Los Angeles Consulting for Network Support Companies

Progent's Consulting, Help Desk, and Ticketing Support for Network Service Organizations in Los Angeles
Progent's consulting services for IT service firms in Los Angeles California allows you to offer your clients Progent's consulting expertise and Help Desk Call Center support using your company's own branding as a seamless supplement to your regular network support group. This can put you on the fast track to grow your revenue, close gaps in your service catalog, satisfy your clients, and increase your bottom line.

Progent's team of network experts, PC support technicians, network administrators, and cybersecurity professionals have acted as seamless extensions to the IT groups of some of the country's biggest IT support firms. Progent's breadth and depth of technical knowledge allows you to add to the scope of your IT service business, and Progent's close integration with your support team helps you promote and preserve your company's brand.

Progent is an IT support firm with two decades of experience delivering remote expertise to small and middle-size companies. Progent is a Microsoft Certified Partner and maintains one of the largest groups of Cisco CCIE network experts of any private IT support company in the world. Progent has provided remote technical assistance and consulting to customers in every state in the country. (See recommendations from Progent's customers.)

Using Progent's Support Services Under Your Own Brand
Progent's reseller program for IT service organizations features seamless resale to your customers of world-class IT services. Progent invoices your firm directly and performs under your instructions to deliver your clients consulting and support services under your branding. Also, Progent offers an affordable Extended Hours Support Program for clients who need 24x7 technical support.

Help Desk Call Center and Ticketing Services for Network Service Providers
Ticketing systems are fundamental to an effective IT Call Center. But full-featured ticketing platforms are not just costly to acquire and staff, but also a hassle to set up and manage. Smaller IT service firms do not have the necessary financial or human resources. Progent's Service Desk and ticketing program offers IT support firms an economical way to keep their own branding while delivering their customers world-class desktop support backed by an advanced ticketing platform and supplemented by rapid escalation to high-level experts.

Features of Progent's Help Desk and Ticketing Program for IT Service Organizations
Progent's Call Center and ticketing program for IT support organizations leverages Progent's investments in advanced ticketing technology, a remote desktop support staff, and a group of geographically distributed subject matter experts. You can utilize Progent's ticketing platform as a secure tenant or Progent can set up communications with your existing ticketing platform. The standard and optional features available with Progent's Call Center and ticketing program allow you to expand your physical and virtual support volume, the range of technologies your firm can take on, the number of locations you can serve, and your hours of availability.

Important features of Progent's Service Desk and ticketing solution for IT support organizations include:

• Progent's online desktop service team provides Level 1 end user assistance with 1-hour service level agreement (SLA) to commence work during normal work hours.
• Normal service hours are from 5am to 7pm PST, five days per week.
• Extended hours support is offered at additional cost.
• Optional on-premises support in larger metro areas is available across the US at extra cost.
• You keep full control of your customers and billing.
• Your clients enter requests through your custom branded web portal, a toll-free number, or by sending an email to your specified email address.
• Each client request automatically becomes an open request in the ticket system.
• Service tickets can be tracked and modified online while they are active.
• Optional transfer of Level 2 and Level 3 issues to Progent's or to your SMEs.

Progent's Consulting Expertise for IT Service Providers
Progent's consulting expertise for network service firms allows you to become a single point of contact for virtually all technical expertise your customers may require. You can grow your staff and core IT skills steadily without being forced to say no to opportunities owing to a lack of in-house expertise or the absence of bandwidth.

Key aspects of Progent's Reseller Program for Network Service Firms include:

• Transparent Service Delivery: Progent acts as a transparent extension of your internal IT service team, under your management, and bills you instead of your customer.
• By-the-Minute Billing: Progent charges on a per-minute basis to minimize costs.
• Extensive Service Documentation: Progent utilizes an advanced service documentation platform to make sure all IT services delivered are fully documented. This enables support group to shift service responsibilities to internal consultants once you have sufficient staff and appropriate skill sets.

• Safely Expand Your Service Business: You can quickly and safely accept additional opportunities outside your main areas of excellence and open new territories without assuming the risks associated with expanding your head count too rapidly.
• Re-enforce Your Name: You can improve your positioning as a full-spectrum network support provider by delivering more solutions to more clients using your own brand.
• Add to Your Services Catalog: Progent can provide world-class expertise in a broad range of IT disciplines and can act as a reliable reservoir of skills for expanding your IT service operations.
• Fast Problem Escalation: With a sizable roster of top-level technology experts ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 services so even the toughest issues get resolved fast.
• Keep Your Customers Satisfied: Happy customers keep coming back. By joining with Progent, you can keep making your customers successful without ever forcing clients to look for expertise from your competitors.
• Online Support Professionals: For two decades, Progent has delivered online network support ranging from Call Center services to high-level consulting. Effective remote service saves money while delivering quick results.
• Major Industry Certifications: Progent's engineers have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading vendors. Progent's cybersecurity experts have earned advanced certifications including CISSP-ISSAP, CISA, and GIAC. Find out more about Progent's technology certifications.

Progent's Practice Areas for Los Angeles, California Companies
Progent's seasoned roster of certified consultants can provide Los Angeles, California businesses a broad array of remote technical guidance and debugging expertise. Practice areas covered under Progent's reseller program for IT service organizations include:

Learn More Details About Progent's Consulting Support for IT Service Providers in Los Angeles, California
To learn more details about Progent's reseller program for IT service firms in Los Angeles, California, call 1-800-993-9400 or see Contact Progent.