Fresno Specialists for IT Support Organizations

Progent's Consulting, Help Desk Call Center, and Ticketing for IT Service Providers in Fresno
Progent's consulting support for IT service firms in Fresno California enables your company to provide your clients Progent's consulting expertise and Help Desk Call Center support using your brand as a seamless supplement to your in-house IT services group. These services can put you on the fast track to add to your revenue, fill out your service catalog, satisfy your customers, and improve your bottom line.

Progent's nationwide roster of network infrastructure engineers, PC support specialists, IT admins, and cybersecurity consultants have acted as transparent expansions to the IT staffs of some of the country's largest IT service businesses. Progent's range of technical knowledge enables you to broaden the capabilities of your IT support practice, and Progent's close integration with your support team lets you strengthen and preserve your branding.

Progent is an IT consulting firm with two decades of background delivering online expertise to small and mid-size companies. Progent is a Microsoft Partner and maintains one of the largest groups of Cisco-certified CCIE network infrastructure engineers of any independent IT support firm in the world. Progent has provided online technical assistance and advanced consulting to clients in every state in the U.S. (Refer to recommendations from Progent's customers.)

Providing Progent's Support Services Under Your Own Brand
Progent's reseller program for network service firms features transparent resale to your customers of world-class services. Progent invoices your firm directly and performs under your instructions to deliver your clients consulting and support services under your branding. In addition, Progent offers a low-cost Off-hours Support Program for customers who require access to 24x7 support.

Help Desk and Ticketing for IT Service Providers
Ticketing systems are fundamental to a successful Help Desk. But full-featured ticketing platforms are not only costly to license and staff, but also difficult to set up and maintain. Smaller IT service providers rarely have the required budget or personnel. Progent's Service Desk and ticketing program gives IT support firms an affordable way to keep their own branding while delivering their customers responsive desktop support services backed by an advanced ticketing platform and reinforced by rapid escalation to subject matter experts.

Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Organizations
Progent's Service Desk and ticketing solution for IT service companies leverages Progent's sizable investments in highly scalable ticketing software, an online desktop support team, and a network of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing system as a secure tenant or Progent can establish data interchange with your existing ticketing platform. The features offered with Progent's Call Center and ticketing program allow your IT service firm to expand your physical and virtual support workload, the range of technical issues your company can take on, the number of locations you can service, and your hours of availability.

Key features of Progent's Help Desk and ticketing solution for IT support organizations include:

• Progent's online desktop service staff provides Level 1 end user assistance with 1-hour service level agreement (SLA) to commence work during normal business hours.
• Standard service hours are 5am to 7pm Pacific Standard Time (PST), five days per week.
• Extended support is available at additional cost.
• Optional onsite support in larger metro areas is offered throughout the US at additional cost.
• You have full control of your customers and billing.
• Your customers enter incident reports via your custom branded Internet portal, an 800 phone number, or by sending an email to your dedicated email address.
• Each end user request automatically becomes an open request in the ticket system.
• Service tickets can be monitored and modified online while they are active.
• Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.

Progent's Consulting Expertise for IT Service Organizations
Progent's consulting expertise for IT service providers allows you to act as a sole point of contact for virtually all IT expertise your customers may require. You can build your team and strategic in-house competencies steadily without having to decline opportunities due to a gap in expertise or the absence of personnel.

Key features of Progent's Reseller Program for Network Service Providers include:

• Transparent Support: Progent acts as a seamless supplement to your internal support team, under your direction, and invoices you rather than your client.
• By-the-Minute Billing: Progent charges on a per-minute basis to minimize costs.
• Detailed Reporting: Progent uses an advanced documentation platform to ensure that all IT services performed are fully documented. This makes it easy for you to transfer account responsibilities to in-house consultants when you have sufficient staff and relevant skill sets.

• Safely Grow Your IT Support Practice: You can easily and efficiently accept additional jobs outside your main fields of excellence and open additional territories without the risks associated with increasing your head count too rapidly.
• Re-enforce Your Name: You can improve your positioning as a comprehensive IT service firm by delivering more services to more customers using your own brand.
• Flesh Out Your Services Portfolio: Progent can provide world-class support in a broad range of IT disciplines and can act as a reliable reservoir of skills for growing your IT service operations.
• Fast Problem Escalation: Thanks to a sizable roster of top-level technology experts available, Progent can transition quickly from Tier 1 to Tier 3 services so even the toughest issues get resolved promptly.
• Keep Your Customers Satisfied: Satisfied customers keep coming back. By teaming with Progent, you can keep making your customers successful without ever forcing clients to look for expertise from your competitors.
• Online Technical Support Experts: For 20 years, Progent has delivered remote IT support from Call Center services to high-level consulting. Efficient online support saves money while delivering fast results.
• Advanced Certifications: Progent's IT experts have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's cybersecurity experts have earned top certifications including CISSP, CISA, and GIAC. Find out more about Progent's technology certifications.

Progent's Practice Areas for Fresno, California Companies
Progent's veteran roster of certified consultants offers Fresno, California companies a broad range of online consulting and troubleshooting services. Areas of expertise covered under Progent's consulting program for IT service firms include:

Learn More About Progent's Reseller Support for IT Service Providers in Fresno, California
For additional information about Progent's consulting support for IT service firms in Fresno, California, call 1-800-993-9400 or visit Contact Progent.