Midtown Manhattan Consulting Services for Computer Support Firms

Progent's Consulting, Help Desk, and Ticketing Support for Network Service Firms in Midtown Manhattan
Progent's consulting support for IT service firms in Midtown Manhattan New York allows your company to provide your clients Progent's consulting and Help Desk Call Center support with your own branding as a transparent supplement to your in-house IT support group. This can help you grow your revenue, fill out your service catalog, satisfy your customers, and increase your bottom line.

Progent's team of network infrastructure experts, desktop support specialists, IT administrators, and cybersecurity professionals have worked as seamless extensions to the IT staffs of some of the world's biggest IT support businesses. Progent's range of technical knowledge enables you to add to the scope of your IT service practice, and Progent's close integration with your support team helps you strengthen and protect your branding.

Progent is an IT support company with 20 years of experience delivering online consulting services to small and middle-size organizations. Progent is a Microsoft Certified Partner and maintains one of the biggest groups of Cisco CCIE network infrastructure experts of any private computer services firm in the world. Progent has delivered remote IT assistance and advanced consulting to customers in every state in the U.S. (See testimonials from Progent's clients.)

Using Progent's Support Services Under Your Own Brand
Progent's reseller program for IT service organizations offers transparent resale to your clients of world-class IT services. Progent bills you directly and works under your instructions to deliver your clients support services under your branding. Also, Progent has an affordable Extended Hours Support Service for customers who require 24x7 support.

Help Desk and Ticketing for Network Service Organizations
Ticketing systems are the enabling technology behind an effective service desk. But enterprise-grade ticketing systems are not only costly to license and staff, but also challenging to set up and maintain. Small or niche IT service organizations rarely have the necessary resources. Progent's Call Center and ticketing solution gives IT service firms an economical way to retain their company branding while delivering their clients responsive desktop support backed by a best-of-breed ticketing system and reinforced by rapid escalation to top-tier experts.

Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Organizations
Progent's Service Desk and ticketing solution for IT support companies takes advantage of Progent's sizable investments in advanced ticketing technology, an online desktop services staff, and a group of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing system exclusively or Progent can establish data interchange with your current ticketing system. The standard and optional features offered with Progent's Help Desk and ticketing program enable your IT service firm to expand your physical and virtual support workload, the range of technical issues your business can take on, the number of geographies you can service, and your overall availability.

Important features of Progent's Service Desk and ticketing program for IT support firms include:

• Progent's remote desktop service group delivers Level 1 end user support with 1-hour service level agreement (SLA) to begin work during normal work hours.
• Normal support times are from 5am to 7pm Pacific Standard Time, five days per week.
• Extended hours support is offered at additional cost.
• Optional onsite support in major metro areas is available throughout the US at additional cost.
• You have full control of your clients and invoicing.
• Your customers enter service requests using your custom branded Internet portal, an 800 number, or by directing a request to your specified mailbox.
• Every client request automatically becomes an open request in the ticket system.
• Tickets can be monitored and updated remotely while they are active.
• Optional transfer of Level 2 and Level 3 problems to Progent's or to your SMEs.

Progent's Consulting Expertise for IT Service Firms
Progent's consulting for IT service providers allows you to become a single point of contact for virtually all technical expertise your clients may need. You can grow your staff and strategic in-house competencies at your own pace without being forced to decline new business due to a lack of in-house expertise or a shortage of personnel.

Key features of Progent's Reseller Program for Network Service Providers include:

• Transparent Service Delivery: Progent acts as a transparent supplement to your internal support group, responding to your direction, and bills your firm instead of your client.
• By-the-Minute Billing: Progent bills by the minute to minimize expenses.
• Extensive Documentation: Progent utilizes an enterprise-class reporting system to ensure that all IT services delivered are thoroughly described. This allows support group to shift service assignments to in-house personnel once you have sufficient staff and relevant technical skills.

• Safely Expand Your Service Business: You can easily and affordably accept additional jobs beyond your main areas of excellence and serve new geographies without exposure to the risks involved with expanding your full-time staff too rapidly.
• Strengthen Your Brand: You can improve your positioning as a comprehensive IT service firm by delivering more solutions to more clients under your own brand.
• Add to Your IT Support Portfolio: Progent offers top-tier expertise in a broad array of IT disciplines and can be a dependable resource for growing your IT service operations.
• Rapid Escalation: With a large roster of top-level IT experts ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the most challenging problems can be handled promptly.
• Make Your Customers Satisfied: Happy customers stick. By joining with Progent, you can keep making your customers successful without ever requiring clients to seek help outside the fold.
• Remote Support Professionals: For two decades, Progent has provided online IT support from Help Desk services to high-level consulting. Efficient online service cuts costs and produces fast solutions.
• Major Industry Certifications: Progent's engineers hold top certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's cybersecurity consultants have earned top certifications including ISSAP, CISM, and GIAC. Find out more details about Progent's industry certifications.

Progent's Areas of Expertise for Midtown Manhattan, New York Businesses
Progent's seasoned roster of certified consultants can deliver Midtown Manhattan, New York companies a wide array of online consulting and troubleshooting services. Areas of expertise covered under Progent's reseller program for network service firms include:

Find Out More About Progent's Reseller Program for IT Service Providers in Midtown Manhattan, New York
For more details about Progent's consulting program for network service firms in Midtown Manhattan, New York, call 1-800-993-9400 or refer to Contact Progent.