Brooklyn Consulting Support for Network Support Companies

Progent's Consulting Expertise, Help Desk, and Ticketing Support for IT Service Organizations in Brooklyn
Progent's consulting support for IT service firms in Brooklyn New York allows your company to provide your clients Progent's consulting expertise and Help Desk support with your brand as a transparent supplement to your in-house IT services team. This can help you add to your revenue, close gaps in your service portfolio, satisfy your customers, and increase your profits.

Progent's roster of network infrastructure engineers, PC integration and troubleshooting specialists, IT admins, and data security professionals have acted as transparent adjuncts to the support groups of some of the world's biggest IT support firms. Progent's breadth and depth of expertise allows you to widen the capabilities of your IT support practice, and Progent's close integration with your support team lets you promote and protect your company's brand.

Progent is an IT consulting firm with 20 years of experience delivering online consulting services to small and mid-size organizations. Progent is a Microsoft Certified Partner and has one of the largest teams of Cisco CCIE network engineers of any independent computer support firm in the world. Progent has provided online IT assistance and consulting to customers in every state in the country. (Refer to recommendations from Progent's customers.)

Providing Progent's Services Under Your Own Brand
Progent's consulting program for IT service organizations offers seamless resale to your customers of professional services. Progent bills your firm directly and performs under your direction to provide your customers support services under your branding. In addition, Progent offers an affordable Off-hours Support Service for clients who require 24x7 support.

Help Desk and Ticketing Services for IT Service Firms
Ticketing is the heart of a successful Help Desk. But full-featured ticketing platforms are not just costly to acquire and staff, but also challenging to set up and maintain. Small or niche IT service providers seldom have the required financial or human resources. Progent's Service Desk and ticketing solution offers IT service organizations a practical way to keep their own branding while providing their clients responsive desktop support backed by a best-of-breed ticketing system and supplemented by rapid escalation to high-level experts.

Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Providers
Progent's Service Desk and ticketing solution for IT service firms leverages Progent's sizable investments in advanced ticketing technology, an online desktop services staff, and a network of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing system as a secure tenant or Progent can establish data interchange with your current ticketing platform. The features offered with Progent's Help Desk and ticketing program allow you to expand your support workload, the range of technologies your company can take on, the number of geographies you can serve, and your overall availability.

Important features of Progent's Help Desk and ticketing program for IT support companies include:

• Progent's remote desktop service team provides Level 1 end user support with 1-hour SLA to begin work during standard work hours.
• Normal service hours are 5am to 7pm Pacific Standard Time (PST), five days a week.
• Extended support is available at extra cost.
• Optional onsite support in major metros is offered throughout the country at extra cost.
• You retain complete control of your clients and invoicing.
• Your clients submit service requests through your custom branded Internet portal, a toll-free number, or by sending an email to your designated email address.
• Every customer request automatically becomes an open request in the ticket system.
• Tickets can be monitored and updated remotely until they are closed.
• Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.

Progent's Consulting for IT Service Firms
Progent's consulting expertise for network service providers allows your support team to become a sole point of contact for virtually all technical guidance and troubleshooting your clients may require. You can grow your staff and core IT skills at your own pace without having to say no to new business due to a lack of in-house expertise or the absence of personnel.

Important aspects of Progent's Reseller Program for Network Service Providers include:

• Transparent Support: Progent acts as a transparent extension of your internal support group, under your direction, and invoices you instead of your client.
• Granular Billing: Progent bills by the minute to reign in costs.
• Detailed Reporting: Progent utilizes an enterprise-class documentation platform to ensure that all IT services delivered are fully documented. This enables your IT support organization to shift account responsibilities to in-house consultants when you have enough people and relevant technical skills.

• Safely Grow Your Service Business: You can easily and efficiently accept additional opportunities beyond your main fields of expertise and open new geographies without assuming the risks associated with increasing your head count too rapidly.
• Strengthen Your Name: You can solidify your positioning as a full-spectrum IT service firm by delivering more services to more clients using your own brand.
• Add to Your IT Support Portfolio: Progent can provide world-class support in a wide range of IT disciplines and can act as a dependable resource for growing your IT service operations.
• Fast Problem Escalation: With a large roster of top-level technology experts ready to help, Progent can escalate quickly from Tier 1 to Tier 3 support so even the toughest issues get resolved promptly.
• Keep Your Customers Happy: Happy clients keep coming back. By joining with Progent, you can continue making your customers successful without ever forcing clients to seek expertise from your competitors.
• Online Technical Support Professionals: For 20 years, Progent has provided remote network support from Call Center support to advanced consulting. Effective online service cuts costs while delivering fast solutions.
• Advanced Certifications: Progent's IT experts have earned top certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's cybersecurity experts hold advanced certifications including CISSP-ISSAP, CISM, and CRISC. Find out more about Progent's certifications.

Progent's Areas of Expertise for Brooklyn, New York Companies
Progent's seasoned roster of certified consultants can deliver Brooklyn, New York organizations a wide array of remote technical guidance and debugging expertise. Areas of expertise offered under Progent's consulting program for network service providers include:

Learn More About Progent's Consulting Program for IT Service Providers in Brooklyn, New York
To learn additional details about Progent's reseller program for network service organizations in Brooklyn, New York, call 1-800-993-9400 or refer to Contact Progent.