Webster Consulting Expertise for Network Support Companies

Progent's Consulting Expertise, Help Desk, and Ticketing Support for Network Service Providers in Webster
Progent's consulting services for IT service organizations in Webster Texas allows you to provide your clients Progent's consulting and Help Desk support under your company's own branding as a seamless extension of your regular network support team. These services can help you grow your revenue, expand your service offerings, create happy customers, and increase your bottom line.

Progent's nationwide team of network experts, desktop integration and troubleshooting specialists, network administrators, and cybersecurity consultants have worked as transparent extensions to the IT groups of some of the country's largest IT support businesses. Progent's range of expertise enables you to widen the capabilities of your IT service practice, and Progent's close integration with your support team lets you strengthen and preserve your company's brand.

Progent is a network consulting company with 20 years of background providing online consulting services to small and middle-size organizations. Progent is a Microsoft Partner and has one of the biggest groups of Cisco-certified CCIE network infrastructure engineers of any independent IT services company in the world. Progent has provided remote technical support and consulting to clients in every state in the country. (See testimonials from Progent's clients.)

Providing Progent's Support Services Under Your Branding
Progent's reseller program for network service providers features seamless resale to your customers of professional services. Progent bills you exclusively and works under your instructions to deliver your clients support services under your brand. Also, Progent offers a low-cost Off-hours Support Program for customers who require access to 24x7 technical support.

Help Desk and Ticketing Services for IT Service Firms
Ticketing is the enabling technology behind an efficient service desk. But modern ticketing platforms are not only expensive to license and staff, but also difficult to configure and manage. Small or niche IT support organizations rarely have the required budget or personnel. Progent's Call Center and ticketing solution gives IT service organizations a practical way to keep their company branding while delivering their clients responsive desktop support built around an advanced ticketing system and supplemented by rapid escalation to high-level experts.

Key Features of Progent's Help Desk and Ticketing Solution for Network Service Firms
Progent's Help Desk and ticketing program for IT service firms takes advantage of Progent's sizable investments in advanced ticketing technology, a remote desktop support team, and a network of geographically dispersed subject matter experts. You can use Progent's ticketing platform exclusively or Progent can set up communications with your current ticketing system. The standard and optional features available with Progent's Call Center and ticketing solution allow you to increase your support volume, the diversity of technologies your company can handle, the number of locations you can serve, and your overall availability.

Important features of Progent's Help Desk and ticketing program for IT support companies include:

• Progent's online desktop service team delivers Level 1 end user support with 1-hour service level agreement (SLA) to begin work during normal work hours.
• Standard support times are 5am to 7pm PST, five days a week.
• Extended hours support is available at additional cost.
• Optional onsite service in major metros is offered across the US at additional cost.
• You keep full control of your clients and billing.
• Your customers enter requests using your custom branded web portal, an 800 phone number, or by sending an email to your assigned mailbox.
• Every client request automatically becomes an open request in the ticket system.
• Tickets can be tracked and modified online until they are closed.
• Optional escalation of Level 2 and Level 3 problems to Progent's or to your SMEs.

Progent's Consulting for Network Service Firms
Progent's consulting expertise for network service firms allows your support team to become a single point of contact for virtually all technical guidance and troubleshooting your clients may need. You can grow your team and core IT skills steadily without being forced to turn down new business due to a lack of expertise or a shortage of personnel.

Key aspects of Progent's Reseller Program for Network Service Firms include:

• Transparent Service Delivery: Progent works as a seamless extension of your internal IT service group, under your coordination, and bills your firm rather than your client.
• Granular Billing: Progent charges by the minute to minimize expenses.
• Extensive Service Documentation: Progent utilizes an enterprise-class service documentation platform to make sure all IT services performed are thoroughly documented. This makes it easy for your IT support organization to transfer account assignments to internal consultants once you have enough staff and relevant skill sets.

• Safely Grow Your Service Business: You can easily and safely take on additional opportunities beyond your core fields of expertise and serve additional geographies without the risks associated with expanding your full-time staff too quickly.
• Strengthen Your Name: You can improve your mind share as a full-spectrum network support firm by delivering more solutions to more clients under your own brand.
• Add to Your Services Portfolio: Progent can provide top-tier expertise in a broad range of technologies and can be a reliable reservoir of skills for growing your IT support operations.
• Rapid Escalation: With a large roster of senior consultants ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the toughest problems get resolved fast.
• Make Your Customers Satisfied: Satisfied customers keep coming back. By joining with Progent, you can keep making your customers successful without ever requiring clients to seek expertise from other support firms.
• Remote Technical Support Experts: For two decades, Progent has delivered online IT support from Help Desk services to advanced consulting. Efficient remote service saves money and produces quick solutions.
• Top Industry Certifications: Progent's IT experts hold advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's security and compliance consultants hold advanced certifications including CISSP-ISSAP, CISM, and GIAC. Learn more about Progent's technology certifications.

Progent's Areas of Expertise for Webster, Texas Organizations
Progent's veteran roster of certified consultants and technical experts can provide Webster, Texas organizations a broad array of remote consulting and troubleshooting expertise. Areas of expertise covered under Progent's reseller program for network service organizations include:

Find Out More About Progent's Consulting Support for Network Service Firms in Webster, Texas
For more information about Progent's reseller program for network service firms in Webster, Texas, call 1-800-993-9400 or visit Contact Progent.