Springfield Consulting Services for Computer Support Organizations

Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for Network Service Firms in Springfield
Progent's consulting services for IT service firms in Springfield Illinois enables you to offer your clients Progent's consulting expertise and Help Desk Call Center support with your own branding as a seamless augmentation of your regular network support group. These services can ease the way for you to add to your client base, fill out your service portfolio, satisfy your customers, and increase your bottom line.

Progent's team of network infrastructure engineers, desktop integration and troubleshooting technicians, network admins, and cybersecurity professionals have worked as transparent extensions to the IT staffs of some of the world's largest IT service businesses. Progent's breadth and depth of technical knowledge allows you to widen the scope of your IT service practice, and Progent's transparency lets you promote and preserve your branding.

Progent is a network consulting company with 20 years of experience providing remote expertise to small and middle-size organizations. Progent is a Microsoft Certified Partner and maintains one of the biggest teams of Cisco CCIE network infrastructure engineers of any private IT services company in the world. Progent has delivered online technical assistance and consulting to clients in every state in the country. (Refer to testimonials from Progent's clients.)

Reselling Progent's Support Services With Your Branding
Progent's reseller program for IT service providers features seamless resale to your clients of professional services. Progent bills your firm directly and works under your direction to deliver your customers consulting and support services under your branding. Also, Progent has a low-cost Off-hours Support Program for clients who need 24x7 technical support.

Help Desk and Ticketing for IT Service Organizations
Ticketing systems are the enabling technology behind a successful IT Call Center. But enterprise-grade ticketing platforms are not only costly to acquire and staff, but also difficult to configure and manage. Smaller IT support companies rarely have the required financial or human resources. Progent's Service Desk and ticketing program gives IT support organizations an affordable way to keep their company branding while providing their clients world-class desktop support built around a best-of-breed ticketing platform and reinforced by fast escalation to top-tier experts.

Key Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Organizations
Progent's Call Center and ticketing solution for IT support organizations takes advantage of Progent's sizable investments in highly scalable ticketing technology, a remote desktop support staff, and a network of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing platform as a secure tenant or Progent can set up data interchange with your existing ticketing platform. The standard and optional features offered with Progent's Service Desk and ticketing services enable your IT service firm to expand your support workload, the range of technical issues your company can handle, the number of locations you can service, and your overall availability.

Key features of Progent's Help Desk and ticketing program for IT service firms include:

• Progent's online desktop support group delivers Level 1 end user help with 1-hour service level agreement to begin work during normal work hours.
• Standard service hours are 5am to 7pm PST, five days per week.
• Extended hours support is offered at extra cost.
• Optional onsite support in larger metros is available across the country at additional cost.
• You have complete control of your customers and billing.
• Your clients enter requests via your own branded web portal, an 800 phone number, or by directing a message to your dedicated mailbox.
• Each end user request automatically becomes an open request in the ticket system.
• Service tickets can be monitored and modified online while they are active.
• Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.

Progent's Consulting for Network Service Firms
Progent's consulting expertise for IT service providers allows your support team to become a single point of contact for practically all technical guidance and troubleshooting your customers may require. You can grow your staff and core IT skills at your own pace without having to turn down opportunities due to a gap in in-house expertise or a shortage of personnel.

Key aspects of Progent's Reseller Program for Network Service Providers include:

• Transparent Support: Progent acts as a transparent supplement to your internal IT service group, under your coordination, and invoices your firm instead of your customer.
• By-the-Minute Billing: Progent bills on a per-minute basis to reign in expenses.
• Extensive Service Documentation: Progent uses an enterprise-class service reporting platform to ensure that all services delivered are fully documented. This makes it easy for you to shift account responsibilities to internal consultants once you have sufficient staff and appropriate technical skills.

• Safely Expand Your IT Support Business: You can easily and affordably accept more opportunities outside your core areas of expertise and serve additional territories without exposure to the risks involved with expanding your head count too quickly.
• Strengthen Your Brand: You can improve your positioning as a comprehensive network service provider by delivering more services to more customers under your own brand.
• Add to Your Services Portfolio: Progent can provide world-class expertise in a broad array of technologies and can act as a dependable resource for growing your IT support operations.
• Rapid Escalation: Thanks to a large team of high-level IT experts ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 services so even the toughest issues get resolved fast.
• Make Your Clients Happy: Happy customers keep coming back. By teaming with Progent, you can keep delivering solutions without ever requiring clients to look for expertise from other support firms.
• Online Support Professionals: For two decades, Progent has delivered online IT support ranging from Help Desk support to advanced consulting. Effective remote support cuts costs and produces quick solutions.
• Major Certifications: Progent's IT experts have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading vendors. Progent's security and compliance consultants hold advanced certifications including ISSAP, CISM, and CRISC. Learn more details about Progent's industry certifications.

Progent's Areas of Expertise for Springfield, Illinois Businesses
Progent's veteran roster of certified engineers can provide Springfield, Illinois businesses a wide range of online technical guidance and debugging expertise. Areas of expertise covered under Progent's reseller program for IT service firms include:

Learn More About Progent's Consulting Program for Network Service Providers in Springfield, Illinois
To learn more information about Progent's reseller program for IT service firms in Springfield, Illinois, call 1-800-993-9400 or visit Contact Progent.