Yonkers Consulting Experts for IT Service Firms

Progent's Consulting Expertise, Help Desk, and Ticketing for IT Service Firms in Yonkers
Progent's consulting support for IT service firms in Yonkers New York allows you to offer your clients Progent's consulting and Help Desk support using your own branding as a seamless augmentation of your in-house IT services team. These services can help you add to your revenue, fill out your service portfolio, satisfy your customers, and improve your profits.

Progent's roster of network engineers, desktop support technicians, network admins, and data security professionals have acted as transparent adjuncts to the support groups of some of the world's biggest IT support businesses. Progent's range of technical knowledge allows you to broaden the capabilities of your IT service practice, and Progent's close integration with your support team lets you elevate and preserve your branding.

Progent is a network consulting company with two decades of background providing remote consulting services to small and mid-size organizations. Progent is a Microsoft Certified Partner and has one of the biggest teams of Cisco CCIE network engineers of any private IT services company in the world. Progent has provided online technical support and advanced consulting to customers in every state in the country. (See testimonials from Progent's clients.)

Reselling Progent's Support Services With Your Branding
Progent's consulting program for IT service providers offers seamless resale to your customers of professional IT services. Progent invoices you directly and performs under your direction to provide your customers support services under your brand. Also, Progent has a low-cost Extended Hours Support Service for customers who require access to 24x7 support.

Help Desk Call Center and Ticketing Services for IT Service Organizations
Ticketing is fundamental to an effective service desk. But modern ticketing systems are not just costly to license and staff, but also a hassle to set up and maintain. Small or niche IT service providers seldom have the necessary budget or personnel. Progent's Call Center and ticketing program gives IT service organizations an economical way to retain their custom branding while delivering their clients responsive desktop support services backed by an advanced ticketing system and supplemented by fast escalation to top-tier experts.

Features of Progent's Help Desk and Ticketing Program for IT Service Firms
Progent's Service Desk and ticketing solution for IT support firms takes advantage of Progent's sizable investments in advanced ticketing technology, a remote desktop support team, and a network of geographically distributed subject matter experts. You can use Progent's ticketing platform exclusively or Progent can set up data interchange with your existing ticketing platform. The features offered with Progent's Service Desk and ticketing solution enable you to expand your physical and virtual support volume, the range of technologies your firm can take on, the number of geographies you can service, and your hours of availability.

Key features of Progent's Service Desk and ticketing solution for IT support firms include:

• Progent's online desktop service team delivers Level 1 end user assistance with 1-hour SLA to begin work during normal business hours.
• Standard support times are 5am to 7pm Pacific Standard Time, five days a week.
• Extended hours support is offered at extra cost.
• Optional on-premises support in major metro areas is available throughout the country at additional cost.
• You retain full control of your customers and invoicing.
• Your clients submit incident reports through your own branded Internet portal, a toll-free phone number, or by sending a message to your dedicated mailbox.
• Every end user request automatically becomes an open request in the ticket system.
• Service tickets can be tracked and modified remotely while they are active.
• Optional transfer of Level 2 and Level 3 problems to Progent's or to your SMEs.

Progent's Consulting Expertise for Network Service Organizations
Progent's consulting expertise for IT service providers allows you to become a single source for virtually all IT expertise your customers may need. You can build your team and core in-house competencies steadily without having to decline new business owing to a lack of in-house expertise or the absence of personnel.

Important features of Progent's Reseller Program for IT Service Firms include:

• Transparent Support: Progent works as a transparent supplement to your internal support team, responding to your management, and bills your firm rather than your customer.
• By-the-Minute Billing: Progent charges by the minute to reign in costs.
• Extensive Service Reporting: Progent uses an advanced service documentation platform to ensure that all services delivered are fully documented. This enables you to shift service assignments to internal personnel when you have sufficient staff and relevant skill sets.

• Safely Grow Your Service Business: You can easily and safely accept additional opportunities beyond your core fields of expertise and serve additional geographies without assuming the risks involved with increasing your head count too quickly.
• Strengthen Your Brand: You can solidify your positioning as a comprehensive IT support provider by delivering more solutions to more clients using your own brand.
• Flesh Out Your IT Support Portfolio: Progent can provide top-tier expertise in a wide range of IT disciplines and can be a dependable reservoir of skills for expanding your IT service operations.
• Rapid Problem Escalation: With a large roster of high-level consultants available, Progent can transition rapidly from Tier 1 to Tier 3 support so even the toughest problems can be handled promptly.
• Make Your Customers Happy: Happy customers stick. By joining with Progent, you can continue making your customers successful without ever requiring clients to seek help outside the fold.
• Remote Technical Support Professionals: For two decades, Progent has provided online IT support from Call Center services to high-level consulting. Effective remote support cuts costs and produces quick solutions.
• Advanced Industry Certifications: Progent's engineers have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading vendors. Progent's security and compliance consultants have earned top certifications including CISSP, CISM, and CRISC. Find out more details about Progent's technology certifications.

Progent's Areas of Expertise for Yonkers, New York Businesses
Progent's veteran roster of certified consultants and technical experts can deliver Yonkers, New York organizations a wide range of remote consulting and troubleshooting services. Areas of expertise covered under Progent's reseller program for IT service providers include:

Find Out More About Progent's Reseller Support for IT Service Providers in Yonkers, New York
For additional details about Progent's reseller support for IT service organizations in Yonkers, New York, call 1-800-993-9400 or see Contact Progent.