Salem Consulting Experts for IT Service Organizations

Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for Network Service Organizations in Salem
Progent's consulting support for network service firms in Salem Oregon allows your company to provide your clients Progent's consulting expertise and Help Desk Call Center support using your own branding as a transparent augmentation of your regular network support group. This can help you grow your client base, close gaps in your service catalog, create happy customers, and increase your profits.

Progent's roster of network infrastructure engineers, desktop support technicians, IT administrators, and cybersecurity professionals have acted as transparent extensions to the IT staffs of some of the country's largest IT support businesses. Progent's breadth and depth of expertise allows you to add to the capabilities of your IT support practice, and Progent's transparency lets you strengthen and protect your company's brand.

Progent is an IT consulting company with two decades of background delivering remote expertise to small and mid-size businesses. Progent is a Microsoft Partner and has one of the biggest teams of Cisco-certified CCIE network engineers of any independent IT services firm in the world. Progent has delivered remote IT assistance and advanced consulting to customers in every state in the country. (See testimonials from Progent's clients.)

Using Progent's Support Services With Your Branding
Progent's reseller program for network service organizations features seamless resale to your customers of world-class services. Progent invoices you directly and performs under your direction to deliver your customers consulting and support services under your branding. In addition, Progent offers a low-cost Off-hours Support Service for clients who require access to 24x7 support.

Help Desk Call Center and Ticketing Services for IT Service Organizations
Ticketing systems are the heart of a successful Help Desk. But modern ticketing platforms are not only expensive to license and staff, but a hassle to set up and maintain. Smaller IT support companies seldom have the required financial or human resources. Progent's Call Center and ticketing program gives IT support organizations an affordable way to keep their own branding while providing their clients responsive desktop support backed by a best-of-breed ticketing system and supplemented by rapid escalation to high-level experts.

Key Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Firms
Progent's Service Desk and ticketing solution for IT service companies leverages Progent's investments in highly scalable ticketing software, an online desktop services team, and a network of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing system as a secure tenant or Progent can establish communications with your current ticketing system. The standard and optional features available with Progent's Call Center and ticketing program enable your IT service firm to increase your physical and virtual support volume, the range of technologies your company can handle, the number of geographies you can serve, and your overall availability.

Important features of Progent's Call Center and ticketing solution for IT support firms include:

• Progent's online desktop support group delivers Level 1 end user support with 1-hour SLA to begin work during normal business hours.
• Standard service times are 5am to 7pm PST, five days a week.
• Extended hours support is offered at additional cost.
• Optional on-premises support in major metros is available across the country at extra cost.
• You keep full control of your clients and invoicing.
• Your clients submit service requests by means of your branded web portal, an 800 phone number, or by sending a request to your specified mailbox.
• Every end user request automatically becomes an open request in the ticket system.
• Tickets can be tracked and modified remotely until they are closed.
• Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.

Progent's Consulting for IT Service Organizations
Progent's consulting for network service providers allows you to become a single source for virtually all IT guidance and troubleshooting your customers may require. You can grow your staff and core in-house competencies at your own pace without having to decline opportunities owing to a lack of expertise or a shortage of bandwidth.

Important aspects of Progent's Reseller Program for Network Service Firms include:

• Transparent Support: Progent acts as a transparent supplement to your internal support group, under your management, and bills you instead of your customer.
• Granular Billing: Progent charges by the minute to minimize expenses.
• Detailed Service Documentation: Progent utilizes an enterprise-class service reporting system to ensure that all IT services delivered are fully documented. This enables your IT support organization to shift account responsibilities to internal personnel when you have enough staff and relevant skill sets.

• Safely Grow Your Service Practice: You can quickly and affordably take on additional jobs outside your main fields of expertise and open new territories without the risks involved with expanding your head count too rapidly.
• Re-enforce Your Brand: You can solidify your mind share as a comprehensive IT service provider by delivering more solutions to more clients using your own brand.
• Add to Your IT Support Portfolio: Progent can provide top-tier support in a broad range of IT disciplines and can be a dependable resource for growing your IT service operations.
• Rapid Escalation: With a large roster of high-level consultants ready to help, Progent can transition rapidly from Tier 1 to Tier 3 services so even the toughest problems can be handled fast.
• Keep Your Customers Happy: Satisfied clients stick. By teaming with Progent, you can continue making your customers successful without ever requiring clients to seek help outside the fold.
• Remote Technical Support Professionals: For two decades, Progent has delivered online network support from Call Center support to high-level consulting. Effective remote service cuts costs and produces quick solutions.
• Major Industry Certifications: Progent's IT experts hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's security and compliance experts hold top certifications including ISSAP, CISA, and GIAC. Find out more details about Progent's industry certifications.

Progent's Areas of Expertise for Salem, Oregon Organizations
Progent's nationwide team of certified consultants can provide Salem, Oregon companies a wide range of remote technical guidance and troubleshooting services. Practice areas covered under Progent's reseller program for IT service organizations include:

Find Out More About Progent's Consulting Support for IT Service Firms in Salem, Oregon
To learn more information about Progent's reseller program for IT service firms in Salem, Oregon, call 1-800-993-9400 or see Contact Progent.