Midland Expertise for IT Service Companies

Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for Network Service Firms in Midland
Progent's consulting services for network service organizations in Midland Texas allows you to offer your customers Progent's consulting expertise and Help Desk Call Center support with your brand as a seamless augmentation of your in-house IT support team. These services can ease the way for you to grow your client base, close gaps in your service catalog, create happy customers, and improve your bottom line.

Progent's roster of network infrastructure engineers, desktop support technicians, network admins, and cybersecurity professionals have acted as transparent supplements to the support staffs of some of the world's largest IT support firms. Progent's breadth and depth of technical knowledge enables you to broaden the scope of your IT support business, and Progent's close integration with your support team helps you elevate and protect your company's brand.

Progent is an IT support company with two decades of background providing remote consulting services to small and middle-size organizations. Progent is a Microsoft Certified Partner and has one of the biggest teams of Cisco-certified CCIE network infrastructure experts of any independent computer support firm in the world. Progent has provided online technical assistance and consulting to clients in every state in the country. (Check out testimonials from Progent's customers.)

Reselling Progent's Support Services With Your Branding
Progent's consulting program for IT service firms offers transparent resale to your customers of professional services. Progent invoices your firm directly and works under your instructions to deliver your customers consulting and support services under your brand. In addition, Progent has an affordable Extended Hours Support Program for customers who need 24x7 technical support.

Help Desk and Ticketing for IT Service Providers
Ticketing systems are fundamental to an efficient IT Call Center. But full-featured ticketing systems are not just expensive to license and staff, but also challenging to configure and maintain. Smaller IT support companies rarely have the required financial or human resources. Progent's Help Desk and ticketing program gives IT service organizations a practical way to retain their custom branding while delivering their customers world-class desktop support services built around a best-of-breed ticketing system and supplemented by fast escalation to top-tier experts.

Key Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Providers
Progent's Call Center and ticketing solution for IT service companies takes advantage of Progent's sizable investments in highly scalable ticketing technology, a remote desktop support team, and a network of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing system exclusively or Progent can set up data interchange with your existing ticketing platform. The features offered with Progent's Help Desk and ticketing services enable your IT service firm to expand your support volume, the diversity of technologies your firm can take on, the number of geographies you can service, and your overall availability.

Important features of Progent's Help Desk and ticketing solution for IT service organizations include:

• Progent's remote desktop support team delivers Level 1 end user help with 1-hour SLA to commence work during standard business hours.
• Normal service times are 5am to 7pm Pacific Standard Time, five days per week.
• Extended hours support is available at additional cost.
• Optional on-premises service in major metro areas is offered across the US at extra cost.
• You keep full control of your customers and billing.
• Your clients enter service requests via your own branded web portal, a toll-free phone number, or by sending an email to your assigned mailbox.
• Each client request automatically becomes an open request in the ticket system.
• Tickets can be monitored and modified online while they are active.
• Optional escalation of Level 2 and Level 3 issues to Progent's or to your SMEs.

Progent's Consulting Expertise for IT Service Firms
Progent's consulting expertise for IT service organizations allows your support team to become a sole point of contact for practically all technical guidance and troubleshooting your customers may require. You can build your staff and core IT skills at your own pace without having to say no to opportunities owing to a gap in expertise or the absence of personnel.

Important aspects of Progent's Reseller Program for Network Service Firms include:

• Transparent Support: Progent works as a transparent extension of your internal IT service team, under your management, and bills you rather than your client.
• By-the-Minute Billing: Progent charges on a per-minute basis to reign in expenses.
• Detailed Reporting: Progent uses an enterprise-class service reporting platform to ensure that all IT services performed are fully documented. This allows support group to shift account responsibilities to in-house personnel once you have sufficient staff and relevant technical skills.

• Safely Grow Your Service Practice: You can easily and efficiently take on more jobs outside your core areas of expertise and serve new territories without the risks associated with increasing your full-time staff too rapidly.
• Re-enforce Your Brand: You can solidify your positioning as a comprehensive IT support firm by delivering more services to more clients using your own company name.
• Add to Your Services Catalog: Progent can provide top-tier expertise in a broad range of technologies and can be a dependable resource for growing your IT support operations.
• Rapid Problem Escalation: Thanks to a sizable roster of senior consultants ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the most challenging problems can be handled promptly.
• Make Your Clients Happy: Satisfied customers keep coming back. By joining with Progent, you can keep delivering solutions without ever forcing clients to look for help outside the fold.
• Online Support Experts: For 20 years, Progent has delivered remote IT support ranging from Call Center services to advanced consulting. Efficient remote support saves money while delivering quick solutions.
• Advanced Certifications: Progent's engineers hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading technology companies. Progent's security and compliance experts hold top certifications including CISSP, CISA, and CRISC. Learn more about Progent's technology certifications.

Progent's Practice Areas for Midland, Texas Organizations
Progent's seasoned team of certified consultants and technical experts offers Midland, Texas organizations a wide range of remote technical guidance and debugging services. Practice areas offered under Progent's reseller program for network service providers include:

Learn More Details About Progent's Consulting Program for Network Service Firms in Midland, Texas
To learn additional information about Progent's consulting program for IT service firms in Midland, Texas, call 1-800-993-9400 or visit Contact Progent.