Savannah Expertise for IT Service Organizations

Progent's Consulting Expertise, Help Desk, and Ticketing for IT Service Providers in Savannah
Progent's consulting support for network service organizations in Savannah Georgia allows your company to offer your clients Progent's consulting and Help Desk Call Center support using your company's brand as a seamless extension of your in-house IT services team. These services can ease the way for you to add to your client base, expand your service catalog, satisfy your clients, and improve your bottom line.

Progent's nationwide team of network infrastructure engineers, PC integration and troubleshooting technicians, network administrators, and data security professionals have acted as seamless supplements to the support groups of some of the world's biggest IT support firms. Progent's range of technical knowledge enables you to broaden the capabilities of your IT support practice, and Progent's transparency lets you elevate and protect your branding.

Progent is an IT consulting firm with 20 years of experience providing online consulting services to small and mid-size organizations. Progent is a Microsoft Partner and maintains one of the biggest groups of Cisco-certified CCIE network infrastructure experts of any private IT support company in the world. Progent has delivered remote technical assistance and consulting to clients in every state in the country. (Refer to testimonials from Progent's clients.)

Providing Progent's Support Services With Your Branding
Progent's consulting program for network service organizations offers seamless resale to your clients of world-class services. Progent bills you exclusively and performs under your direction to deliver your customers consulting and support services under your branding. Also, Progent has a low-cost Off-hours Support Service for clients who require access to 24x7 support.

Help Desk and Ticketing for IT Service Firms
Ticketing systems are the heart of an effective IT Call Center. But full-featured ticketing platforms are not just expensive to acquire and staff, but a hassle to set up and manage. Small or niche IT service organizations do not have the necessary resources. Progent's Call Center and ticketing solution offers IT service firms an economical way to retain their custom branding while providing their customers responsive desktop support services built around a best-of-breed ticketing system and reinforced by fast escalation to subject matter experts.

Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Organizations
Progent's Help Desk and ticketing program for IT service companies takes advantage of Progent's sizable investments in advanced ticketing software, an online desktop support team, and a network of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing platform exclusively or Progent can establish data interchange with your existing ticketing system. The features available with Progent's Service Desk and ticketing program enable your IT service firm to expand your support workload, the diversity of technologies your company can take on, the number of geographies you can service, and your overall availability.

Key features of Progent's Service Desk and ticketing program for IT service companies include:

• Progent's online desktop service team provides Level 1 end user help with 1-hour service level agreement (SLA) to commence work during normal work hours.
• Standard support hours are from 5am to 7pm PST, five days a week.
• Extended support is offered at extra cost.
• Optional onsite support in larger metros is available throughout the country at additional cost.
• You keep complete control of your clients and invoicing.
• Your customers enter incident reports using your custom branded Internet portal, an 800 phone number, or by directing an email to your assigned email address.
• Each client request automatically becomes an open request in the ticket system.
• Tickets can be tracked and updated remotely until they are closed.
• Optional transfer of Level 2 and Level 3 issues to Progent's or to your subject matter experts.

Progent's Consulting for Network Service Organizations
Progent's consulting for IT service organizations allows you to become a sole source for practically all IT guidance and troubleshooting your customers may require. You can build your team and core IT skills steadily without having to turn down new business due to a gap in in-house expertise or the absence of bandwidth.

Key features of Progent's Reseller Program for Network Service Firms include:

• Transparent Service Delivery: Progent works as a seamless extension of your in-house support team, responding to your direction, and invoices your firm instead of your customer.
• By-the-Minute Billing: Progent bills by the minute to reign in costs.
• Detailed Service Documentation: Progent utilizes an advanced reporting system to make sure all IT services delivered are thoroughly documented. This enables your IT support organization to transfer account responsibilities to in-house consultants when you have enough people and appropriate technical skills.

• Safely Expand Your IT Support Practice: You can easily and efficiently accept more jobs outside your core areas of expertise and open additional geographies without the risks associated with expanding your full-time staff too rapidly.
• Strengthen Your Brand: You can solidify your positioning as a full-spectrum network support firm by delivering more services to more clients using your own company name.
• Flesh Out Your IT Support Catalog: Progent offers world-class expertise in a wide array of IT disciplines and can act as a dependable reservoir of skills for expanding your IT service business.
• Rapid Problem Escalation: Thanks to a sizable roster of top-level technology experts ready to help, Progent can transition quickly from Tier 1 to Tier 3 services so even the most challenging issues get resolved promptly.
• Keep Your Clients Satisfied: Happy customers stick. By joining with Progent, you can continue making your customers successful without ever forcing clients to seek help outside the fold.
• Online Support Professionals: For 20 years, Progent has provided online IT support from Help Desk support to high-level consulting. Efficient remote support cuts costs and produces fast solutions.
• Major Certifications: Progent's engineers hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading technology companies. Progent's cybersecurity experts hold advanced certifications including CISSP, CISM, and GIAC. Learn more details about Progent's industry certifications.

Progent's Areas of Expertise for Savannah, Georgia Businesses
Progent's seasoned team of certified engineers can provide Savannah, Georgia businesses a wide array of online technical guidance and troubleshooting services. Areas of expertise offered under Progent's reseller program for network service providers include:

Learn More Details About Progent's Consulting Support for Network Service Providers in Savannah, Georgia
To learn additional details about Progent's consulting support for network service organizations in Savannah, Georgia, call 1-800-993-9400 or see Contact Progent.