Skokie Consulting Experts for Computer Support Organizations

Progent's Consulting Expertise, Help Desk, and Ticketing for IT Service Organizations in Skokie
Progent's consulting services for network service firms in Skokie Illinois enables you to offer your clients Progent's consulting expertise and Help Desk Call Center support using your company's brand as a seamless supplement to your in-house network services group. This can put you on the fast track to grow your client base, expand your service portfolio, create happy clients, and increase your profits.

Progent's nationwide roster of network engineers, desktop support specialists, network admins, and data security professionals have worked as transparent supplements to the IT staffs of some of the world's biggest IT support businesses. Progent's breadth and depth of technical knowledge allows you to add to the scope of your IT support practice, and Progent's transparency lets you promote and preserve your branding.

Progent is an IT consulting company with two decades of background providing online expertise to small and middle-size organizations. Progent is a Microsoft Certified Partner and maintains one of the largest groups of Cisco CCIE network experts of any independent IT support firm in the world. Progent has delivered remote IT assistance and advanced consulting to clients in every state in the country. (See testimonials from Progent's clients.)

Providing Progent's Support Services With Your Branding
Progent's reseller program for IT service firms features transparent resale to your clients of professional services. Progent bills your firm directly and works under your instructions to provide your customers support services under your brand. In addition, Progent has a low-cost Off-hours Support Program for clients who require 24x7 technical support.

Help Desk Call Center and Ticketing for IT Service Firms
Ticketing is the enabling technology behind a successful service desk. But modern ticketing systems are not only costly to acquire and staff, but challenging to set up and manage. Smaller IT support companies do not have the required budget or personnel. Progent's Help Desk and ticketing program gives IT service organizations an affordable way to keep their company branding while delivering their clients world-class desktop support built around an advanced ticketing platform and reinforced by rapid escalation to top-tier experts.

Key Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Firms
Progent's Service Desk and ticketing program for IT support companies takes advantage of Progent's sizable investments in advanced ticketing technology, a remote desktop services team, and a group of geographically dispersed subject matter experts. You can use Progent's ticketing system exclusively or Progent can set up data interchange with your current ticketing system. The features offered with Progent's Call Center and ticketing program enable you to increase your support workload, the diversity of technical issues your firm can handle, the number of geographies you can service, and your overall availability.

Key features of Progent's Service Desk and ticketing solution for IT service companies include:

• Progent's online desktop service team provides Level 1 end user support with 1-hour SLA to commence work during normal business hours.
• Normal support hours are from 5am to 7pm Pacific Standard Time, five days a week.
• Extended hours support is offered at extra cost.
• Optional on-premises support in larger metro areas is offered throughout the country at additional cost.
• You keep complete control of your clients and invoicing.
• Your clients submit incident reports via your branded Internet portal, a toll-free phone number, or by sending a message to your specified email address.
• Every end user request automatically becomes an open request in the ticket system.
• Tickets can be tracked and modified remotely until resolution.
• Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.

Progent's Consulting Expertise for IT Service Firms
Progent's consulting for network service organizations allows you to act as a single point of contact for practically all technical guidance and troubleshooting your customers may require. You can grow your team and core IT skills steadily without having to say no to opportunities due to a gap in expertise or the absence of personnel.

Important aspects of Progent's Reseller Program for Network Service Firms include:

• Transparent Service Delivery: Progent works as a transparent extension of your internal IT service team, responding to your coordination, and bills your firm rather than your client.
• Granular Billing: Progent charges on a per-minute basis to minimize expenses.
• Detailed Documentation: Progent utilizes an enterprise-class service documentation platform to ensure that all IT services delivered are fully documented. This allows you to transfer service assignments to in-house consultants when you have sufficient people and appropriate skill sets.

• Safely Expand Your Service Practice: You can quickly and efficiently take on more opportunities outside your main fields of excellence and serve new geographies without exposure to the risks involved with increasing your head count too quickly.
• Strengthen Your Name: You can solidify your mind share as a comprehensive IT service provider by offering more solutions to more clients under your own company name.
• Flesh Out Your IT Support Catalog: Progent offers top-tier expertise in a broad array of IT disciplines and can act as a dependable reservoir of skills for expanding your IT support business.
• Rapid Escalation: Thanks to a sizable team of high-level consultants ready to help, Progent can transition quickly from Tier 1 to Tier 3 support so even the toughest problems get resolved fast.
• Make Your Clients Happy: Satisfied customers are loyal. By teaming with Progent, you can continue delivering solutions without ever requiring clients to seek expertise outside the fold.
• Online Technical Support Professionals: For two decades, Progent has delivered remote network support ranging from Call Center services to advanced consulting. Effective online service saves money while delivering quick results.
• Major Certifications: Progent's IT experts hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other technology leaders. Progent's cybersecurity consultants hold advanced certifications including CISSP-ISSAP, CISA, and CRISC. Learn more about Progent's technology certifications.

Progent's Practice Areas for Skokie, Illinois Organizations
Progent's nationwide team of certified consultants offers Skokie, Illinois organizations a broad range of remote technical guidance and debugging services. Practice areas covered under Progent's reseller program for network service providers include:

Learn More About Progent's Consulting Support for Network Service Providers in Skokie, Illinois
To learn more details about Progent's reseller program for IT service organizations in Skokie, Illinois, call 1-800-993-9400 or refer to Contact Progent.