Chicago Consulting Services for IT Support Companies

Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for IT Service Firms in Chicago
Progent's consulting services for network service firms in Chicago Illinois allows you to offer your clients Progent's consulting and Help Desk Call Center support using your company's own branding as a seamless augmentation of your in-house IT support team. These services can put you on the fast track to grow your client base, fill out your service catalog, satisfy your clients, and improve your profits.

Progent's nationwide roster of network engineers, desktop support specialists, IT administrators, and cybersecurity professionals have acted as seamless supplements to the IT staffs of some of the world's biggest IT support firms. Progent's breadth and depth of technical knowledge allows you to broaden the scope of your IT support business, and Progent's close integration with your support team helps you elevate and protect your branding.

Progent is an IT support company with two decades of background providing remote expertise to small and middle-size organizations. Progent is a Microsoft Partner and has one of the largest teams of Cisco CCIE network infrastructure engineers of any independent IT services firm in the world. Progent has delivered online technical assistance and consulting to customers in every state in the U.S. (See recommendations from Progent's clients.)

Using Progent's Support Services With Your Own Brand
Progent's consulting program for IT service providers offers seamless resale to your customers of world-class IT services. Progent bills your firm directly and works under your instructions to provide your clients consulting and support services under your brand. Also, Progent offers an affordable Off-hours Support Service for clients who need 24x7 technical support.

Help Desk Call Center and Ticketing Services for IT Service Organizations
Ticketing systems are fundamental to an efficient service desk. But enterprise-grade ticketing systems are not just expensive to acquire and staff, but also difficult to set up and maintain. Small or niche IT support providers do not have the necessary budget or personnel. Progent's Help Desk and ticketing solution offers IT service organizations an affordable way to keep their own branding while delivering their customers world-class desktop support built around a best-of-breed ticketing system and reinforced by fast escalation to high-level experts.

Key Features of Progent's Help Desk and Ticketing Solution for IT Service Firms
Progent's Call Center and ticketing solution for IT support firms leverages Progent's investments in advanced ticketing technology, an online desktop support staff, and a network of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing system as a secure tenant or Progent can set up data interchange with your existing ticketing system. The standard and optional features offered with Progent's Call Center and ticketing services allow you to expand your support volume, the range of technical issues your company can handle, the number of locations you can serve, and your overall availability.

Key features of Progent's Call Center and ticketing program for IT service firms include:

• Progent's remote desktop support team delivers Level 1 end user help with 1-hour service level agreement (SLA) to commence work during standard business hours.
• Standard support times are 5am to 7pm PST, five days a week.
• Extended support is offered at additional cost.
• Optional onsite support in larger metro areas is offered throughout the country at additional cost.
• You retain full control of your customers and invoicing.
• Your customers enter requests by means of your branded web portal, a toll-free phone number, or by directing an email to your specified mailbox.
• Every client request automatically becomes an open request in the ticket system.
• Tickets can be tracked and updated online until they are closed.
• Optional transfer of Level 2 and Level 3 issues to Progent's or to your SMEs.

Progent's Consulting for IT Service Providers
Progent's consulting for network service providers allows you to act as a single point of contact for practically all technical expertise your customers may need. You can build your team and strategic in-house competencies at your own pace without being forced to say no to new business due to a lack of in-house expertise or the absence of bandwidth.

Key features of Progent's Reseller Program for Network Service Firms include:

• Transparent Service Delivery: Progent works as a seamless extension of your internal IT service group, under your coordination, and bills your firm rather than your customer.
• By-the-Minute Billing: Progent bills by the minute to minimize expenses.
• Extensive Documentation: Progent utilizes an advanced service documentation platform to ensure that all IT services performed are fully documented. This allows support group to shift account responsibilities to in-house consultants when you have sufficient people and appropriate skill sets.

• Safely Grow Your Service Business: You can quickly and safely take on additional jobs beyond your main fields of expertise and serve additional territories without exposure to the risks associated with expanding your full-time staff too quickly.
• Re-enforce Your Brand: You can improve your mind share as a full-spectrum network service firm by delivering more services to more clients using your own company name.
• Flesh Out Your IT Support Portfolio: Progent can provide top-tier expertise in a wide array of IT disciplines and can be a dependable resource for expanding your IT service business.
• Rapid Escalation: With a large team of senior consultants available, Progent can escalate quickly from Tier 1 to Tier 3 support so even the most challenging issues can be handled promptly.
• Keep Your Customers Happy: Happy clients keep coming back. By teaming with Progent, you can continue delivering solutions without ever requiring clients to look for expertise outside the fold.
• Remote Support Professionals: For two decades, Progent has delivered remote network support from Call Center services to high-level consulting. Efficient online support saves money while delivering quick solutions.
• Advanced Certifications: Progent's engineers hold top certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading vendors. Progent's cybersecurity consultants hold top certifications including ISSAP, CISM, and CRISC. Learn more details about Progent's certifications.

Progent's Areas of Expertise for Chicago, Illinois Organizations
Progent's seasoned roster of certified consultants can provide Chicago, Illinois businesses a broad array of remote consulting and troubleshooting expertise. Practice areas offered under Progent's consulting program for network service providers include:

Find Out More Details About Progent's Reseller Support for Network Service Organizations in Chicago, Illinois
For more details about Progent's consulting program for IT service organizations in Chicago, Illinois, call 1-800-993-9400 or see Contact Progent.