San Diego Consulting Services for Network Support Companies

Progent's Consulting, Help Desk Call Center, and Ticketing for IT Service Organizations in San Diego
Progent's consulting services for network service firms in San Diego California enables your company to offer your clients Progent's consulting and Help Desk support using your company's brand as a transparent augmentation of your in-house network support team. These services can ease the way for you to grow your revenue, fill out your service catalog, create happy customers, and improve your bottom line.

Progent's team of network engineers, desktop support technicians, IT administrators, and data security consultants have acted as transparent adjuncts to the support groups of some of the world's largest IT service businesses. Progent's breadth and depth of expertise allows you to widen the scope of your IT support practice, and Progent's close integration with your support team lets you strengthen and protect your company's brand.

Progent is a network consulting company with 20 years of background delivering online expertise to small and mid-size organizations. Progent is a Microsoft Certified Partner and maintains one of the biggest teams of Cisco-certified CCIE network experts of any private computer support firm in the world. Progent has provided online IT assistance and advanced consulting to customers in every state in the U.S. (Check out recommendations from Progent's customers.)

Using Progent's Support Services Under Your Branding
Progent's consulting program for network service providers features transparent resale to your customers of world-class IT services. Progent bills your firm exclusively and works under your direction to deliver your customers support services under your branding. In addition, Progent has a low-cost Off-hours Support Service for clients who need 24x7 support.

Help Desk and Ticketing for IT Service Firms
Ticketing systems are the heart of an effective service desk. But enterprise-grade ticketing platforms are not only expensive to acquire and staff, but also a hassle to configure and manage. Small or niche IT support firms do not have the required resources. Progent's Call Center and ticketing solution gives IT support firms an affordable way to keep their custom branding while providing their customers world-class desktop support built around a best-of-breed ticketing system and supplemented by rapid escalation to top-tier experts.

Key Features of Progent's Help Desk and Ticketing Program for IT Service Firms
Progent's Service Desk and ticketing solution for IT service organizations leverages Progent's investments in highly scalable ticketing software, a remote desktop services team, and a group of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing platform as a secure tenant or Progent can establish data interchange with your current ticketing system. The standard and optional features available with Progent's Call Center and ticketing solution enable you to expand your support workload, the range of technologies your business can handle, the number of locations you can serve, and your hours of availability.

Key features of Progent's Help Desk and ticketing solution for IT support companies include:

• Progent's online desktop support staff provides Level 1 end user assistance with 1-hour SLA to begin work during normal business hours.
• Standard support times are 5am to 7pm Pacific Standard Time, five days a week.
• Extended hours support is offered at additional cost.
• Optional onsite support in larger metros is available throughout the country at additional cost.
• You keep complete control of your clients and billing.
• Your clients submit service requests through your own branded web portal, a toll-free number, or by sending a request to your designated email address.
• Every end user request automatically becomes an open request in the ticket system.
• Service tickets can be tracked and updated remotely until they are closed.
• Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.

Progent's Consulting for Network Service Providers
Progent's consulting expertise for IT service firms allows your support team to become a single point of contact for practically all IT guidance and troubleshooting your customers may require. You can grow your staff and core in-house competencies steadily without having to decline opportunities owing to a lack of expertise or a shortage of bandwidth.

Key features of Progent's Reseller Program for Network Service Firms include:

• Transparent Service Delivery: Progent works as a transparent supplement to your internal support group, responding to your management, and bills you instead of your customer.
• Granular Billing: Progent bills on a per-minute basis to reign in costs.
• Detailed Documentation: Progent utilizes an enterprise-class service reporting system to make sure all services performed are thoroughly described. This enables your IT support organization to transfer account responsibilities to in-house consultants when you have sufficient people and relevant skill sets.

• Safely Expand Your IT Support Practice: You can easily and affordably accept additional jobs outside your core areas of excellence and serve additional territories without the risks involved with increasing your head count too quickly.
• Strengthen Your Name: You can solidify your mind share as a comprehensive network service firm by offering more services to more clients under your own company name.
• Flesh Out Your IT Support Portfolio: Progent offers top-tier support in a wide range of IT disciplines and can act as a reliable reservoir of skills for growing your IT support business.
• Rapid Escalation: With a large team of senior consultants ready to help, Progent can transition quickly from Tier 1 to Tier 3 services so even the most challenging problems get resolved promptly.
• Keep Your Clients Satisfied: Satisfied customers keep coming back. By joining with Progent, you can keep making your customers successful without ever requiring clients to seek help outside the fold.
• Remote Support Experts: For 20 years, Progent has provided online IT support ranging from Call Center services to high-level consulting. Efficient remote support cuts costs while delivering fast solutions.
• Major Industry Certifications: Progent's engineers hold top certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading vendors. Progent's cybersecurity consultants have earned top certifications including CISSP, CISA, and CRISC. Learn more about Progent's industry certifications.

Progent's Practice Areas for San Diego, California Organizations
Progent's nationwide roster of certified consultants can deliver San Diego, California companies a wide range of online consulting and debugging expertise. Practice areas offered under Progent's reseller program for network service firms include:

Find Out More Details About Progent's Consulting Support for Network Service Providers in San Diego, California
For additional details about Progent's consulting support for network service organizations in San Diego, California, call 1-800-993-9400 or visit Contact Progent.