Fort Wayne Consulting Support for Computer Support Firms

Progent's Consulting, Help Desk Call Center, and Ticketing Support for Network Service Firms in Fort Wayne
Progent's consulting services for IT service firms in Fort Wayne Indiana allows you to provide your customers Progent's consulting and Help Desk Call Center support using your brand as a transparent extension of your regular network services group. This can ease the way for you to grow your revenue, expand your service catalog, create happy customers, and improve your profits.

Progent's roster of network experts, desktop integration and troubleshooting specialists, network administrators, and data security professionals have worked as transparent supplements to the support groups of some of the country's largest IT support firms. Progent's breadth and depth of technical knowledge enables you to add to the capabilities of your IT service business, and Progent's close integration with your support team helps you strengthen and preserve your branding.

Progent is an IT consulting firm with 20 years of background delivering remote expertise to small and mid-size businesses. Progent is a Microsoft Certified Partner and has one of the largest teams of Cisco CCIE network experts of any private IT services firm in the world. Progent has provided online IT assistance and consulting to clients in every state in the country. (See testimonials from Progent's customers.)

Using Progent's Services With Your Own Brand
Progent's consulting program for network service providers offers transparent resale to your customers of world-class IT services. Progent bills your firm directly and works under your instructions to provide your customers consulting and support services under your branding. Also, Progent offers an affordable Off-hours Support Service for clients who require 24x7 technical support.

Help Desk and Ticketing for Network Service Firms
Ticketing systems are the enabling technology behind an efficient service desk. But modern ticketing platforms are not only costly to license and staff, but also challenging to set up and manage. Smaller IT service companies seldom have the necessary resources. Progent's Call Center and ticketing solution gives IT service organizations an economical way to retain their own branding while providing their clients world-class desktop support built around a best-of-breed ticketing system and reinforced by rapid escalation to top-tier experts.

Key Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Providers
Progent's Call Center and ticketing solution for IT support organizations takes advantage of Progent's investments in advanced ticketing software, an online desktop services staff, and a group of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing system as a secure tenant or Progent can establish data interchange with your current ticketing system. The features available with Progent's Help Desk and ticketing program allow your IT service firm to increase your physical and virtual support volume, the diversity of technical issues your business can take on, the number of geographies you can serve, and your hours of availability.

Key features of Progent's Call Center and ticketing solution for IT service companies include:

• Progent's remote desktop service staff provides Level 1 end user support with 1-hour SLA to commence work during normal work hours.
• Normal support hours are 5am to 7pm Pacific Standard Time (PST), five days per week.
• Extended hours support is available at additional cost.
• Optional onsite support in major metros is available across the country at additional cost.
• You retain complete control of your clients and billing.
• Your clients submit service requests through your custom branded web portal, an 800 number, or by sending a message to your dedicated mailbox.
• Each end user request automatically becomes an open request in the ticket system.
• Service tickets can be tracked and updated remotely until they are closed.
• Optional transfer of Level 2 and Level 3 problems to Progent's or to your SMEs.

Progent's Consulting Expertise for Network Service Firms
Progent's consulting for network service providers allows your support team to act as a single source for virtually all IT guidance and troubleshooting your clients may require. You can grow your team and strategic in-house competencies at your own pace without being forced to turn down new business owing to a lack of expertise or a shortage of personnel.

Key features of Progent's Reseller Program for IT Service Providers include:

• Transparent Service Delivery: Progent works as a seamless supplement to your internal support team, responding to your direction, and bills your firm rather than your client.
• Granular Billing: Progent charges by the minute to reign in expenses.
• Extensive Service Documentation: Progent utilizes an advanced documentation system to make sure all IT services delivered are thoroughly described. This makes it easy for you to transfer account responsibilities to in-house personnel once you have sufficient staff and relevant skill sets.

• Safely Grow Your Service Practice: You can quickly and safely accept additional jobs outside your core areas of excellence and open new territories without exposure to the risks involved with expanding your full-time staff too quickly.
• Strengthen Your Brand: You can improve your positioning as a full-spectrum IT service firm by offering more solutions to more clients using your own company name.
• Add to Your IT Support Portfolio: Progent can provide world-class expertise in a broad array of IT disciplines and can act as a dependable reservoir of skills for expanding your IT service business.
• Fast Escalation: Thanks to a large team of high-level consultants ready to help, Progent can escalate quickly from Tier 1 to Tier 3 support so even the most challenging problems get resolved promptly.
• Make Your Clients Happy: Satisfied customers keep coming back. By teaming with Progent, you can continue making your customers successful without ever forcing clients to seek expertise from your competitors.
• Online Technical Support Professionals: For 20 years, Progent has delivered online network support from Help Desk services to advanced consulting. Efficient online support cuts costs while delivering quick solutions.
• Major Certifications: Progent's engineers hold top certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity consultants hold top certifications including CISSP, CISA, and CRISC. Find out more details about Progent's industry certifications.

Progent's Areas of Expertise for Fort Wayne, Indiana Businesses
Progent's veteran roster of certified engineers can provide Fort Wayne, Indiana organizations a broad array of remote technical guidance and troubleshooting services. Practice areas covered under Progent's consulting program for IT service providers include:

Learn More About Progent's Reseller Support for Network Service Organizations in Fort Wayne, Indiana
For additional information about Progent's reseller program for IT service firms in Fort Wayne, Indiana, call 1-800-993-9400 or see Contact Progent.