Long Beach Expertise for Network Support Providers

Progent's Consulting, Help Desk Call Center, and Ticketing for Network Service Firms in Long Beach
Progent's consulting support for IT service firms in Long Beach California enables you to offer your customers Progent's consulting expertise and Help Desk Call Center support under your company's brand as a seamless augmentation of your regular network services group. These services can put you on the fast track to add to your client base, fill out your service portfolio, satisfy your customers, and improve your profits.

Progent's team of network engineers, PC support specialists, IT administrators, and data security professionals have worked as seamless expansions to the IT staffs of some of the world's largest IT service businesses. Progent's range of expertise allows you to widen the scope of your IT service business, and Progent's close integration with your support team helps you promote and protect your branding.

Progent is a network consulting company with two decades of background providing online expertise to small and mid-size organizations. Progent is a Microsoft Partner and has one of the largest groups of Cisco-certified CCIE network experts of any private computer support company in the world. Progent has provided remote technical support and advanced consulting to customers in every state in the U.S. (Refer to recommendations from Progent's customers.)

Using Progent's Services With Your Branding
Progent's consulting program for IT service providers offers seamless resale to your customers of world-class IT services. Progent invoices you directly and works under your instructions to deliver your customers support services under your branding. In addition, Progent has an affordable Extended Hours Support Program for customers who require access to 24x7 support.

Help Desk and Ticketing for Network Service Providers
Ticketing is fundamental to a successful service desk. But modern ticketing systems are not only expensive to license and staff, but also challenging to configure and manage. Smaller IT service companies do not have the required resources. Progent's Call Center and ticketing solution offers IT service organizations an affordable way to keep their custom branding while delivering their clients world-class desktop support services built around an advanced ticketing system and reinforced by rapid escalation to subject matter experts.

Key Features of Progent's Help Desk and Ticketing Program for Network Service Providers
Progent's Service Desk and ticketing program for IT support organizations takes advantage of Progent's investments in advanced ticketing technology, a remote desktop services team, and a network of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing platform exclusively or Progent can establish communications with your current ticketing platform. The standard and optional features offered with Progent's Call Center and ticketing program enable your IT service firm to increase your physical and virtual support workload, the range of technologies your firm can handle, the number of locations you can service, and your hours of availability.

Important features of Progent's Service Desk and ticketing solution for IT service companies include:

• Progent's online desktop support staff delivers Level 1 end user support with 1-hour SLA to commence work during standard business hours.
• Normal service times are 5am to 7pm Pacific Standard Time (PST), five days a week.
• Extended hours support is available at extra cost.
• Optional on-premises support in larger metros is available throughout the US at additional cost.
• You keep complete control of your customers and invoicing.
• Your clients enter incident reports by means of your branded web portal, an 800 phone number, or by sending an email to your dedicated mailbox.
• Every client request automatically becomes an open request in the ticket system.
• Service tickets can be tracked and updated remotely while they are active.
• Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.

Progent's Consulting Expertise for Network Service Firms
Progent's consulting expertise for network service firms allows you to become a sole source for practically all IT guidance and troubleshooting your clients may need. You can grow your team and strategic in-house competencies at your own pace without being forced to turn down opportunities owing to a lack of in-house expertise or a shortage of bandwidth.

Important features of Progent's Reseller Program for Network Service Providers include:

• Transparent Support: Progent works as a transparent supplement to your in-house IT service team, under your management, and bills you rather than your client.
• By-the-Minute Billing: Progent bills on a per-minute basis to minimize costs.
• Extensive Documentation: Progent utilizes an advanced documentation system to make sure all services delivered are thoroughly described. This allows support group to transfer account responsibilities to in-house consultants once you have sufficient people and relevant skill sets.

• Safely Grow Your IT Support Practice: You can quickly and safely take on additional opportunities outside your main fields of excellence and open additional geographies without assuming the risks associated with increasing your full-time staff too rapidly.
• Re-enforce Your Name: You can solidify your positioning as a full-spectrum network service provider by delivering more solutions to more clients under your own brand.
• Add to Your IT Support Portfolio: Progent can provide top-tier expertise in a wide range of IT disciplines and can be a reliable resource for expanding your IT service operations.
• Fast Escalation: Thanks to a large team of high-level consultants available, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the most challenging issues get resolved promptly.
• Make Your Clients Satisfied: Happy clients are loyal. By teaming with Progent, you can keep making your customers successful without ever forcing clients to seek expertise from your competitors.
• Remote Support Professionals: For 20 years, Progent has delivered remote network support from Call Center support to high-level consulting. Efficient remote support saves money while delivering quick results.
• Top Industry Certifications: Progent's IT experts have earned top certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading vendors. Progent's cybersecurity consultants have earned advanced certifications including CISSP-ISSAP, CISA, and GIAC. Learn more details about Progent's certifications.

Progent's Practice Areas for Long Beach, California Companies
Progent's seasoned team of certified engineers can provide Long Beach, California organizations a wide range of remote consulting and debugging expertise. Areas of expertise covered under Progent's reseller program for network service organizations include:

Learn More Details About Progent's Consulting Program for Network Service Providers in Long Beach, California
To learn more details about Progent's reseller program for network service firms in Long Beach, California, call 1-800-993-9400 or see Contact Progent.