Lincoln Consulting Services for Network Service Organizations

Progent's Consulting, Help Desk Call Center, and Ticketing for Network Service Providers in Lincoln
Progent's consulting services for network service organizations in Lincoln Nebraska allows you to offer your clients Progent's consulting and Help Desk support with your company's own branding as a transparent supplement to your regular network support group. This can ease the way for you to grow your revenue, flesh out your service portfolio, create happy clients, and improve your profits.

Progent's team of network engineers, PC support technicians, IT admins, and cybersecurity professionals have worked as transparent supplements to the IT groups of some of the country's biggest IT service businesses. Progent's breadth and depth of technical knowledge enables you to add to the capabilities of your IT support business, and Progent's close integration with your support team lets you strengthen and preserve your company's brand.

Progent is a network support company with two decades of background providing remote expertise to small and mid-size organizations. Progent is a Microsoft Certified Partner and maintains one of the biggest groups of Cisco-certified CCIE network engineers of any private computer services firm in the world. Progent has provided online IT assistance and consulting to customers in every state in the country. (See testimonials from Progent's customers.)

Reselling Progent's Services With Your Branding
Progent's reseller program for IT service organizations features seamless resale to your clients of world-class services. Progent bills you exclusively and performs under your instructions to provide your clients support services under your brand. In addition, Progent offers a low-cost Off-hours Support Service for clients who require 24x7 support.

Help Desk Call Center and Ticketing Services for Network Service Providers
Ticketing systems are the enabling technology behind an effective service desk. But modern ticketing platforms are not just expensive to license and staff, but also challenging to set up and maintain. Smaller IT service companies seldom have the required budget or personnel. Progent's Service Desk and ticketing solution offers IT service organizations an affordable way to retain their own branding while providing their customers world-class desktop support built around an advanced ticketing platform and supplemented by rapid escalation to high-level experts.

Key Features of Progent's Help Desk and Ticketing Program for IT Service Firms
Progent's Help Desk and ticketing solution for IT support companies takes advantage of Progent's investments in advanced ticketing software, a remote desktop services team, and a network of geographically distributed subject matter experts. You can use Progent's ticketing platform as a secure tenant or Progent can set up data interchange with your existing ticketing system. The standard and optional features offered with Progent's Help Desk and ticketing program enable you to expand your physical and virtual support volume, the range of technical issues your firm can handle, the number of locations you can service, and your overall availability.

Key features of Progent's Help Desk and ticketing program for IT service firms include:

• Progent's remote desktop support group provides Level 1 end user help with 1-hour SLA to commence work during normal work hours.
• Standard service hours are 5am to 7pm PST, five days per week.
• Extended support is offered at additional cost.
• Optional on-premises service in larger metros is offered across the country at extra cost.
• You keep full control of your customers and billing.
• Your clients enter service requests using your own branded Internet portal, an 800 phone number, or by sending a message to your assigned email address.
• Every end user request automatically becomes an open request in the ticket system.
• Service tickets can be monitored and updated remotely while they are active.
• Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.

Progent's Consulting for IT Service Organizations
Progent's consulting for network service providers allows your support team to become a sole source for virtually all technical guidance and troubleshooting your clients may require. You can build your team and core in-house competencies at your own pace without being forced to decline opportunities due to a gap in expertise or the absence of personnel.

Important aspects of Progent's Reseller Program for IT Service Providers include:

• Transparent Service Delivery: Progent acts as a seamless extension of your in-house support group, responding to your direction, and invoices your firm rather than your customer.
• Granular Billing: Progent charges by the minute to reign in expenses.
• Detailed Service Reporting: Progent uses an advanced documentation system to make sure all services performed are thoroughly documented. This enables you to transfer service assignments to in-house consultants when you have enough staff and relevant skill sets.

• Safely Grow Your Service Practice: You can easily and efficiently take on more opportunities outside your main fields of excellence and open new geographies without assuming the risks associated with expanding your head count too rapidly.
• Re-enforce Your Brand: You can solidify your mind share as a comprehensive IT service firm by delivering more services to more customers using your own brand.
• Flesh Out Your IT Support Portfolio: Progent offers world-class support in a broad array of IT disciplines and can act as a dependable reservoir of skills for expanding your IT support business.
• Fast Escalation: Thanks to a large team of top-level technology experts available, Progent can transition quickly from Tier 1 to Tier 3 services so even the toughest issues get resolved promptly.
• Keep Your Customers Happy: Happy clients keep coming back. By teaming with Progent, you can continue making your customers successful without ever requiring clients to look for expertise from other support firms.
• Remote Technical Support Experts: For two decades, Progent has delivered online network support ranging from Call Center support to high-level consulting. Effective remote support cuts costs while delivering quick results.
• Major Industry Certifications: Progent's IT experts have earned top certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's cybersecurity experts hold advanced certifications including CISSP, CISM, and GIAC. Find out more details about Progent's technology certifications.

Progent's Practice Areas for Lincoln, Nebraska Organizations
Progent's nationwide roster of certified consultants offers Lincoln, Nebraska organizations a broad range of online technical guidance and debugging services. Practice areas offered under Progent's reseller program for network service firms include:

Find Out More About Progent's Consulting Program for Network Service Providers in Lincoln, Nebraska
For additional details about Progent's consulting program for IT service organizations in Lincoln, Nebraska, call 1-800-993-9400 or see Contact Progent.