Schaumburg Specialists for Computer Support Firms

Progent's Consulting, Help Desk, and Ticketing for Network Service Providers in Schaumburg
Progent's consulting services for network service organizations in Schaumburg Illinois enables your company to offer your clients Progent's consulting expertise and Help Desk Call Center support using your company's own branding as a transparent extension of your regular IT services team. These services can put you on the fast track to add to your client base, flesh out your service offerings, satisfy your clients, and improve your bottom line.

Progent's nationwide roster of network infrastructure experts, desktop support specialists, IT admins, and cybersecurity professionals have worked as seamless extensions to the support groups of some of the country's biggest IT support firms. Progent's breadth and depth of technical knowledge enables you to broaden the scope of your IT support practice, and Progent's close integration with your support team helps you elevate and protect your branding.

Progent is a network support company with two decades of background providing remote consulting services to small and middle-size companies. Progent is a Microsoft Certified Partner and maintains one of the biggest teams of Cisco CCIE network engineers of any independent computer support firm in the world. Progent has delivered remote technical support and consulting to clients in every state in the U.S. (See testimonials from Progent's clients.)

Using Progent's Services Under Your Branding
Progent's reseller program for IT service providers features seamless resale to your customers of professional services. Progent bills your firm exclusively and works under your instructions to deliver your clients support services under your branding. Also, Progent offers a low-cost Off-hours Support Service for clients who need access to 24x7 support.

Help Desk Call Center and Ticketing Services for IT Service Providers
Ticketing systems are fundamental to an effective IT Call Center. But enterprise-grade ticketing systems are not just costly to acquire and staff, but also a hassle to configure and maintain. Smaller IT service firms do not have the necessary financial or human resources. Progent's Help Desk and ticketing solution gives IT service firms an affordable way to keep their own branding while delivering their customers responsive desktop support built around a best-of-breed ticketing platform and reinforced by rapid escalation to top-tier experts.

Key Features of Progent's Help Desk and Ticketing Solution for IT Service Organizations
Progent's Call Center and ticketing program for IT service organizations leverages Progent's sizable investments in highly scalable ticketing software, an online desktop support team, and a network of geographically distributed subject matter experts. You can utilize Progent's ticketing platform exclusively or Progent can set up data interchange with your existing ticketing platform. The standard and optional features offered with Progent's Call Center and ticketing solution enable your IT service firm to expand your support workload, the diversity of technical issues your business can handle, the number of geographies you can service, and your overall availability.

Key features of Progent's Call Center and ticketing solution for IT support organizations include:

• Progent's online desktop service group delivers Level 1 end user help with 1-hour SLA to begin work during normal business hours.
• Standard support times are 5am to 7pm PST, five days per week.
• Extended hours support is offered at extra cost.
• Optional on-premises service in major metros is available across the US at additional cost.
• You retain full control of your clients and billing.
• Your customers enter service requests using your custom branded Internet portal, an 800 number, or by directing an email to your assigned email address.
• Every client request automatically becomes an open request in the ticket system.
• Tickets can be monitored and modified online while they are active.
• Optional transfer of Level 2 and Level 3 issues to Progent's or to your subject matter experts.

Progent's Consulting for IT Service Organizations
Progent's consulting for network service firms allows your support team to act as a single source for virtually all IT expertise your clients may need. You can build your staff and core IT skills steadily without being forced to say no to opportunities due to a lack of in-house expertise or the absence of bandwidth.

Key aspects of Progent's Reseller Program for IT Service Providers include:

• Transparent Support: Progent acts as a transparent supplement to your internal IT service group, under your management, and bills your firm instead of your customer.
• By-the-Minute Billing: Progent charges on a per-minute basis to minimize expenses.
• Extensive Reporting: Progent utilizes an enterprise-class service reporting system to ensure that all IT services delivered are thoroughly documented. This allows support group to shift account responsibilities to in-house consultants when you have enough people and appropriate skill sets.

• Safely Grow Your Service Business: You can easily and efficiently take on additional opportunities beyond your main areas of expertise and open additional territories without assuming the risks associated with increasing your head count too rapidly.
• Strengthen Your Name: You can solidify your positioning as a full-spectrum network support firm by delivering more services to more customers under your own brand.
• Flesh Out Your IT Support Portfolio: Progent offers top-tier expertise in a broad array of technologies and can be a reliable resource for expanding your IT support business.
• Rapid Problem Escalation: Thanks to a sizable roster of high-level IT experts ready to help, Progent can transition rapidly from Tier 1 to Tier 3 services so even the most challenging problems can be handled promptly.
• Make Your Customers Happy: Satisfied customers are loyal. By joining with Progent, you can keep delivering solutions without ever requiring clients to look for expertise from your competitors.
• Remote Support Experts: For 20 years, Progent has provided online IT support ranging from Call Center services to advanced consulting. Effective remote support cuts costs while delivering quick solutions.
• Major Certifications: Progent's engineers have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's security and compliance experts have earned top certifications including ISSAP, CISA, and CRISC. Learn more details about Progent's certifications.

Progent's Practice Areas for Schaumburg, Illinois Organizations
Progent's veteran roster of certified consultants can provide Schaumburg, Illinois businesses a wide array of remote technical guidance and debugging expertise. Practice areas offered under Progent's reseller program for network service providers include:

Find Out More Details About Progent's Consulting Support for Network Service Providers in Schaumburg, Illinois
To learn additional information about Progent's reseller support for IT service organizations in Schaumburg, Illinois, call 1-800-993-9400 or see Contact Progent.