Haven organization to select the appropriate tools and follow best practices in building and maintaining a safe virtual office solution for teleworkers that facilitates collaboration and returns top business value. Progent can provide support services that go from on demand expertise for helping you over challenging technical roadblocks to full project management or co-management to help you successfully complete mission-critical initiatives.

Progent's consultants can assist New Haven, Connecticut companies to with any facet of building a high-functioning work-at-home ecosystem by delivering network infrastructure configuration services, IP voice expertise, voice/video conferencing support, collaboration platform customization and training, cloud integration, Help Desk outsourcing, data security, backup/restore solutions, and streamlined management.

Help Desk Call Center Services for Telecommuters
A fast, organization-wide changeover to a from-home workforce, which might be the result of a pandemic or as an element of a disaster recovery/business continuity process, can overstretch even a high-performing in-house Support Desk. Progent's Call Center services allow organizations to outsource or supplement their Support Desk with Progent's online Technical Response Center team.

  • Progent's Standard Call Desk services leverage Progent's extensive team of remote IT support specialists along with world-class ticketing and tracking software to provide an affordable, advanced Support Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all facets of online Level 1 desktop technical support from service requests to ticket generation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal enables telecommuters to check or update their active tickets, add details, and upload screenshots and attachments. Support services are provided at a substantial price reduction off Progent's normal Level 1 technical support rates, and Progent offers the option of fast escalation to Level 2 and Level 3 IT specialists to deal with complex problems. To learn more, visit Progent's Standard Helpdesk Services for small companies.
  • Progent's Help Desk Call Center Augmentation Service allows your company to augment your current Help Desk Call Center staff by sharing delivery of Call Desk services transparently between your in-house support organization and Progent's nationwide pool of desktop support engineers and subject matter specialists. Progent's shared Help Desk service is based on a collaborative support solution based on the number one professional services automation (PSA) platform for managing service requests and trouble tickets, establishing ownership, tracking progress, and producing reports. To learn how Progent's Call Desk Augmentation Services can help your company to provide world-class IT support to your teleworkers, refer to Progent's Help Desk supplementation Services.

Contact Progent for Telecommuter Expertise
To contact Progent about building and managing a productive telecommuter environment for your New Haven, Connecticut business, phone 1-800-993-9400 or visit Contact Progent.