Minnetonka Consultants for IT Support Companies

Progent's Consulting, Help Desk Call Center, and Ticketing for Network Service Firms in Minnetonka
Progent's consulting services for IT service firms in Minnetonka Minnesota enables you to offer your customers Progent's consulting and Help Desk Call Center support using your brand as a transparent supplement to your regular IT support team. These services can put you on the fast track to grow your client base, flesh out your service catalog, satisfy your clients, and improve your bottom line.

Progent's roster of network engineers, desktop support specialists, IT admins, and data security professionals have acted as seamless adjuncts to the support groups of some of the country's largest IT service businesses. Progent's range of technical knowledge enables you to broaden the capabilities of your IT support practice, and Progent's close integration with your support team lets you elevate and preserve your branding.

Progent is a network support company with 20 years of background delivering remote consulting services to small and mid-size companies. Progent is a Microsoft Partner and maintains one of the biggest teams of Cisco CCIE network infrastructure engineers of any independent IT support firm in the world. Progent has provided online technical support and advanced consulting to customers in every state in the country. (Refer to testimonials from Progent's customers.)

Reselling Progent's Services With Your Branding
Progent's consulting program for IT service providers offers seamless resale to your clients of world-class services. Progent invoices you directly and performs under your direction to deliver your customers consulting and support services under your brand. In addition, Progent has an affordable Off-hours Support Service for customers who need access to 24x7 support.

Help Desk and Ticketing for Network Service Organizations
Ticketing systems are the heart of a successful IT Call Center. But modern ticketing platforms are not just costly to license and staff, but a hassle to configure and manage. Small or niche IT support organizations rarely have the necessary financial or human resources. Progent's Help Desk and ticketing program offers IT service firms an affordable way to retain their own branding while delivering their customers responsive desktop support services backed by an advanced ticketing platform and supplemented by rapid escalation to subject matter experts.

Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Providers
Progent's Help Desk and ticketing solution for IT support firms leverages Progent's investments in advanced ticketing technology, a remote desktop services staff, and a group of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing platform as a secure tenant or Progent can establish communications with your existing ticketing system. The features available with Progent's Service Desk and ticketing solution enable your IT service firm to increase your physical and virtual support volume, the range of technical issues your business can handle, the number of locations you can service, and your hours of availability.

Important features of Progent's Service Desk and ticketing solution for IT support organizations include:

• Progent's online desktop support team delivers Level 1 end user support with 1-hour service level agreement (SLA) to begin work during normal business hours.
• Normal service hours are 5am to 7pm Pacific Standard Time, five days a week.
• Extended hours support is available at extra cost.
• Optional on-premises service in major metros is available throughout the US at additional cost.
• You keep full control of your clients and invoicing.
• Your clients enter incident reports via your custom branded Internet portal, an 800 number, or by sending a request to your assigned email address.
• Each customer request automatically becomes an open request in the ticket system.
• Tickets can be monitored and modified online until resolution.
• Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.

Progent's Consulting for Network Service Firms
Progent's consulting for IT service providers allows you to act as a single point of contact for virtually all IT expertise your customers may need. You can grow your staff and strategic IT skills at your own pace without being forced to say no to opportunities owing to a gap in in-house expertise or a shortage of personnel.

Key aspects of Progent's Reseller Program for IT Service Providers include:

• Transparent Support: Progent acts as a transparent extension of your internal IT service group, responding to your direction, and invoices you rather than your customer.
• By-the-Minute Billing: Progent charges on a per-minute basis to reign in costs.
• Detailed Service Documentation: Progent uses an advanced documentation platform to ensure that all IT services delivered are thoroughly described. This makes it easy for you to transfer account responsibilities to internal personnel when you have enough people and appropriate technical skills.

• Safely Expand Your IT Support Business: You can easily and affordably accept additional opportunities outside your core fields of excellence and serve additional territories without exposure to the risks associated with expanding your full-time staff too quickly.
• Strengthen Your Brand: You can improve your positioning as a full-spectrum network service firm by delivering more solutions to more customers under your own brand.
• Flesh Out Your IT Support Catalog: Progent can provide world-class expertise in a wide range of technologies and can be a dependable reservoir of skills for growing your IT service operations.
• Fast Escalation: With a large roster of top-level technology experts ready to help, Progent can transition quickly from Tier 1 to Tier 3 services so even the most challenging problems get resolved promptly.
• Keep Your Customers Happy: Happy customers are loyal. By joining with Progent, you can continue making your customers successful without ever requiring clients to look for expertise from other support firms.
• Remote Support Experts: For 20 years, Progent has provided remote network support from Help Desk services to advanced consulting. Effective remote service saves money and produces quick solutions.
• Major Certifications: Progent's IT experts have earned top certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other technology leaders. Progent's security and compliance consultants hold advanced certifications including CISSP, CISM, and GIAC. Learn more about Progent's technology certifications.

Progent's Practice Areas for Minnetonka, Minnesota Businesses
Progent's nationwide roster of certified engineers can provide Minnetonka, Minnesota businesses a wide array of remote consulting and debugging services. Areas of expertise covered under Progent's reseller program for IT service organizations include:

Learn More About Progent's Reseller Support for IT Service Firms in Minnetonka, Minnesota
For more details about Progent's reseller support for network service firms in Minnetonka, Minnesota, call 1-800-993-9400 or visit Contact Progent.