Napa Consulting for IT Support Companies

Progent's Consulting Expertise, Help Desk, and Ticketing Support for IT Service Providers in Napa
Progent's consulting support for IT service organizations in Napa California allows your company to offer your customers Progent's consulting expertise and Help Desk Call Center support under your company's brand as a seamless supplement to your regular network services group. These services can help you grow your client base, close gaps in your service catalog, create happy customers, and increase your bottom line.

Progent's nationwide team of network experts, PC support technicians, IT administrators, and cybersecurity consultants have acted as seamless supplements to the IT groups of some of the country's biggest IT service firms. Progent's breadth and depth of expertise enables you to broaden the scope of your IT support business, and Progent's close integration with your support team lets you strengthen and preserve your company's brand.

Progent is a network support firm with two decades of background providing online consulting services to small and mid-size organizations. Progent is a Microsoft Certified Partner and maintains one of the largest teams of Cisco CCIE network engineers of any independent IT services company in the world. Progent has delivered remote IT assistance and advanced consulting to clients in every state in the country. (Refer to recommendations from Progent's customers.)

Using Progent's Support Services Under Your Branding
Progent's reseller program for IT service organizations features transparent resale to your customers of professional services. Progent bills your firm directly and works under your instructions to deliver your customers support services under your branding. Also, Progent offers a low-cost Extended Hours Support Program for customers who require 24x7 support.

Help Desk Call Center and Ticketing Services for Network Service Organizations
Ticketing systems are the enabling technology behind a successful IT Call Center. But enterprise-grade ticketing systems are not just expensive to license and staff, but also a hassle to configure and maintain. Small or niche IT support organizations do not have the required budget or personnel. Progent's Help Desk and ticketing solution offers IT service organizations a practical way to keep their company branding while providing their clients world-class desktop support backed by a best-of-breed ticketing system and reinforced by fast escalation to high-level experts.

Key Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Providers
Progent's Service Desk and ticketing program for IT service companies takes advantage of Progent's investments in highly scalable ticketing software, a remote desktop support team, and a group of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing system exclusively or Progent can set up data interchange with your current ticketing platform. The features available with Progent's Call Center and ticketing program allow your IT service firm to expand your support workload, the diversity of technologies your company can take on, the number of geographies you can serve, and your hours of availability.

Important features of Progent's Service Desk and ticketing solution for IT service companies include:

• Progent's online desktop support staff delivers Level 1 end user assistance with 1-hour SLA to begin work during standard business hours.
• Normal service times are 5am to 7pm Pacific Standard Time (PST), five days a week.
• Extended hours support is available at additional cost.
• Optional onsite support in major metros is offered across the country at extra cost.
• You have full control of your clients and billing.
• Your clients enter incident reports using your own branded web portal, an 800 phone number, or by directing a message to your specified mailbox.
• Every end user request automatically becomes an open request in the ticket system.
• Service tickets can be monitored and updated online until resolution.
• Optional escalation of Level 2 and Level 3 issues to Progent's or to your SMEs.

Progent's Consulting for Network Service Organizations
Progent's consulting for IT service organizations allows you to become a single source for virtually all technical expertise your clients may need. You can build your staff and strategic IT skills at your own pace without having to turn down opportunities due to a gap in in-house expertise or the absence of bandwidth.

Key aspects of Progent's Reseller Program for Network Service Firms include:

• Transparent Support: Progent acts as a transparent extension of your internal IT service group, under your coordination, and invoices your firm rather than your customer.
• By-the-Minute Billing: Progent bills by the minute to reign in costs.
• Detailed Documentation: Progent uses an enterprise-class service documentation system to ensure that all IT services delivered are thoroughly documented. This allows support group to transfer account responsibilities to internal consultants once you have enough staff and relevant skill sets.

• Safely Expand Your IT Support Practice: You can easily and efficiently take on additional opportunities outside your core fields of expertise and serve new geographies without assuming the risks associated with increasing your head count too quickly.
• Strengthen Your Name: You can improve your positioning as a full-spectrum IT support provider by offering more solutions to more customers under your own company name.
• Add to Your Services Portfolio: Progent offers top-tier expertise in a broad array of IT disciplines and can be a dependable resource for expanding your IT service business.
• Rapid Escalation: With a sizable roster of high-level technology experts ready to help, Progent can escalate quickly from Tier 1 to Tier 3 support so even the toughest issues get resolved promptly.
• Make Your Clients Happy: Satisfied customers keep coming back. By joining with Progent, you can keep making your customers successful without ever requiring clients to seek expertise from your competitors.
• Online Support Experts: For two decades, Progent has delivered online network support from Help Desk support to advanced consulting. Effective online support saves money and produces quick results.
• Advanced Industry Certifications: Progent's IT experts hold advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's cybersecurity experts hold top certifications including ISSAP, CISM, and GIAC. Learn more about Progent's technology certifications.

Progent's Practice Areas for Napa, California Businesses
Progent's seasoned roster of certified engineers can deliver Napa, California companies a wide array of online consulting and debugging services. Practice areas offered under Progent's reseller program for network service organizations include:

Learn More Details About Progent's Reseller Support for Network Service Providers in Napa, California
For more details about Progent's reseller program for network service organizations in Napa, California, call 1-800-993-9400 or visit Contact Progent.