Petaluma Consulting Support for IT Support Firms

Progent's Consulting, Help Desk Call Center, and Ticketing for Network Service Providers in Petaluma
Progent's consulting support for IT service firms in Petaluma California enables your company to provide your customers Progent's consulting and Help Desk support under your company's brand as a transparent augmentation of your regular IT support team. This can ease the way for you to grow your revenue, close gaps in your service catalog, create happy clients, and improve your bottom line.

Progent's team of network infrastructure experts, desktop support technicians, IT admins, and data security consultants have acted as transparent adjuncts to the IT staffs of some of the world's biggest IT support businesses. Progent's range of technical knowledge allows you to broaden the capabilities of your IT support practice, and Progent's transparency lets you strengthen and preserve your branding.

Progent is a network support company with 20 years of experience providing online expertise to small and middle-size organizations. Progent is a Microsoft Partner and has one of the biggest groups of Cisco CCIE network infrastructure engineers of any private IT services firm in the world. Progent has delivered online technical support and consulting to customers in every state in the country. (Check out testimonials from Progent's customers.)

Reselling Progent's Support Services With Your Branding
Progent's reseller program for network service organizations features seamless resale to your clients of world-class IT services. Progent invoices your firm exclusively and performs under your direction to provide your customers support services under your branding. Also, Progent has a low-cost Off-hours Support Service for clients who require 24x7 support.

Help Desk and Ticketing Services for Network Service Providers
Ticketing is fundamental to an effective service desk. But modern ticketing platforms are not just costly to license and staff, but challenging to configure and maintain. Small or niche IT service providers rarely have the necessary resources. Progent's Service Desk and ticketing solution offers IT service firms an economical way to keep their own branding while providing their customers responsive desktop support services backed by a best-of-breed ticketing platform and supplemented by fast escalation to subject matter experts.

Features of Progent's Help Desk and Ticketing Program for Network Service Providers
Progent's Service Desk and ticketing solution for IT service organizations leverages Progent's investments in advanced ticketing technology, an online desktop services team, and a group of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing platform exclusively or Progent can establish data interchange with your existing ticketing platform. The standard and optional features available with Progent's Service Desk and ticketing services enable your IT service firm to increase your support volume, the diversity of technologies your company can take on, the number of locations you can serve, and your hours of availability.

Important features of Progent's Call Center and ticketing solution for IT service companies include:

• Progent's online desktop service staff delivers Level 1 end user help with 1-hour service level agreement (SLA) to commence work during standard business hours.
• Standard support times are 5am to 7pm PST, five days per week.
• Extended support is available at additional cost.
• Optional on-premises support in larger metro areas is offered throughout the US at additional cost.
• You have complete control of your customers and billing.
• Your clients submit requests by means of your custom branded Internet portal, an 800 number, or by directing an email to your assigned email address.
• Every client request automatically becomes an open request in the ticket system.
• Service tickets can be monitored and updated remotely while they are active.
• Optional escalation of Level 2 and Level 3 problems to Progent's or to your SMEs.

Progent's Consulting Expertise for Network Service Firms
Progent's consulting for IT service firms allows you to act as a sole point of contact for virtually all IT expertise your clients may require. You can grow your staff and core IT skills steadily without having to turn down new business due to a lack of in-house expertise or a shortage of bandwidth.

Important features of Progent's Reseller Program for Network Service Firms include:

• Transparent Support: Progent acts as a seamless supplement to your in-house support team, under your coordination, and bills your firm instead of your client.
• By-the-Minute Billing: Progent bills by the minute to minimize costs.
• Detailed Documentation: Progent uses an enterprise-class service documentation platform to ensure that all services delivered are thoroughly described. This enables you to shift account assignments to internal consultants once you have enough people and appropriate skill sets.

• Safely Expand Your IT Support Practice: You can quickly and affordably take on additional jobs outside your main fields of excellence and open additional geographies without exposure to the risks associated with increasing your full-time staff too quickly.
• Re-enforce Your Name: You can improve your mind share as a full-spectrum IT service firm by offering more services to more clients using your own brand.
• Flesh Out Your IT Support Portfolio: Progent offers world-class expertise in a broad array of IT disciplines and can be a dependable resource for expanding your IT support operations.
• Fast Escalation: With a sizable roster of high-level IT experts ready to help, Progent can transition rapidly from Tier 1 to Tier 3 services so even the toughest issues get resolved fast.
• Keep Your Customers Happy: Satisfied clients stick. By joining with Progent, you can continue delivering solutions without ever forcing clients to seek expertise from your competitors.
• Remote Technical Support Professionals: For two decades, Progent has delivered online IT support from Help Desk services to high-level consulting. Effective remote support cuts costs while delivering fast results.
• Top Certifications: Progent's engineers hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's security and compliance experts have earned advanced certifications including ISSAP, CISA, and CRISC. Find out more details about Progent's certifications.

Progent's Practice Areas for Petaluma, California Organizations
Progent's veteran team of certified consultants and technical experts offers Petaluma, California companies a broad range of online technical guidance and troubleshooting expertise. Areas of expertise covered under Progent's consulting program for IT service organizations include:

Learn More About Progent's Consulting Program for IT Service Organizations in Petaluma, California
For additional details about Progent's reseller support for network service organizations in Petaluma, California, call 1-800-993-9400 or visit Contact Progent.