Rockville Consulting for IT Service Providers

Progent's Consulting Expertise, Help Desk, and Ticketing for Network Service Firms in Rockville
Progent's consulting support for network service organizations in Rockville Maryland enables your company to offer your customers Progent's consulting expertise and Help Desk Call Center support under your company's own branding as a seamless augmentation of your regular IT support group. This can help you add to your client base, fill out your service catalog, create happy clients, and improve your profits.

Progent's team of network infrastructure engineers, desktop support specialists, network administrators, and cybersecurity professionals have acted as transparent supplements to the IT staffs of some of the world's biggest IT service businesses. Progent's range of technical knowledge allows you to broaden the scope of your IT service practice, and Progent's transparency helps you strengthen and preserve your company's brand.

Progent is a network consulting firm with 20 years of background delivering online consulting services to small and middle-size companies. Progent is a Microsoft Partner and has one of the largest teams of Cisco-certified CCIE network infrastructure experts of any independent IT support firm in the world. Progent has delivered remote IT assistance and advanced consulting to customers in every state in the U.S. (Refer to recommendations from Progent's clients.)

Reselling Progent's Support Services Under Your Own Brand
Progent's consulting program for IT service organizations offers seamless resale to your clients of professional IT services. Progent invoices you directly and works under your instructions to provide your customers consulting and support services under your branding. In addition, Progent has an affordable Extended Hours Support Program for customers who need 24x7 technical support.

Help Desk Call Center and Ticketing Services for Network Service Organizations
Ticketing is the heart of an effective IT Call Center. But full-featured ticketing platforms are not only costly to acquire and staff, but challenging to set up and manage. Small or niche IT service companies rarely have the required resources. Progent's Service Desk and ticketing solution offers IT service organizations a practical way to keep their custom branding while providing their customers world-class desktop support services backed by a best-of-breed ticketing platform and supplemented by rapid escalation to subject matter experts.

Key Features of Progent's Help Desk and Ticketing Solution for Network Service Providers
Progent's Help Desk and ticketing solution for IT service firms takes advantage of Progent's investments in advanced ticketing technology, an online desktop services staff, and a network of geographically distributed subject matter experts. You can utilize Progent's ticketing platform exclusively or Progent can set up data interchange with your current ticketing platform. The features available with Progent's Help Desk and ticketing program allow you to increase your support volume, the range of technologies your company can handle, the number of geographies you can service, and your hours of availability.

Key features of Progent's Help Desk and ticketing program for IT support firms include:

• Progent's online desktop service group provides Level 1 end user help with 1-hour service level agreement (SLA) to begin work during standard work hours.
• Normal support times are from 5am to 7pm Pacific Standard Time, five days per week.
• Extended hours support is offered at additional cost.
• Optional onsite service in larger metro areas is available throughout the US at additional cost.
• You have full control of your clients and billing.
• Your clients enter requests through your own branded web portal, an 800 number, or by directing an email to your designated mailbox.
• Every client request automatically becomes an open request in the ticket system.
• Tickets can be tracked and modified online until resolution.
• Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.

Progent's Consulting for Network Service Organizations
Progent's consulting for network service firms allows your support team to become a single point of contact for virtually all technical guidance and troubleshooting your customers may require. You can grow your staff and core in-house competencies steadily without having to turn down new business owing to a lack of expertise or a shortage of bandwidth.

Key aspects of Progent's Reseller Program for IT Service Providers include:

• Transparent Service Delivery: Progent works as a transparent extension of your internal IT service team, responding to your direction, and invoices you instead of your customer.
• By-the-Minute Billing: Progent bills by the minute to reign in expenses.
• Detailed Service Reporting: Progent uses an advanced documentation platform to ensure that all services delivered are fully documented. This makes it easy for your IT support organization to shift account assignments to internal personnel once you have sufficient people and appropriate skill sets.

• Safely Expand Your IT Support Business: You can quickly and affordably accept additional opportunities outside your main areas of excellence and serve additional territories without exposure to the risks associated with expanding your full-time staff too rapidly.
• Strengthen Your Brand: You can solidify your positioning as a full-spectrum network support firm by offering more solutions to more customers under your own brand.
• Add to Your Services Portfolio: Progent offers top-tier support in a wide array of IT disciplines and can be a dependable resource for growing your IT service business.
• Fast Escalation: Thanks to a sizable team of top-level technology experts available, Progent can transition quickly from Tier 1 to Tier 3 support so even the most challenging problems get resolved fast.
• Keep Your Clients Satisfied: Happy clients keep coming back. By joining with Progent, you can continue delivering solutions without ever forcing clients to seek expertise outside the fold.
• Remote Technical Support Experts: For two decades, Progent has delivered remote network support from Help Desk services to advanced consulting. Efficient remote support cuts costs and produces quick solutions.
• Advanced Certifications: Progent's engineers hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading vendors. Progent's cybersecurity consultants hold top certifications including ISSAP, CISA, and GIAC. Find out more details about Progent's certifications.

Progent's Areas of Expertise for Rockville, Maryland Organizations
Progent's seasoned roster of certified consultants can deliver Rockville, Maryland organizations a broad range of remote consulting and troubleshooting expertise. Areas of expertise offered under Progent's reseller program for IT service firms include:

Find Out More About Progent's Reseller Program for Network Service Firms in Rockville, Maryland
To learn more details about Progent's consulting program for IT service organizations in Rockville, Maryland, call 1-800-993-9400 or refer to Contact Progent.