Scottsdale Consultants for Network Support Organizations

Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for Network Service Providers in Scottsdale
Progent's consulting support for IT service organizations in Scottsdale Arizona allows you to offer your customers Progent's consulting expertise and Help Desk Call Center support under your company's brand as a seamless supplement to your regular IT support team. This can ease the way for you to grow your client base, fill out your service offerings, create happy clients, and improve your bottom line.

Progent's roster of network engineers, desktop support specialists, network admins, and cybersecurity consultants have acted as seamless adjuncts to the IT staffs of some of the country's biggest IT support businesses. Progent's breadth and depth of expertise allows you to widen the scope of your IT support business, and Progent's close integration with your support team helps you strengthen and preserve your branding.

Progent is an IT consulting company with 20 years of experience delivering remote consulting services to small and middle-size organizations. Progent is a Microsoft Partner and maintains one of the biggest groups of Cisco-certified CCIE network infrastructure experts of any private IT support firm in the world. Progent has provided online technical assistance and consulting to clients in every state in the U.S. (Refer to testimonials from Progent's clients.)

Providing Progent's Support Services Under Your Branding
Progent's reseller program for network service organizations features seamless resale to your clients of world-class services. Progent bills your firm directly and works under your direction to provide your clients consulting and support services under your brand. Also, Progent has an affordable Off-hours Support Service for customers who require 24x7 support.

Help Desk Call Center and Ticketing Services for Network Service Firms
Ticketing is the heart of a successful Help Desk. But modern ticketing systems are not only expensive to license and staff, but a hassle to configure and maintain. Smaller IT service firms do not have the required resources. Progent's Service Desk and ticketing solution offers IT service firms an affordable way to retain their company branding while providing their customers responsive desktop support built around an advanced ticketing platform and reinforced by rapid escalation to subject matter experts.

Key Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Firms
Progent's Help Desk and ticketing solution for IT service companies leverages Progent's sizable investments in highly scalable ticketing software, a remote desktop services staff, and a network of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing system as a secure tenant or Progent can establish communications with your existing ticketing platform. The features offered with Progent's Service Desk and ticketing solution enable you to increase your support workload, the range of technologies your firm can handle, the number of geographies you can service, and your hours of availability.

Important features of Progent's Service Desk and ticketing solution for IT support companies include:

• Progent's online desktop support staff provides Level 1 end user support with 1-hour SLA to commence work during standard business hours.
• Normal support times are from 5am to 7pm PST, five days a week.
• Extended hours support is offered at additional cost.
• Optional onsite service in larger metro areas is available across the US at extra cost.
• You have full control of your clients and invoicing.
• Your clients submit service requests via your own branded Internet portal, an 800 number, or by directing a request to your designated mailbox.
• Every end user request automatically becomes an open request in the ticket system.
• Tickets can be tracked and modified online until resolution.
• Optional transfer of Level 2 and Level 3 problems to Progent's or to your SMEs.

Progent's Consulting Expertise for Network Service Providers
Progent's consulting expertise for network service organizations allows you to become a sole point of contact for virtually all IT guidance and troubleshooting your customers may need. You can build your team and strategic IT skills at your own pace without having to say no to opportunities due to a gap in expertise or the absence of personnel.

Key features of Progent's Reseller Program for IT Service Firms include:

• Transparent Support: Progent acts as a transparent extension of your internal IT service team, responding to your direction, and bills you instead of your customer.
• Granular Billing: Progent charges on a per-minute basis to reign in costs.
• Detailed Documentation: Progent utilizes an enterprise-class reporting platform to ensure that all services performed are fully described. This enables you to shift service assignments to internal personnel once you have sufficient people and relevant technical skills.

• Safely Grow Your Service Practice: You can quickly and affordably accept more opportunities beyond your core areas of expertise and serve new territories without exposure to the risks involved with expanding your head count too quickly.
• Re-enforce Your Brand: You can solidify your mind share as a full-spectrum network service firm by delivering more services to more customers using your own brand.
• Add to Your IT Support Portfolio: Progent can provide world-class expertise in a wide array of technologies and can be a dependable resource for growing your IT service business.
• Fast Problem Escalation: With a large team of high-level consultants ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the toughest problems get resolved fast.
• Make Your Clients Happy: Happy customers keep coming back. By joining with Progent, you can keep making your customers successful without ever requiring clients to seek help from other support firms.
• Online Support Experts: For two decades, Progent has provided online network support from Help Desk support to high-level consulting. Effective remote support cuts costs while delivering fast solutions.
• Advanced Industry Certifications: Progent's IT experts hold top certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other technology leaders. Progent's cybersecurity consultants hold top certifications including CISSP, CISM, and CRISC. Learn more about Progent's certifications.

Progent's Areas of Expertise for Scottsdale, Arizona Organizations
Progent's nationwide roster of certified engineers can deliver Scottsdale, Arizona companies a wide range of online technical guidance and troubleshooting services. Practice areas covered under Progent's consulting program for IT service organizations include:

Learn More Details About Progent's Reseller Program for IT Service Providers in Scottsdale, Arizona
For more information about Progent's reseller support for network service organizations in Scottsdale, Arizona, call 1-800-993-9400 or see Contact Progent.