Dallas Specialists for IT Support Companies

Progent's Consulting, Help Desk, and Ticketing Support for Network Service Organizations in Dallas
Progent's consulting services for network service organizations in Dallas Texas allows your company to offer your customers Progent's consulting and Help Desk Call Center support with your brand as a seamless supplement to your in-house IT services team. This can put you on the fast track to add to your revenue, fill out your service offerings, satisfy your customers, and increase your profits.

Progent's roster of network experts, PC support technicians, IT administrators, and data security consultants have acted as transparent adjuncts to the support staffs of some of the world's largest IT support firms. Progent's breadth and depth of technical knowledge allows you to broaden the scope of your IT support practice, and Progent's transparency lets you promote and preserve your company's brand.

Progent is an IT consulting company with two decades of background delivering remote consulting services to small and mid-size businesses. Progent is a Microsoft Certified Partner and maintains one of the biggest teams of Cisco CCIE network infrastructure engineers of any independent IT services company in the world. Progent has delivered online technical support and consulting to clients in every state in the U.S. (See testimonials from Progent's clients.)

Providing Progent's Support Services With Your Branding
Progent's reseller program for network service firms offers transparent resale to your clients of world-class services. Progent invoices you directly and works under your direction to deliver your customers support services under your branding. Also, Progent has a low-cost Off-hours Support Service for customers who require 24x7 technical support.

Help Desk Call Center and Ticketing Services for Network Service Firms
Ticketing is the enabling technology behind a successful Help Desk. But modern ticketing systems are not only costly to license and staff, but a hassle to set up and manage. Smaller IT service providers seldom have the required financial or human resources. Progent's Service Desk and ticketing solution offers IT service firms an economical way to retain their custom branding while delivering their clients responsive desktop support services built around a best-of-breed ticketing platform and reinforced by fast escalation to high-level experts.

Key Features of Progent's Help Desk and Ticketing Solution for Network Service Firms
Progent's Call Center and ticketing solution for IT service firms takes advantage of Progent's sizable investments in highly scalable ticketing technology, an online desktop support staff, and a group of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing platform as a secure tenant or Progent can establish communications with your current ticketing platform. The features offered with Progent's Service Desk and ticketing solution allow you to increase your physical and virtual support workload, the diversity of technical issues your company can take on, the number of locations you can serve, and your hours of availability.

Important features of Progent's Service Desk and ticketing solution for IT support firms include:

• Progent's remote desktop support team provides Level 1 end user support with 1-hour service level agreement (SLA) to commence work during normal business hours.
• Normal service times are from 5am to 7pm Pacific Standard Time (PST), five days a week.
• Extended support is available at additional cost.
• Optional on-premises service in larger metro areas is available throughout the country at extra cost.
• You have complete control of your customers and billing.
• Your customers enter requests using your branded web portal, a toll-free number, or by directing an email to your assigned email address.
• Every end user request automatically becomes an open request in the ticket system.
• Tickets can be monitored and modified online while they are active.
• Optional escalation of Level 2 and Level 3 problems to Progent's or to your SMEs.

Progent's Consulting Expertise for Network Service Firms
Progent's consulting for network service firms allows your support team to act as a single point of contact for virtually all IT guidance and troubleshooting your customers may need. You can build your team and strategic IT skills at your own pace without having to turn down opportunities due to a gap in in-house expertise or the absence of personnel.

Key aspects of Progent's Reseller Program for Network Service Firms include:

• Transparent Service Delivery: Progent acts as a transparent extension of your in-house IT service team, under your direction, and bills you instead of your customer.
• By-the-Minute Billing: Progent charges on a per-minute basis to minimize costs.
• Detailed Reporting: Progent uses an enterprise-class reporting system to ensure that all IT services delivered are fully described. This allows your IT support organization to transfer account assignments to in-house consultants once you have sufficient people and relevant technical skills.

• Safely Grow Your Service Practice: You can easily and efficiently take on more opportunities beyond your main fields of expertise and open additional territories without the risks involved with expanding your full-time staff too rapidly.
• Re-enforce Your Name: You can solidify your positioning as a comprehensive IT support provider by delivering more solutions to more clients using your own brand.
• Add to Your Services Catalog: Progent can provide world-class support in a broad array of IT disciplines and can be a dependable reservoir of skills for expanding your IT support business.
• Fast Problem Escalation: With a large roster of top-level technology experts ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the most challenging issues get resolved promptly.
• Keep Your Clients Happy: Satisfied clients stick. By teaming with Progent, you can continue delivering solutions without ever forcing clients to look for help outside the fold.
• Remote Support Experts: For two decades, Progent has delivered online IT support from Help Desk support to high-level consulting. Efficient remote service saves money while delivering fast results.
• Advanced Certifications: Progent's IT experts hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other technology leaders. Progent's cybersecurity consultants have earned top certifications including CISSP, CISA, and CRISC. Find out more about Progent's certifications.

Progent's Areas of Expertise for Dallas, Texas Organizations
Progent's veteran roster of certified engineers offers Dallas, Texas companies a wide range of online consulting and debugging services. Areas of expertise covered under Progent's reseller program for IT service firms include:

Find Out More Details About Progent's Reseller Program for Network Service Providers in Dallas, Texas
To learn more information about Progent's reseller support for network service firms in Dallas, Texas, call 1-800-993-9400 or visit Contact Progent.