Cheyenne Expertise for Network Service Firms

Progent's Consulting, Help Desk, and Ticketing for Network Service Organizations in Cheyenne
Progent's consulting support for network service firms in Cheyenne Wyoming allows your company to offer your clients Progent's consulting expertise and Help Desk Call Center support under your brand as a seamless supplement to your in-house IT support group. This can put you on the fast track to add to your revenue, expand your service offerings, create happy customers, and improve your bottom line.

Progent's nationwide roster of network infrastructure experts, desktop support specialists, IT administrators, and cybersecurity consultants have acted as seamless adjuncts to the IT groups of some of the country's biggest IT support businesses. Progent's breadth and depth of expertise enables you to widen the capabilities of your IT support practice, and Progent's close integration with your support team lets you promote and protect your branding.

Progent is an IT support firm with two decades of background delivering remote expertise to small and middle-size companies. Progent is a Microsoft Partner and maintains one of the biggest groups of Cisco-certified CCIE network infrastructure experts of any private computer services company in the world. Progent has delivered online IT support and advanced consulting to customers in every state in the country. (See testimonials from Progent's customers.)

Using Progent's Services With Your Branding
Progent's reseller program for network service providers features seamless resale to your clients of world-class IT services. Progent invoices your firm exclusively and performs under your instructions to deliver your clients support services under your branding. In addition, Progent offers an affordable Extended Hours Support Service for customers who need access to 24x7 technical support.

Help Desk Call Center and Ticketing for IT Service Firms
Ticketing is the heart of a successful IT Call Center. But enterprise-grade ticketing platforms are not just expensive to acquire and staff, but difficult to configure and maintain. Smaller IT service organizations do not have the necessary financial or human resources. Progent's Call Center and ticketing program offers IT service organizations a practical way to retain their own branding while providing their clients responsive desktop support services built around a best-of-breed ticketing platform and reinforced by fast escalation to top-tier experts.

Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Organizations
Progent's Call Center and ticketing solution for IT service firms leverages Progent's sizable investments in advanced ticketing software, an online desktop support team, and a group of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing platform exclusively or Progent can set up data interchange with your current ticketing platform. The standard and optional features offered with Progent's Call Center and ticketing services enable your IT service firm to increase your support workload, the diversity of technical issues your company can handle, the number of locations you can serve, and your overall availability.

Key features of Progent's Call Center and ticketing solution for IT service firms include:

• Progent's remote desktop service staff provides Level 1 end user help with 1-hour SLA to commence work during normal business hours.
• Standard service hours are 5am to 7pm Pacific Standard Time (PST), five days per week.
• Extended support is available at extra cost.
• Optional on-premises service in larger metros is offered throughout the US at extra cost.
• You keep full control of your customers and billing.
• Your customers enter service requests via your branded Internet portal, an 800 phone number, or by directing a request to your dedicated mailbox.
• Every customer request automatically becomes an open request in the ticket system.
• Tickets can be tracked and updated online while they are active.
• Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.

Progent's Consulting for IT Service Firms
Progent's consulting expertise for IT service providers allows your support team to become a single source for virtually all IT expertise your clients may need. You can grow your staff and core in-house competencies at your own pace without being forced to decline new business due to a gap in expertise or the absence of personnel.

Key aspects of Progent's Reseller Program for IT Service Providers include:

• Transparent Service Delivery: Progent acts as a seamless extension of your in-house IT service team, responding to your coordination, and invoices you rather than your client.
• By-the-Minute Billing: Progent charges by the minute to minimize costs.
• Detailed Service Documentation: Progent utilizes an advanced reporting platform to make sure all IT services performed are thoroughly documented. This enables support group to shift account assignments to internal consultants when you have sufficient people and relevant skill sets.

• Safely Grow Your IT Support Practice: You can easily and efficiently take on more jobs beyond your core fields of expertise and open additional geographies without the risks associated with increasing your full-time staff too rapidly.
• Strengthen Your Brand: You can improve your mind share as a full-spectrum IT support provider by delivering more services to more customers under your own brand.
• Flesh Out Your Services Portfolio: Progent can provide world-class expertise in a broad range of technologies and can be a dependable resource for expanding your IT support business.
• Rapid Escalation: With a large team of top-level technology experts ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 services so even the most challenging problems get resolved fast.
• Keep Your Customers Satisfied: Happy clients stick. By teaming with Progent, you can keep making your customers successful without ever requiring clients to look for help from other support firms.
• Remote Technical Support Experts: For 20 years, Progent has delivered online network support from Help Desk services to advanced consulting. Effective remote service cuts costs while delivering fast results.
• Top Certifications: Progent's engineers hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's security and compliance experts hold top certifications including CISSP-ISSAP, CISA, and CRISC. Find out more details about Progent's certifications.

Progent's Practice Areas for Cheyenne, Wyoming Businesses
Progent's seasoned team of certified engineers can provide Cheyenne, Wyoming companies a wide range of online consulting and troubleshooting services. Practice areas covered under Progent's reseller program for network service organizations include:

Learn More About Progent's Reseller Support for IT Service Organizations in Cheyenne, Wyoming
For additional details about Progent's consulting program for network service firms in Cheyenne, Wyoming, call 1-800-993-9400 or visit Contact Progent.