Boise Consultants for IT Support Companies

Progent's Consulting Expertise, Help Desk, and Ticketing for IT Service Providers in Boise
Progent's consulting services for network service firms in Boise Idaho enables you to offer your clients Progent's consulting expertise and Help Desk Call Center support using your company's own branding as a seamless augmentation of your in-house network support group. These services can help you add to your revenue, expand your service portfolio, create happy clients, and increase your bottom line.

Progent's roster of network engineers, desktop integration and troubleshooting specialists, IT administrators, and cybersecurity professionals have worked as transparent supplements to the support groups of some of the world's biggest IT support firms. Progent's breadth and depth of technical knowledge allows you to add to the scope of your IT support business, and Progent's transparency lets you promote and protect your company's brand.

Progent is a network support firm with 20 years of background providing online consulting services to small and middle-size organizations. Progent is a Microsoft Certified Partner and has one of the largest groups of Cisco CCIE network experts of any private IT services firm in the world. Progent has provided remote IT support and advanced consulting to customers in every state in the country. (See testimonials from Progent's clients.)

Reselling Progent's Services Under Your Own Brand
Progent's reseller program for IT service firms features seamless resale to your clients of professional IT services. Progent bills your firm directly and performs under your direction to deliver your customers support services under your brand. In addition, Progent offers a low-cost Off-hours Support Service for customers who need 24x7 technical support.

Help Desk and Ticketing Services for Network Service Providers
Ticketing systems are the heart of a successful service desk. But enterprise-grade ticketing platforms are not only expensive to license and staff, but also challenging to configure and maintain. Small or niche IT service companies rarely have the necessary budget or personnel. Progent's Help Desk and ticketing solution offers IT service organizations a practical way to keep their own branding while delivering their customers responsive desktop support backed by an advanced ticketing system and reinforced by rapid escalation to subject matter experts.

Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Firms
Progent's Service Desk and ticketing solution for IT service firms takes advantage of Progent's sizable investments in advanced ticketing technology, a remote desktop support staff, and a network of geographically distributed subject matter experts. You can utilize Progent's ticketing system as a secure tenant or Progent can set up communications with your existing ticketing system. The features available with Progent's Help Desk and ticketing services enable your IT service firm to increase your support workload, the range of technologies your company can handle, the number of geographies you can service, and your hours of availability.

Key features of Progent's Help Desk and ticketing program for IT service organizations include:

• Progent's remote desktop service group delivers Level 1 end user help with 1-hour SLA to commence work during normal business hours.
• Normal service times are from 5am to 7pm Pacific Standard Time, five days per week.
• Extended hours support is offered at extra cost.
• Optional onsite service in major metro areas is offered across the US at extra cost.
• You have full control of your customers and billing.
• Your customers enter requests using your branded web portal, an 800 number, or by sending a request to your dedicated mailbox.
• Every client request automatically becomes an open request in the ticket system.
• Service tickets can be monitored and updated remotely until resolution.
• Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.

Progent's Consulting Expertise for IT Service Providers
Progent's consulting expertise for IT service providers allows you to become a single source for virtually all technical expertise your customers may need. You can grow your team and strategic in-house competencies steadily without being forced to turn down opportunities owing to a gap in in-house expertise or the absence of bandwidth.

Important aspects of Progent's Reseller Program for Network Service Providers include:

• Transparent Support: Progent acts as a seamless supplement to your internal IT service group, responding to your coordination, and invoices your firm rather than your customer.
• Granular Billing: Progent bills by the minute to minimize expenses.
• Detailed Reporting: Progent uses an advanced reporting system to make sure all IT services delivered are thoroughly documented. This makes it easy for your IT support organization to transfer service assignments to in-house consultants once you have sufficient staff and appropriate technical skills.

• Safely Expand Your IT Support Practice: You can quickly and safely accept more opportunities outside your core fields of excellence and serve new territories without assuming the risks involved with expanding your head count too quickly.
• Re-enforce Your Brand: You can solidify your mind share as a comprehensive network service provider by offering more solutions to more customers under your own brand.
• Add to Your IT Support Portfolio: Progent can provide world-class expertise in a broad array of technologies and can act as a reliable reservoir of skills for growing your IT support operations.
• Rapid Escalation: With a large roster of top-level technology experts ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 services so even the most challenging issues get resolved promptly.
• Make Your Clients Happy: Happy clients stick. By teaming with Progent, you can continue making your customers successful without ever requiring clients to seek expertise from other support firms.
• Remote Support Professionals: For two decades, Progent has provided remote IT support from Call Center support to advanced consulting. Efficient online support cuts costs and produces fast solutions.
• Top Certifications: Progent's engineers have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's cybersecurity consultants have earned advanced certifications including CISSP, CISA, and CRISC. Learn more details about Progent's certifications.

Progent's Areas of Expertise for Boise, Idaho Companies
Progent's veteran team of certified consultants offers Boise, Idaho companies a broad array of remote consulting and debugging expertise. Practice areas offered under Progent's consulting program for network service organizations include:

Learn More Details About Progent's Consulting Program for IT Service Providers in Boise, Idaho
To learn additional information about Progent's reseller support for IT service organizations in Boise, Idaho, call 1-800-993-9400 or see Contact Progent.