Fort Collins Consulting Experts for IT Support Firms

Progent's Consulting Expertise, Help Desk, and Ticketing for Network Service Providers in Fort Collins
Progent's consulting support for IT service organizations in Fort Collins Colorado allows you to offer your customers Progent's consulting expertise and Help Desk Call Center support with your company's own branding as a transparent augmentation of your in-house IT support team. These services can help you add to your client base, flesh out your service portfolio, create happy customers, and increase your profits.

Progent's nationwide roster of network experts, desktop support specialists, IT administrators, and cybersecurity professionals have acted as seamless adjuncts to the support staffs of some of the country's biggest IT service firms. Progent's range of expertise allows you to add to the scope of your IT service practice, and Progent's close integration with your support team helps you elevate and preserve your company's brand.

Progent is an IT support firm with 20 years of experience delivering remote consulting services to small and middle-size companies. Progent is a Microsoft Partner and maintains one of the largest groups of Cisco-certified CCIE network engineers of any independent computer support company in the world. Progent has delivered remote technical support and consulting to clients in every state in the U.S. (Refer to testimonials from Progent's customers.)

Reselling Progent's Support Services Under Your Own Brand
Progent's consulting program for IT service organizations features seamless resale to your customers of professional IT services. Progent invoices you exclusively and works under your instructions to deliver your clients support services under your brand. In addition, Progent offers an affordable Extended Hours Support Service for clients who require 24x7 technical support.

Help Desk Call Center and Ticketing Services for Network Service Firms
Ticketing systems are the heart of an efficient Help Desk. But enterprise-grade ticketing platforms are not just costly to acquire and staff, but also challenging to configure and maintain. Small or niche IT service organizations do not have the required budget or personnel. Progent's Service Desk and ticketing solution offers IT service organizations an affordable way to retain their own branding while delivering their clients world-class desktop support services built around a best-of-breed ticketing system and supplemented by fast escalation to high-level experts.

Key Features of Progent's Help Desk and Ticketing Solution for IT Service Providers
Progent's Service Desk and ticketing program for IT support organizations leverages Progent's investments in advanced ticketing software, an online desktop support team, and a network of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing system exclusively or Progent can establish communications with your existing ticketing system. The features offered with Progent's Call Center and ticketing solution enable you to expand your physical and virtual support volume, the range of technologies your business can take on, the number of locations you can service, and your hours of availability.

Important features of Progent's Service Desk and ticketing solution for IT support companies include:

• Progent's remote desktop support staff delivers Level 1 end user assistance with 1-hour service level agreement to begin work during normal business hours.
• Standard support times are 5am to 7pm Pacific Standard Time, five days a week.
• Extended hours support is offered at additional cost.
• Optional onsite support in larger metro areas is available throughout the country at extra cost.
• You keep full control of your customers and billing.
• Your clients enter service requests by means of your branded web portal, an 800 number, or by sending a request to your designated mailbox.
• Every end user request automatically becomes an open request in the ticket system.
• Service tickets can be tracked and updated online until resolution.
• Optional transfer of Level 2 and Level 3 issues to Progent's or to your subject matter experts.

Progent's Consulting for Network Service Providers
Progent's consulting expertise for network service providers allows your support team to act as a single source for virtually all technical expertise your clients may require. You can grow your staff and strategic in-house competencies at your own pace without having to say no to new business due to a gap in in-house expertise or a shortage of personnel.

Key features of Progent's Reseller Program for IT Service Providers include:

• Transparent Service Delivery: Progent works as a transparent extension of your internal support team, under your direction, and bills your firm rather than your customer.
• Granular Billing: Progent charges by the minute to minimize costs.
• Extensive Service Reporting: Progent uses an advanced service reporting platform to ensure that all IT services delivered are fully documented. This enables your IT support organization to transfer service responsibilities to internal consultants once you have sufficient people and relevant skill sets.

• Safely Grow Your Service Practice: You can easily and efficiently take on additional jobs beyond your main fields of expertise and open new geographies without the risks involved with increasing your full-time staff too rapidly.
• Re-enforce Your Brand: You can improve your positioning as a full-spectrum network service provider by offering more solutions to more clients under your own brand.
• Add to Your IT Support Portfolio: Progent offers world-class expertise in a broad array of IT disciplines and can act as a reliable resource for expanding your IT support business.
• Rapid Escalation: With a large roster of top-level consultants ready to help, Progent can transition rapidly from Tier 1 to Tier 3 support so even the toughest issues can be handled promptly.
• Make Your Clients Satisfied: Satisfied customers stick. By teaming with Progent, you can keep delivering solutions without ever requiring clients to look for help from other support firms.
• Online Support Experts: For 20 years, Progent has delivered online network support from Help Desk services to advanced consulting. Efficient remote service cuts costs and produces quick solutions.
• Advanced Industry Certifications: Progent's IT experts have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading vendors. Progent's cybersecurity consultants have earned top certifications including ISSAP, CISM, and GIAC. Learn more details about Progent's technology certifications.

Progent's Areas of Expertise for Fort Collins, Colorado Companies
Progent's veteran roster of certified consultants and technical experts can deliver Fort Collins, Colorado businesses a broad array of online consulting and debugging services. Areas of expertise offered under Progent's reseller program for IT service organizations include:

Find Out More Details About Progent's Reseller Program for IT Service Providers in Fort Collins, Colorado
For additional information about Progent's reseller program for IT service firms in Fort Collins, Colorado, call 1-800-993-9400 or see Contact Progent.