Pleasanton Consulting Support for Network Service Companies

Progent's Consulting, Help Desk, and Ticketing for IT Service Providers in Pleasanton
Progent's consulting support for IT service organizations in Pleasanton California enables you to provide your clients Progent's consulting and Help Desk support with your brand as a seamless extension of your in-house network services group. These services can put you on the fast track to add to your client base, close gaps in your service portfolio, satisfy your clients, and improve your profits.

Progent's team of network infrastructure experts, desktop support specialists, IT admins, and cybersecurity consultants have acted as transparent extensions to the IT groups of some of the world's largest IT service firms. Progent's breadth and depth of expertise enables you to add to the capabilities of your IT support business, and Progent's transparency helps you promote and preserve your company's brand.

Progent is a network consulting company with two decades of experience providing remote expertise to small and mid-size businesses. Progent is a Microsoft Partner and maintains one of the biggest teams of Cisco-certified CCIE network infrastructure engineers of any independent computer services company in the world. Progent has provided online technical support and consulting to customers in every state in the U.S. (Check out testimonials from Progent's customers.)

Reselling Progent's Support Services With Your Branding
Progent's consulting program for network service firms offers transparent resale to your clients of world-class IT services. Progent invoices your firm directly and performs under your direction to deliver your customers consulting and support services under your branding. Also, Progent offers an affordable Off-hours Support Program for clients who need access to 24x7 technical support.

Help Desk and Ticketing for IT Service Providers
Ticketing systems are the heart of an efficient IT Call Center. But modern ticketing platforms are not just expensive to acquire and staff, but also difficult to configure and maintain. Smaller IT support firms rarely have the required resources. Progent's Service Desk and ticketing program gives IT service organizations a practical way to retain their custom branding while providing their customers responsive desktop support services backed by an advanced ticketing platform and reinforced by fast escalation to top-tier experts.

Features of Progent's Help Desk and Ticketing Program for Network Service Firms
Progent's Help Desk and ticketing solution for IT service firms leverages Progent's investments in highly scalable ticketing technology, an online desktop support team, and a group of geographically dispersed subject matter experts. You can use Progent's ticketing system as a secure tenant or Progent can establish communications with your existing ticketing platform. The standard and optional features offered with Progent's Call Center and ticketing program allow you to increase your physical and virtual support workload, the range of technical issues your business can handle, the number of locations you can serve, and your overall availability.

Important features of Progent's Help Desk and ticketing solution for IT service companies include:

• Progent's remote desktop service group delivers Level 1 end user assistance with 1-hour SLA to commence work during standard business hours.
• Standard support times are from 5am to 7pm PST, five days per week.
• Extended hours support is available at extra cost.
• Optional onsite support in major metros is offered across the country at extra cost.
• You have complete control of your customers and billing.
• Your clients submit service requests via your custom branded web portal, a toll-free number, or by directing an email to your assigned mailbox.
• Each customer request automatically becomes an open request in the ticket system.
• Tickets can be monitored and updated remotely while they are active.
• Optional escalation of Level 2 and Level 3 problems to Progent's or to your SMEs.

Progent's Consulting for IT Service Providers
Progent's consulting expertise for network service organizations allows you to become a sole source for practically all technical guidance and troubleshooting your clients may require. You can build your team and core IT skills at your own pace without being forced to turn down opportunities due to a gap in expertise or the absence of personnel.

Important aspects of Progent's Reseller Program for Network Service Firms include:

• Transparent Support: Progent works as a seamless extension of your internal support team, responding to your direction, and invoices you rather than your client.
• Granular Billing: Progent bills by the minute to minimize costs.
• Detailed Service Reporting: Progent utilizes an advanced reporting system to make sure all services performed are fully described. This enables your IT support organization to shift service assignments to internal consultants when you have enough staff and appropriate skill sets.

• Safely Grow Your Service Business: You can quickly and affordably accept additional jobs outside your main areas of excellence and serve new geographies without assuming the risks associated with expanding your head count too quickly.
• Re-enforce Your Brand: You can solidify your mind share as a comprehensive IT support firm by offering more solutions to more clients using your own brand.
• Flesh Out Your IT Support Portfolio: Progent offers world-class support in a wide array of IT disciplines and can act as a reliable resource for growing your IT service operations.
• Rapid Escalation: With a sizable team of high-level consultants ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the toughest issues get resolved promptly.
• Keep Your Clients Satisfied: Satisfied customers are loyal. By joining with Progent, you can keep delivering solutions without ever requiring clients to seek help from your competitors.
• Remote Support Experts: For 20 years, Progent has provided remote network support from Help Desk services to high-level consulting. Effective online service saves money and produces quick solutions.
• Major Industry Certifications: Progent's engineers hold top certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's security and compliance consultants hold advanced certifications including CISSP, CISA, and CRISC. Learn more details about Progent's industry certifications.

Progent's Areas of Expertise for Pleasanton, California Businesses
Progent's veteran roster of certified consultants and technical experts offers Pleasanton, California companies a broad array of online consulting and debugging expertise. Areas of expertise offered under Progent's reseller program for network service organizations include:

Find Out More Details About Progent's Reseller Support for Network Service Organizations in Pleasanton, California
For additional information about Progent's reseller program for IT service firms in Pleasanton, California, call 1-800-993-9400 or visit Contact Progent.