San Jose Consulting Expertise for Computer Support Companies

Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for IT Service Firms in San Jose
Progent's consulting support for network service firms in San Jose California allows you to offer your customers Progent's consulting expertise and Help Desk support with your company's brand as a transparent augmentation of your in-house IT support team. These services can put you on the fast track to grow your revenue, flesh out your service offerings, satisfy your customers, and improve your bottom line.

Progent's roster of network experts, desktop support technicians, network admins, and cybersecurity consultants have worked as transparent supplements to the support groups of some of the world's largest IT service firms. Progent's range of expertise allows you to widen the scope of your IT support practice, and Progent's transparency helps you strengthen and preserve your branding.

Progent is a network consulting company with 20 years of background delivering remote consulting services to small and middle-size organizations. Progent is a Microsoft Partner and has one of the largest groups of Cisco-certified CCIE network engineers of any private computer services company in the world. Progent has provided remote technical support and advanced consulting to customers in every state in the U.S. (Refer to testimonials from Progent's customers.)

Using Progent's Services With Your Branding
Progent's consulting program for IT service organizations features seamless resale to your customers of professional services. Progent bills your firm exclusively and performs under your instructions to deliver your customers support services under your branding. Also, Progent has an affordable Extended Hours Support Service for customers who need access to 24x7 support.

Help Desk Call Center and Ticketing for IT Service Firms
Ticketing systems are the enabling technology behind an effective Help Desk. But enterprise-grade ticketing systems are not just expensive to acquire and staff, but also difficult to set up and manage. Small or niche IT service providers do not have the required financial or human resources. Progent's Help Desk and ticketing solution gives IT support organizations a practical way to keep their own branding while providing their customers responsive desktop support built around an advanced ticketing platform and reinforced by rapid escalation to top-tier experts.

Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Providers
Progent's Help Desk and ticketing program for IT service firms leverages Progent's investments in highly scalable ticketing software, an online desktop support staff, and a network of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing platform as a secure tenant or Progent can set up data interchange with your existing ticketing platform. The standard and optional features available with Progent's Service Desk and ticketing program enable your IT service firm to increase your support volume, the diversity of technologies your company can take on, the number of locations you can serve, and your overall availability.

Important features of Progent's Service Desk and ticketing program for IT service organizations include:

• Progent's remote desktop service staff delivers Level 1 end user assistance with 1-hour SLA to commence work during normal business hours.
• Normal support hours are from 5am to 7pm PST, five days a week.
• Extended support is offered at additional cost.
• Optional on-premises support in larger metros is available throughout the country at additional cost.
• You retain complete control of your clients and invoicing.
• Your clients submit incident reports via your branded Internet portal, an 800 phone number, or by directing an email to your dedicated email address.
• Every end user request automatically becomes an open request in the ticket system.
• Tickets can be monitored and modified remotely until resolution.
• Optional escalation of Level 2 and Level 3 problems to Progent's or to your SMEs.

Progent's Consulting Expertise for Network Service Providers
Progent's consulting expertise for network service firms allows you to act as a sole point of contact for virtually all IT guidance and troubleshooting your customers may need. You can build your staff and core in-house competencies at your own pace without having to say no to new business owing to a lack of expertise or the absence of personnel.

Key aspects of Progent's Reseller Program for Network Service Firms include:

• Transparent Support: Progent acts as a seamless extension of your internal support team, responding to your direction, and bills your firm instead of your customer.
• By-the-Minute Billing: Progent bills by the minute to minimize expenses.
• Extensive Reporting: Progent utilizes an advanced service reporting platform to make sure all services performed are thoroughly documented. This enables support group to shift service assignments to internal consultants when you have sufficient staff and appropriate skill sets.

• Safely Expand Your IT Support Business: You can easily and affordably accept more jobs beyond your core areas of excellence and open new territories without the risks associated with expanding your head count too quickly.
• Re-enforce Your Name: You can improve your mind share as a full-spectrum IT service provider by offering more solutions to more clients using your own brand.
• Add to Your IT Support Catalog: Progent offers world-class expertise in a broad array of technologies and can be a dependable resource for growing your IT service operations.
• Fast Escalation: With a large team of top-level IT experts ready to help, Progent can transition quickly from Tier 1 to Tier 3 services so even the toughest issues get resolved promptly.
• Keep Your Customers Happy: Happy clients stick. By joining with Progent, you can continue delivering solutions without ever requiring clients to look for help from other support firms.
• Remote Support Experts: For 20 years, Progent has provided online IT support from Call Center support to high-level consulting. Efficient online support saves money and produces fast results.
• Advanced Industry Certifications: Progent's IT experts hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity experts have earned advanced certifications including CISSP, CISM, and GIAC. Find out more about Progent's certifications.

Progent's Areas of Expertise for San Jose, California Organizations
Progent's seasoned team of certified consultants and technical experts offers San Jose, California companies a wide array of remote consulting and debugging services. Areas of expertise covered under Progent's consulting program for IT service firms include:

Learn More About Progent's Consulting Support for IT Service Firms in San Jose, California
For more information about Progent's reseller program for IT service organizations in San Jose, California, call 1-800-993-9400 or refer to Contact Progent.