Norfolk Expertise for IT Service Organizations

Progent's Consulting Expertise, Help Desk, and Ticketing Support for IT Service Organizations in Norfolk
Progent's consulting support for IT service firms in Norfolk Virginia enables you to provide your customers Progent's consulting expertise and Help Desk Call Center support under your own branding as a transparent extension of your regular IT services group. These services can help you grow your client base, expand your service offerings, satisfy your clients, and improve your bottom line.

Progent's nationwide team of network engineers, PC integration and troubleshooting specialists, network administrators, and cybersecurity professionals have worked as seamless adjuncts to the support groups of some of the world's biggest IT support firms. Progent's range of technical knowledge allows you to broaden the capabilities of your IT support practice, and Progent's close integration with your support team helps you promote and preserve your branding.

Progent is a network support company with 20 years of experience delivering remote expertise to small and middle-size companies. Progent is a Microsoft Partner and maintains one of the biggest teams of Cisco-certified CCIE network engineers of any independent IT support company in the world. Progent has provided remote technical assistance and advanced consulting to clients in every state in the U.S. (Check out testimonials from Progent's customers.)

Using Progent's Services Under Your Branding
Progent's reseller program for IT service providers offers seamless resale to your customers of professional services. Progent invoices your firm directly and performs under your instructions to provide your customers support services under your brand. Also, Progent has an affordable Off-hours Support Service for customers who require 24x7 technical support.

Help Desk and Ticketing Services for Network Service Providers
Ticketing systems are the enabling technology behind a successful Help Desk. But enterprise-grade ticketing systems are not just expensive to license and staff, but a hassle to set up and manage. Smaller IT service providers seldom have the necessary budget or personnel. Progent's Service Desk and ticketing solution offers IT support organizations a practical way to retain their custom branding while providing their clients world-class desktop support built around an advanced ticketing system and supplemented by rapid escalation to top-tier experts.

Features of Progent's Help Desk and Ticketing Program for Network Service Firms
Progent's Call Center and ticketing solution for IT service organizations leverages Progent's sizable investments in highly scalable ticketing software, an online desktop support staff, and a group of geographically dispersed subject matter experts. You can utilize Progent's ticketing platform exclusively or Progent can set up data interchange with your existing ticketing platform. The standard and optional features offered with Progent's Help Desk and ticketing solution allow you to expand your physical and virtual support volume, the range of technologies your firm can take on, the number of geographies you can service, and your hours of availability.

Important features of Progent's Call Center and ticketing program for IT service firms include:

• Progent's online desktop support staff delivers Level 1 end user help with 1-hour service level agreement (SLA) to begin work during normal work hours.
• Normal service hours are 5am to 7pm Pacific Standard Time, five days per week.
• Extended support is offered at extra cost.
• Optional onsite support in major metro areas is offered throughout the US at extra cost.
• You keep complete control of your customers and invoicing.
• Your customers submit incident reports through your custom branded web portal, a toll-free number, or by sending a message to your designated mailbox.
• Every customer request automatically becomes an open request in the ticket system.
• Tickets can be monitored and updated online while they are active.
• Optional transfer of Level 2 and Level 3 problems to Progent's or to your SMEs.

Progent's Consulting Expertise for IT Service Providers
Progent's consulting for network service firms allows you to become a single source for virtually all technical expertise your clients may need. You can grow your staff and core IT skills steadily without having to decline opportunities due to a gap in expertise or the absence of personnel.

Important aspects of Progent's Reseller Program for Network Service Providers include:

• Transparent Support: Progent acts as a transparent supplement to your internal support team, under your coordination, and bills your firm rather than your client.
• By-the-Minute Billing: Progent bills by the minute to reign in costs.
• Detailed Reporting: Progent uses an advanced service documentation platform to ensure that all services delivered are thoroughly documented. This enables support group to transfer account assignments to internal consultants when you have sufficient staff and relevant technical skills.

• Safely Grow Your Service Business: You can quickly and affordably accept additional opportunities outside your core areas of excellence and serve new geographies without exposure to the risks involved with expanding your full-time staff too quickly.
• Strengthen Your Brand: You can improve your mind share as a comprehensive network service provider by offering more solutions to more clients using your own brand.
• Flesh Out Your IT Support Catalog: Progent offers world-class expertise in a wide range of IT disciplines and can act as a reliable resource for expanding your IT service business.
• Fast Problem Escalation: With a large roster of high-level consultants available, Progent can transition rapidly from Tier 1 to Tier 3 services so even the most challenging issues can be handled promptly.
• Keep Your Customers Satisfied: Satisfied customers stick. By joining with Progent, you can keep making your customers successful without ever forcing clients to seek help from other support firms.
• Online Support Professionals: For two decades, Progent has delivered remote network support from Call Center support to high-level consulting. Efficient online service saves money while delivering fast results.
• Advanced Industry Certifications: Progent's IT experts hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other technology leaders. Progent's cybersecurity experts hold top certifications including CISSP, CISA, and CRISC. Learn more details about Progent's certifications.

Progent's Areas of Expertise for Norfolk, Virginia Businesses
Progent's veteran team of certified engineers can deliver Norfolk, Virginia companies a wide range of remote consulting and debugging expertise. Areas of expertise covered under Progent's reseller program for IT service firms include:

Find Out More About Progent's Reseller Program for Network Service Providers in Norfolk, Virginia
For additional information about Progent's reseller program for network service firms in Norfolk, Virginia, call 1-800-993-9400 or refer to Contact Progent.