Philadelphia Consultants for Computer Support Firms

Progent's Consulting, Help Desk, and Ticketing Support for IT Service Firms in Philadelphia
Progent's consulting support for IT service firms in Philadelphia Pennsylvania enables you to provide your customers Progent's consulting expertise and Help Desk Call Center support under your company's own branding as a transparent augmentation of your regular network services group. These services can help you add to your revenue, fill out your service catalog, satisfy your customers, and increase your profits.

Progent's nationwide team of network infrastructure experts, desktop integration and troubleshooting specialists, network admins, and cybersecurity professionals have acted as transparent supplements to the support groups of some of the country's biggest IT service firms. Progent's range of expertise allows you to add to the capabilities of your IT support practice, and Progent's transparency lets you promote and preserve your company's brand.

Progent is a network support firm with two decades of background delivering remote expertise to small and mid-size businesses. Progent is a Microsoft Partner and has one of the biggest groups of Cisco CCIE network infrastructure engineers of any private IT support firm in the world. Progent has provided remote technical support and advanced consulting to clients in every state in the U.S. (Check out testimonials from Progent's clients.)

Reselling Progent's Services With Your Branding
Progent's consulting program for network service organizations features transparent resale to your customers of world-class IT services. Progent invoices your firm exclusively and works under your direction to deliver your customers consulting and support services under your branding. Also, Progent offers an affordable Extended Hours Support Service for clients who require 24x7 support.

Help Desk and Ticketing Services for Network Service Providers
Ticketing is the enabling technology behind a successful IT Call Center. But full-featured ticketing platforms are not only costly to license and staff, but also a hassle to set up and manage. Small or niche IT support firms rarely have the required resources. Progent's Help Desk and ticketing solution offers IT service firms an economical way to keep their own branding while providing their customers responsive desktop support backed by an advanced ticketing platform and reinforced by fast escalation to subject matter experts.

Key Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Organizations
Progent's Help Desk and ticketing program for IT service organizations leverages Progent's investments in advanced ticketing software, an online desktop services team, and a group of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing system exclusively or Progent can establish communications with your existing ticketing system. The standard and optional features available with Progent's Help Desk and ticketing services enable your IT service firm to increase your physical and virtual support volume, the diversity of technical issues your company can take on, the number of geographies you can service, and your hours of availability.

Important features of Progent's Service Desk and ticketing solution for IT service companies include:

• Progent's online desktop support group delivers Level 1 end user assistance with 1-hour service level agreement to commence work during normal business hours.
• Normal support times are 5am to 7pm PST, five days a week.
• Extended support is offered at additional cost.
• Optional on-premises support in major metro areas is available across the country at additional cost.
• You retain full control of your clients and invoicing.
• Your customers submit requests by means of your branded web portal, an 800 number, or by sending a message to your assigned mailbox.
• Each end user request automatically becomes an open request in the ticket system.
• Service tickets can be monitored and updated remotely until they are closed.
• Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.

Progent's Consulting for Network Service Providers
Progent's consulting for IT service organizations allows your support team to become a sole point of contact for virtually all technical guidance and troubleshooting your clients may need. You can build your team and strategic in-house competencies at your own pace without being forced to decline new business owing to a lack of expertise or a shortage of personnel.

Important features of Progent's Reseller Program for IT Service Firms include:

• Transparent Service Delivery: Progent works as a transparent supplement to your in-house IT service group, responding to your coordination, and bills you rather than your client.
• Granular Billing: Progent charges on a per-minute basis to reign in costs.
• Extensive Documentation: Progent uses an enterprise-class documentation platform to make sure all services delivered are thoroughly documented. This allows you to transfer service assignments to in-house personnel once you have sufficient staff and relevant skill sets.

• Safely Expand Your Service Practice: You can easily and safely accept more jobs beyond your core fields of excellence and open additional territories without the risks associated with expanding your full-time staff too quickly.
• Strengthen Your Name: You can solidify your mind share as a full-spectrum network support provider by offering more solutions to more customers using your own brand.
• Flesh Out Your IT Support Portfolio: Progent can provide top-tier support in a broad range of technologies and can be a reliable reservoir of skills for growing your IT support business.
• Fast Escalation: Thanks to a large team of high-level IT experts available, Progent can escalate quickly from Tier 1 to Tier 3 services so even the most challenging issues can be handled promptly.
• Keep Your Clients Happy: Happy customers are loyal. By joining with Progent, you can continue making your customers successful without ever forcing clients to seek expertise from your competitors.
• Remote Technical Support Professionals: For two decades, Progent has delivered online IT support from Help Desk services to advanced consulting. Efficient online support saves money and produces quick results.
• Advanced Industry Certifications: Progent's engineers have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other technology leaders. Progent's cybersecurity experts have earned top certifications including CISSP, CISA, and GIAC. Learn more about Progent's technology certifications.

Progent's Areas of Expertise for Philadelphia, Pennsylvania Companies
Progent's nationwide team of certified engineers can deliver Philadelphia, Pennsylvania companies a broad array of remote technical guidance and troubleshooting services. Practice areas covered under Progent's consulting program for network service providers include:

Find Out More Details About Progent's Consulting Support for Network Service Providers in Philadelphia, Pennsylvania
To learn additional details about Progent's reseller program for IT service firms in Philadelphia, Pennsylvania, call 1-800-993-9400 or visit Contact Progent.