Irving Specialists for Network Support Firms

Progent's Consulting Expertise, Help Desk, and Ticketing for IT Service Firms in Irving
Progent's consulting support for IT service organizations in Irving Texas allows you to provide your customers Progent's consulting expertise and Help Desk support with your company's own branding as a transparent supplement to your regular IT services group. This can put you on the fast track to grow your revenue, expand your service catalog, create happy customers, and improve your profits.

Progent's team of network infrastructure experts, desktop support technicians, network administrators, and cybersecurity consultants have worked as seamless adjuncts to the support staffs of some of the country's biggest IT service firms. Progent's breadth and depth of technical knowledge enables you to add to the capabilities of your IT service business, and Progent's transparency helps you elevate and preserve your branding.

Progent is a network consulting company with 20 years of experience providing online consulting services to small and middle-size organizations. Progent is a Microsoft Certified Partner and has one of the largest teams of Cisco-certified CCIE network infrastructure engineers of any private IT support company in the world. Progent has delivered remote IT assistance and advanced consulting to clients in every state in the U.S. (Refer to testimonials from Progent's clients.)

Using Progent's Services Under Your Own Brand
Progent's reseller program for network service firms features seamless resale to your clients of world-class services. Progent bills your firm exclusively and works under your instructions to provide your customers support services under your branding. In addition, Progent offers an affordable Off-hours Support Service for clients who require access to 24x7 support.

Help Desk Call Center and Ticketing for Network Service Organizations
Ticketing is the enabling technology behind a successful IT Call Center. But modern ticketing platforms are not only expensive to acquire and staff, but a hassle to configure and manage. Small or niche IT support providers seldom have the required resources. Progent's Help Desk and ticketing program gives IT service firms an economical way to keep their own branding while delivering their customers world-class desktop support built around an advanced ticketing platform and reinforced by fast escalation to subject matter experts.

Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Providers
Progent's Call Center and ticketing program for IT support organizations leverages Progent's sizable investments in highly scalable ticketing software, an online desktop services staff, and a group of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing system as a secure tenant or Progent can establish data interchange with your current ticketing system. The standard and optional features offered with Progent's Help Desk and ticketing program allow you to increase your support volume, the diversity of technologies your business can take on, the number of locations you can service, and your hours of availability.

Key features of Progent's Call Center and ticketing program for IT service companies include:

• Progent's remote desktop support team provides Level 1 end user support with 1-hour SLA to commence work during normal work hours.
• Normal service times are from 5am to 7pm Pacific Standard Time, five days a week.
• Extended support is available at extra cost.
• Optional on-premises support in major metros is available throughout the country at additional cost.
• You retain full control of your customers and invoicing.
• Your clients enter incident reports via your custom branded web portal, a toll-free number, or by sending a request to your assigned email address.
• Each end user request automatically becomes an open request in the ticket system.
• Service tickets can be monitored and modified online until they are closed.
• Optional escalation of Level 2 and Level 3 issues to Progent's or to your SMEs.

Progent's Consulting for IT Service Firms
Progent's consulting expertise for network service firms allows your support team to become a single source for practically all technical guidance and troubleshooting your clients may require. You can build your staff and core IT skills at your own pace without being forced to say no to opportunities due to a lack of expertise or the absence of personnel.

Important aspects of Progent's Reseller Program for Network Service Firms include:

• Transparent Support: Progent acts as a seamless supplement to your in-house IT service team, responding to your management, and bills you instead of your customer.
• By-the-Minute Billing: Progent charges by the minute to reign in expenses.
• Detailed Service Reporting: Progent utilizes an enterprise-class service documentation system to make sure all IT services performed are thoroughly documented. This allows support group to shift account assignments to in-house personnel once you have sufficient people and relevant technical skills.

• Safely Grow Your Service Practice: You can easily and affordably take on more opportunities beyond your core areas of excellence and open additional geographies without assuming the risks associated with expanding your full-time staff too quickly.
• Strengthen Your Name: You can improve your mind share as a full-spectrum IT support provider by offering more services to more customers under your own brand.
• Add to Your IT Support Catalog: Progent can provide top-tier support in a wide array of IT disciplines and can act as a reliable resource for growing your IT service business.
• Fast Escalation: Thanks to a sizable roster of senior IT experts available, Progent can escalate rapidly from Tier 1 to Tier 3 services so even the most challenging issues get resolved fast.
• Keep Your Customers Satisfied: Happy clients are loyal. By joining with Progent, you can continue making your customers successful without ever requiring clients to look for expertise from other support firms.
• Remote Technical Support Experts: For 20 years, Progent has provided remote IT support ranging from Call Center support to high-level consulting. Efficient online support saves money and produces fast solutions.
• Top Certifications: Progent's IT experts hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading vendors. Progent's security and compliance consultants hold top certifications including CISSP-ISSAP, CISA, and GIAC. Learn more details about Progent's certifications.

Progent's Areas of Expertise for Irving, Texas Companies
Progent's nationwide team of certified consultants and technical experts can provide Irving, Texas companies a wide array of online technical guidance and debugging expertise. Practice areas offered under Progent's consulting program for IT service organizations include:

Learn More About Progent's Reseller Support for Network Service Providers in Irving, Texas
For additional details about Progent's reseller support for network service organizations in Irving, Texas, call 1-800-993-9400 or visit Contact Progent.