Milwaukee Consulting Expertise for Computer Support Companies

Progent's Consulting Expertise, Help Desk, and Ticketing for IT Service Providers in Milwaukee
Progent's consulting services for network service firms in Milwaukee Wisconsin allows your company to provide your clients Progent's consulting expertise and Help Desk support using your brand as a seamless extension of your in-house network services team. This can put you on the fast track to add to your client base, flesh out your service portfolio, satisfy your customers, and increase your profits.

Progent's nationwide team of network experts, PC support technicians, network administrators, and cybersecurity consultants have worked as seamless adjuncts to the IT groups of some of the country's biggest IT service firms. Progent's breadth and depth of technical knowledge enables you to add to the scope of your IT support business, and Progent's close integration with your support team lets you strengthen and preserve your branding.

Progent is a network support company with 20 years of experience providing remote consulting services to small and mid-size businesses. Progent is a Microsoft Partner and has one of the biggest groups of Cisco-certified CCIE network infrastructure engineers of any independent IT support company in the world. Progent has provided online IT assistance and consulting to customers in every state in the country. (See recommendations from Progent's customers.)

Using Progent's Services Under Your Own Brand
Progent's consulting program for IT service firms offers transparent resale to your clients of world-class IT services. Progent invoices your firm directly and works under your instructions to deliver your customers consulting and support services under your brand. In addition, Progent has a low-cost Extended Hours Support Program for customers who require access to 24x7 technical support.

Help Desk Call Center and Ticketing Services for Network Service Firms
Ticketing systems are fundamental to an efficient service desk. But enterprise-grade ticketing systems are not only costly to license and staff, but also challenging to configure and manage. Smaller IT service companies rarely have the necessary financial or human resources. Progent's Service Desk and ticketing solution offers IT support organizations a practical way to keep their own branding while delivering their clients world-class desktop support built around an advanced ticketing platform and supplemented by fast escalation to top-tier experts.

Features of Progent's Help Desk and Ticketing Program for Network Service Providers
Progent's Service Desk and ticketing program for IT service firms leverages Progent's sizable investments in advanced ticketing technology, a remote desktop services team, and a group of geographically distributed subject matter experts. You can use Progent's ticketing system exclusively or Progent can establish communications with your existing ticketing system. The features offered with Progent's Call Center and ticketing solution allow your IT service firm to increase your support volume, the diversity of technical issues your company can handle, the number of geographies you can serve, and your overall availability.

Key features of Progent's Help Desk and ticketing program for IT support firms include:

• Progent's remote desktop service staff delivers Level 1 end user help with 1-hour SLA to begin work during standard work hours.
• Standard service hours are from 5am to 7pm Pacific Standard Time (PST), five days a week.
• Extended hours support is offered at additional cost.
• Optional onsite support in major metros is available across the country at additional cost.
• You keep full control of your clients and invoicing.
• Your clients enter incident reports via your custom branded Internet portal, an 800 phone number, or by directing an email to your specified email address.
• Every customer request automatically becomes an open request in the ticket system.
• Tickets can be tracked and updated online until they are closed.
• Optional transfer of Level 2 and Level 3 issues to Progent's or to your subject matter experts.

Progent's Consulting Expertise for IT Service Providers
Progent's consulting for network service organizations allows your support team to become a single source for practically all IT expertise your customers may require. You can build your team and core IT skills steadily without having to turn down new business owing to a gap in expertise or the absence of bandwidth.

Key features of Progent's Reseller Program for Network Service Providers include:

• Transparent Support: Progent works as a seamless extension of your internal IT service team, responding to your management, and invoices you instead of your customer.
• Granular Billing: Progent bills by the minute to reign in costs.
• Extensive Documentation: Progent uses an advanced documentation platform to make sure all IT services delivered are thoroughly described. This makes it easy for your IT support organization to shift account responsibilities to in-house personnel when you have sufficient people and appropriate technical skills.

• Safely Grow Your IT Support Business: You can easily and efficiently accept additional opportunities outside your main fields of expertise and serve additional geographies without exposure to the risks involved with expanding your head count too rapidly.
• Re-enforce Your Brand: You can improve your positioning as a comprehensive IT support provider by delivering more services to more customers under your own company name.
• Flesh Out Your IT Support Portfolio: Progent can provide world-class support in a wide array of technologies and can be a reliable resource for expanding your IT service business.
• Fast Problem Escalation: Thanks to a sizable roster of high-level consultants available, Progent can transition quickly from Tier 1 to Tier 3 support so even the most challenging problems get resolved fast.
• Make Your Clients Satisfied: Happy customers keep coming back. By teaming with Progent, you can keep delivering solutions without ever forcing clients to seek help from your competitors.
• Online Support Professionals: For 20 years, Progent has provided remote network support ranging from Help Desk support to high-level consulting. Effective online support cuts costs while delivering fast solutions.
• Major Industry Certifications: Progent's IT experts hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading vendors. Progent's security and compliance consultants hold advanced certifications including CISSP-ISSAP, CISA, and GIAC. Find out more details about Progent's industry certifications.

Progent's Practice Areas for Milwaukee, Wisconsin Companies
Progent's veteran team of certified consultants and technical experts can provide Milwaukee, Wisconsin companies a broad range of remote technical guidance and debugging services. Areas of expertise covered under Progent's consulting program for IT service firms include:

Learn More About Progent's Reseller Program for IT Service Firms in Milwaukee, Wisconsin
To learn additional details about Progent's reseller program for IT service firms in Milwaukee, Wisconsin, call 1-800-993-9400 or see Contact Progent.