Roseville Consulting Expertise for Network Support Organizations

Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for Network Service Organizations in Roseville
Progent's consulting services for network service firms in Roseville California enables your company to offer your customers Progent's consulting and Help Desk Call Center support with your company's own branding as a transparent extension of your regular IT services group. This can help you grow your client base, close gaps in your service catalog, create happy customers, and increase your profits.

Progent's nationwide team of network infrastructure experts, PC integration and troubleshooting specialists, network admins, and cybersecurity professionals have acted as seamless supplements to the support groups of some of the country's biggest IT support firms. Progent's breadth and depth of expertise enables you to broaden the scope of your IT support business, and Progent's transparency helps you elevate and preserve your company's brand.

Progent is a network consulting company with 20 years of background providing remote consulting services to small and middle-size businesses. Progent is a Microsoft Partner and has one of the biggest teams of Cisco-certified CCIE network engineers of any independent computer support company in the world. Progent has delivered remote IT assistance and advanced consulting to clients in every state in the U.S. (See recommendations from Progent's customers.)

Providing Progent's Support Services With Your Own Brand
Progent's consulting program for IT service firms offers transparent resale to your clients of world-class IT services. Progent bills you exclusively and works under your direction to deliver your customers consulting and support services under your brand. Also, Progent has an affordable Off-hours Support Program for clients who require access to 24x7 support.

Help Desk Call Center and Ticketing for IT Service Firms
Ticketing is fundamental to an efficient IT Call Center. But full-featured ticketing systems are not only expensive to acquire and staff, but also challenging to set up and manage. Smaller IT service providers do not have the required resources. Progent's Call Center and ticketing program offers IT service firms a practical way to retain their own branding while providing their customers world-class desktop support services backed by a best-of-breed ticketing platform and reinforced by fast escalation to top-tier experts.

Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Organizations
Progent's Help Desk and ticketing solution for IT support companies leverages Progent's sizable investments in advanced ticketing software, a remote desktop services team, and a network of geographically distributed subject matter experts. You can use Progent's ticketing platform as a secure tenant or Progent can establish communications with your existing ticketing system. The features available with Progent's Help Desk and ticketing program enable your IT service firm to increase your physical and virtual support volume, the range of technologies your business can handle, the number of locations you can service, and your overall availability.

Important features of Progent's Call Center and ticketing solution for IT support organizations include:

• Progent's remote desktop service staff delivers Level 1 end user support with 1-hour service level agreement to begin work during standard work hours.
• Standard support times are from 5am to 7pm Pacific Standard Time (PST), five days per week.
• Extended support is offered at additional cost.
• Optional onsite service in larger metros is offered throughout the US at extra cost.
• You have complete control of your clients and invoicing.
• Your clients enter service requests through your branded web portal, a toll-free number, or by directing a request to your specified email address.
• Each customer request automatically becomes an open request in the ticket system.
• Service tickets can be monitored and modified online until resolution.
• Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.

Progent's Consulting for IT Service Providers
Progent's consulting for network service providers allows you to become a sole point of contact for practically all IT expertise your clients may require. You can build your staff and strategic in-house competencies at your own pace without having to decline opportunities owing to a gap in in-house expertise or the absence of bandwidth.

Key aspects of Progent's Reseller Program for IT Service Providers include:

• Transparent Service Delivery: Progent works as a seamless extension of your in-house IT service team, responding to your direction, and bills your firm instead of your client.
• Granular Billing: Progent charges on a per-minute basis to minimize costs.
• Detailed Reporting: Progent uses an advanced documentation platform to make sure all IT services performed are fully documented. This allows support group to shift account assignments to in-house personnel when you have sufficient staff and appropriate skill sets.

• Safely Grow Your Service Business: You can easily and efficiently accept additional jobs beyond your core areas of expertise and serve new territories without exposure to the risks associated with increasing your head count too quickly.
• Re-enforce Your Brand: You can improve your positioning as a full-spectrum network service provider by delivering more services to more customers under your own company name.
• Add to Your IT Support Catalog: Progent can provide world-class expertise in a broad range of technologies and can act as a reliable reservoir of skills for expanding your IT support business.
• Rapid Problem Escalation: Thanks to a large team of senior technology experts ready to help, Progent can transition quickly from Tier 1 to Tier 3 support so even the toughest issues get resolved fast.
• Make Your Customers Satisfied: Satisfied clients are loyal. By joining with Progent, you can keep delivering solutions without ever forcing clients to seek help outside the fold.
• Online Support Professionals: For 20 years, Progent has provided online network support ranging from Call Center services to high-level consulting. Effective online service cuts costs while delivering quick results.
• Top Industry Certifications: Progent's engineers hold top certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading vendors. Progent's security and compliance consultants hold top certifications including CISSP-ISSAP, CISA, and CRISC. Learn more about Progent's industry certifications.

Progent's Practice Areas for Roseville, California Companies
Progent's seasoned roster of certified consultants and technical experts can provide Roseville, California organizations a wide range of remote consulting and debugging expertise. Areas of expertise covered under Progent's reseller program for network service organizations include:

Learn More Details About Progent's Consulting Program for IT Service Organizations in Roseville, California
To learn additional details about Progent's consulting program for IT service organizations in Roseville, California, call 1-800-993-9400 or visit Contact Progent.