Dayton Consulting Expertise for Network Support Companies

Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for Network Service Firms in Dayton
Progent's consulting support for IT service firms in Dayton Ohio enables your company to offer your customers Progent's consulting and Help Desk support with your brand as a transparent supplement to your regular network support team. This can ease the way for you to grow your client base, expand your service portfolio, satisfy your customers, and improve your bottom line.

Progent's roster of network infrastructure engineers, PC integration and troubleshooting technicians, IT admins, and data security professionals have worked as seamless adjuncts to the IT staffs of some of the country's largest IT service firms. Progent's breadth and depth of expertise allows you to add to the scope of your IT support practice, and Progent's transparency lets you promote and protect your branding.

Progent is a network consulting company with 20 years of background delivering online consulting services to small and middle-size companies. Progent is a Microsoft Partner and maintains one of the largest teams of Cisco-certified CCIE network infrastructure engineers of any private computer support firm in the world. Progent has delivered remote technical assistance and consulting to clients in every state in the country. (Check out testimonials from Progent's customers.)

Reselling Progent's Services With Your Own Brand
Progent's reseller program for network service firms features transparent resale to your customers of world-class services. Progent bills your firm directly and performs under your instructions to provide your customers consulting and support services under your branding. Also, Progent offers an affordable Extended Hours Support Program for clients who require 24x7 technical support.

Help Desk Call Center and Ticketing Services for IT Service Organizations
Ticketing systems are fundamental to an effective service desk. But full-featured ticketing systems are not only costly to license and staff, but a hassle to set up and manage. Small or niche IT support organizations seldom have the required resources. Progent's Help Desk and ticketing program offers IT support organizations an economical way to retain their company branding while delivering their customers responsive desktop support built around an advanced ticketing system and supplemented by rapid escalation to subject matter experts.

Key Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Providers
Progent's Service Desk and ticketing program for IT support organizations leverages Progent's investments in highly scalable ticketing software, a remote desktop support team, and a network of geographically distributed subject matter experts. You can utilize Progent's ticketing platform exclusively or Progent can set up communications with your existing ticketing platform. The standard and optional features offered with Progent's Call Center and ticketing services enable you to expand your physical and virtual support workload, the range of technologies your business can handle, the number of locations you can service, and your overall availability.

Key features of Progent's Service Desk and ticketing program for IT service firms include:

• Progent's remote desktop support staff delivers Level 1 end user support with 1-hour service level agreement to begin work during normal business hours.
• Standard support hours are from 5am to 7pm Pacific Standard Time, five days a week.
• Extended hours support is offered at additional cost.
• Optional on-premises support in larger metros is offered throughout the country at extra cost.
• You have complete control of your clients and billing.
• Your clients submit incident reports using your own branded Internet portal, an 800 phone number, or by sending a message to your specified email address.
• Every client request automatically becomes an open request in the ticket system.
• Service tickets can be tracked and modified online until resolution.
• Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.

Progent's Consulting Expertise for Network Service Firms
Progent's consulting expertise for network service organizations allows your support team to become a single point of contact for practically all IT expertise your customers may require. You can build your staff and strategic in-house competencies at your own pace without having to turn down new business due to a gap in in-house expertise or the absence of bandwidth.

Key features of Progent's Reseller Program for IT Service Providers include:

• Transparent Service Delivery: Progent works as a transparent extension of your internal support group, under your coordination, and invoices you rather than your client.
• Granular Billing: Progent bills on a per-minute basis to reign in costs.
• Detailed Documentation: Progent utilizes an advanced documentation platform to make sure all services delivered are thoroughly described. This allows your IT support organization to shift account responsibilities to internal personnel once you have enough people and relevant skill sets.

• Safely Grow Your Service Practice: You can easily and efficiently take on additional opportunities beyond your main fields of excellence and serve additional geographies without exposure to the risks associated with increasing your head count too rapidly.
• Strengthen Your Name: You can improve your mind share as a full-spectrum IT support firm by offering more services to more clients using your own brand.
• Add to Your IT Support Portfolio: Progent can provide world-class support in a broad range of IT disciplines and can be a dependable reservoir of skills for expanding your IT support business.
• Fast Escalation: With a sizable roster of top-level consultants ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 services so even the toughest issues get resolved fast.
• Make Your Customers Satisfied: Satisfied clients stick. By teaming with Progent, you can continue delivering solutions without ever forcing clients to seek expertise outside the fold.
• Online Technical Support Experts: For 20 years, Progent has provided remote network support from Call Center support to high-level consulting. Efficient remote support saves money and produces fast solutions.
• Advanced Certifications: Progent's IT experts hold advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading technology companies. Progent's security and compliance consultants have earned advanced certifications including ISSAP, CISA, and CRISC. Find out more about Progent's industry certifications.

Progent's Areas of Expertise for Dayton, Ohio Companies
Progent's veteran team of certified engineers can provide Dayton, Ohio businesses a wide range of online consulting and debugging expertise. Areas of expertise offered under Progent's consulting program for network service providers include:

Learn More About Progent's Consulting Program for Network Service Organizations in Dayton, Ohio
To learn additional details about Progent's reseller support for network service firms in Dayton, Ohio, call 1-800-993-9400 or refer to Contact Progent.