Wilmington Consulting Experts for Network Support Companies

Progent's Consulting, Help Desk, and Ticketing for Network Service Providers in Wilmington
Progent's consulting services for IT service firms in Wilmington Delaware allows you to offer your clients Progent's consulting and Help Desk Call Center support with your own branding as a transparent augmentation of your in-house network services group. This can ease the way for you to grow your client base, fill out your service offerings, create happy customers, and increase your profits.

Progent's roster of network infrastructure experts, desktop support specialists, network admins, and cybersecurity consultants have worked as transparent supplements to the IT groups of some of the world's largest IT service businesses. Progent's breadth and depth of technical knowledge allows you to add to the scope of your IT support practice, and Progent's close integration with your support team helps you promote and preserve your company's brand.

Progent is an IT support company with two decades of background providing remote consulting services to small and mid-size businesses. Progent is a Microsoft Certified Partner and has one of the largest groups of Cisco CCIE network infrastructure experts of any independent IT services firm in the world. Progent has provided remote IT support and consulting to customers in every state in the country. (Check out testimonials from Progent's customers.)

Reselling Progent's Services Under Your Branding
Progent's consulting program for IT service providers features seamless resale to your clients of professional services. Progent bills your firm directly and works under your direction to provide your customers consulting and support services under your branding. Also, Progent has a low-cost Extended Hours Support Service for customers who require access to 24x7 support.

Help Desk Call Center and Ticketing for Network Service Providers
Ticketing systems are the heart of an effective service desk. But modern ticketing systems are not only costly to license and staff, but challenging to set up and maintain. Smaller IT service organizations do not have the required financial or human resources. Progent's Call Center and ticketing solution gives IT support organizations an affordable way to keep their company branding while delivering their clients world-class desktop support services built around a best-of-breed ticketing system and supplemented by fast escalation to subject matter experts.

Features of Progent's Help Desk and Ticketing Program for IT Service Organizations
Progent's Call Center and ticketing solution for IT service organizations leverages Progent's investments in highly scalable ticketing technology, a remote desktop support team, and a group of geographically distributed subject matter experts. You can use Progent's ticketing platform exclusively or Progent can establish communications with your existing ticketing platform. The standard and optional features available with Progent's Help Desk and ticketing solution enable you to increase your support workload, the range of technical issues your business can take on, the number of locations you can service, and your hours of availability.

Important features of Progent's Call Center and ticketing solution for IT support firms include:

• Progent's online desktop service group delivers Level 1 end user help with 1-hour service level agreement (SLA) to commence work during normal business hours.
• Normal support times are 5am to 7pm Pacific Standard Time, five days a week.
• Extended hours support is offered at additional cost.
• Optional on-premises support in major metro areas is available across the US at additional cost.
• You keep complete control of your clients and billing.
• Your customers enter requests via your custom branded Internet portal, an 800 number, or by sending an email to your specified email address.
• Each customer request automatically becomes an open request in the ticket system.
• Tickets can be monitored and modified remotely until they are closed.
• Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.

Progent's Consulting for IT Service Organizations
Progent's consulting expertise for IT service providers allows you to become a sole source for practically all technical guidance and troubleshooting your clients may require. You can build your team and core IT skills at your own pace without being forced to say no to new business owing to a gap in in-house expertise or a shortage of personnel.

Important features of Progent's Reseller Program for Network Service Firms include:

• Transparent Service Delivery: Progent acts as a transparent supplement to your in-house IT service team, under your direction, and bills you rather than your customer.
• By-the-Minute Billing: Progent charges by the minute to reign in expenses.
• Extensive Reporting: Progent uses an enterprise-class service documentation platform to make sure all services delivered are thoroughly documented. This makes it easy for your IT support organization to shift account assignments to internal consultants when you have sufficient staff and relevant technical skills.

• Safely Grow Your Service Practice: You can quickly and affordably take on more jobs outside your main fields of expertise and open new territories without assuming the risks involved with expanding your full-time staff too quickly.
• Re-enforce Your Name: You can solidify your positioning as a comprehensive network support firm by offering more services to more customers using your own brand.
• Add to Your Services Catalog: Progent can provide world-class expertise in a broad range of technologies and can act as a dependable resource for growing your IT service operations.
• Fast Escalation: With a large team of top-level technology experts available, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the toughest issues can be handled fast.
• Keep Your Clients Happy: Happy clients keep coming back. By joining with Progent, you can keep making your customers successful without ever forcing clients to look for help outside the fold.
• Online Technical Support Professionals: For 20 years, Progent has provided remote network support from Call Center services to high-level consulting. Efficient online support saves money while delivering fast solutions.
• Advanced Industry Certifications: Progent's IT experts have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading technology companies. Progent's cybersecurity experts hold advanced certifications including ISSAP, CISA, and CRISC. Find out more details about Progent's industry certifications.

Progent's Areas of Expertise for Wilmington, Delaware Companies
Progent's seasoned team of certified consultants and technical experts can deliver Wilmington, Delaware companies a broad range of online consulting and troubleshooting expertise. Practice areas covered under Progent's consulting program for network service organizations include:

Learn More About Progent's Reseller Support for IT Service Firms in Wilmington, Delaware
To learn additional details about Progent's reseller program for IT service organizations in Wilmington, Delaware, call 1-800-993-9400 or refer to Contact Progent.