San Rafael Consulting Expertise for Computer Support Companies

Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for IT Service Organizations in San Rafael
Progent's consulting services for IT service firms in San Rafael California allows you to offer your clients Progent's consulting expertise and Help Desk support using your own branding as a transparent extension of your in-house network support team. This can help you add to your client base, expand your service offerings, satisfy your clients, and increase your bottom line.

Progent's roster of network infrastructure engineers, PC integration and troubleshooting specialists, network administrators, and data security professionals have worked as transparent expansions to the IT staffs of some of the world's largest IT support firms. Progent's breadth and depth of technical knowledge enables you to add to the capabilities of your IT service practice, and Progent's close integration with your support team lets you elevate and preserve your company's brand.

Progent is an IT consulting company with two decades of background providing remote expertise to small and middle-size organizations. Progent is a Microsoft Certified Partner and maintains one of the largest groups of Cisco-certified CCIE network infrastructure experts of any private computer services company in the world. Progent has provided remote technical assistance and consulting to clients in every state in the country. (Refer to recommendations from Progent's clients.)

Using Progent's Support Services Under Your Branding
Progent's consulting program for network service providers offers transparent resale to your customers of professional IT services. Progent invoices you exclusively and performs under your instructions to deliver your clients support services under your branding. In addition, Progent has an affordable Extended Hours Support Program for clients who require 24x7 support.

Help Desk Call Center and Ticketing for Network Service Organizations
Ticketing is the heart of a successful IT Call Center. But full-featured ticketing platforms are not only costly to acquire and staff, but challenging to configure and maintain. Small or niche IT service firms do not have the necessary financial or human resources. Progent's Call Center and ticketing solution gives IT support organizations an economical way to retain their company branding while providing their customers world-class desktop support built around a best-of-breed ticketing system and supplemented by rapid escalation to top-tier experts.

Key Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Providers
Progent's Service Desk and ticketing program for IT service companies leverages Progent's investments in highly scalable ticketing technology, an online desktop services team, and a network of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing system exclusively or Progent can set up data interchange with your existing ticketing system. The standard and optional features available with Progent's Call Center and ticketing solution allow your IT service firm to expand your support workload, the diversity of technologies your company can take on, the number of geographies you can serve, and your hours of availability.

Key features of Progent's Call Center and ticketing solution for IT service organizations include:

• Progent's online desktop support group delivers Level 1 end user assistance with 1-hour SLA to begin work during normal business hours.
• Normal support hours are from 5am to 7pm Pacific Standard Time (PST), five days per week.
• Extended support is offered at extra cost.
• Optional on-premises support in major metros is offered throughout the country at extra cost.
• You retain complete control of your clients and billing.
• Your customers submit service requests by means of your branded web portal, an 800 number, or by sending an email to your designated email address.
• Each customer request automatically becomes an open request in the ticket system.
• Tickets can be monitored and modified remotely until they are closed.
• Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.

Progent's Consulting for Network Service Organizations
Progent's consulting for IT service organizations allows you to become a sole source for virtually all technical guidance and troubleshooting your customers may need. You can build your staff and core in-house competencies at your own pace without having to say no to opportunities owing to a lack of expertise or a shortage of personnel.

Key features of Progent's Reseller Program for IT Service Providers include:

• Transparent Support: Progent acts as a transparent supplement to your in-house support group, responding to your direction, and invoices you instead of your customer.
• Granular Billing: Progent bills on a per-minute basis to reign in expenses.
• Detailed Documentation: Progent uses an advanced service reporting platform to ensure that all services performed are thoroughly documented. This enables your IT support organization to transfer service responsibilities to in-house personnel when you have enough people and appropriate skill sets.

• Safely Expand Your IT Support Practice: You can quickly and affordably accept more jobs outside your core areas of expertise and serve additional geographies without assuming the risks associated with expanding your full-time staff too rapidly.
• Re-enforce Your Name: You can solidify your positioning as a comprehensive network service provider by delivering more solutions to more customers under your own company name.
• Add to Your IT Support Catalog: Progent can provide top-tier support in a wide range of technologies and can be a reliable resource for growing your IT support operations.
• Fast Escalation: With a sizable roster of senior IT experts available, Progent can transition rapidly from Tier 1 to Tier 3 services so even the most challenging issues get resolved promptly.
• Keep Your Clients Happy: Satisfied customers are loyal. By joining with Progent, you can continue making your customers successful without ever forcing clients to look for expertise from other support firms.
• Remote Technical Support Professionals: For two decades, Progent has provided online IT support from Call Center services to advanced consulting. Effective online support cuts costs and produces fast results.
• Major Certifications: Progent's IT experts hold top certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading technology companies. Progent's security and compliance consultants hold top certifications including CISSP, CISA, and CRISC. Learn more about Progent's industry certifications.

Progent's Practice Areas for San Rafael, California Organizations
Progent's veteran team of certified consultants and technical experts can provide San Rafael, California companies a broad array of remote consulting and debugging expertise. Practice areas covered under Progent's consulting program for network service providers include:

Learn More Details About Progent's Consulting Program for IT Service Firms in San Rafael, California
To learn additional information about Progent's reseller program for network service firms in San Rafael, California, call 1-800-993-9400 or refer to Contact Progent.