Kansas City Consultants for IT Service Firms

Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for IT Service Firms in Kansas City
Progent's consulting services for IT service organizations in Kansas City Missouri enables you to provide your customers Progent's consulting and Help Desk Call Center support with your own branding as a transparent supplement to your regular IT services group. These services can ease the way for you to add to your client base, close gaps in your service offerings, create happy clients, and increase your bottom line.

Progent's nationwide team of network engineers, desktop integration and troubleshooting specialists, network administrators, and cybersecurity consultants have worked as seamless extensions to the support staffs of some of the world's largest IT service firms. Progent's breadth and depth of expertise enables you to broaden the scope of your IT service practice, and Progent's close integration with your support team lets you elevate and preserve your company's brand.

Progent is an IT consulting company with two decades of background providing online expertise to small and middle-size companies. Progent is a Microsoft Partner and maintains one of the largest teams of Cisco CCIE network experts of any private computer support firm in the world. Progent has delivered online technical support and consulting to customers in every state in the U.S. (See recommendations from Progent's clients.)

Using Progent's Services Under Your Own Brand
Progent's reseller program for IT service providers features seamless resale to your clients of world-class IT services. Progent bills you exclusively and performs under your instructions to provide your clients consulting and support services under your brand. In addition, Progent offers a low-cost Off-hours Support Service for customers who need access to 24x7 technical support.

Help Desk and Ticketing for Network Service Organizations
Ticketing systems are the heart of an effective service desk. But full-featured ticketing systems are not just expensive to license and staff, but also challenging to configure and maintain. Smaller IT service companies rarely have the necessary financial or human resources. Progent's Help Desk and ticketing program gives IT service firms a practical way to keep their custom branding while providing their clients world-class desktop support services built around an advanced ticketing platform and supplemented by fast escalation to top-tier experts.

Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Providers
Progent's Help Desk and ticketing solution for IT service firms takes advantage of Progent's investments in highly scalable ticketing technology, a remote desktop support staff, and a group of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing platform as a secure tenant or Progent can establish communications with your current ticketing platform. The features available with Progent's Call Center and ticketing solution enable your IT service firm to increase your physical and virtual support workload, the range of technologies your business can take on, the number of locations you can service, and your overall availability.

Important features of Progent's Service Desk and ticketing solution for IT support organizations include:

• Progent's remote desktop support group provides Level 1 end user support with 1-hour service level agreement (SLA) to commence work during normal business hours.
• Normal service hours are 5am to 7pm Pacific Standard Time, five days per week.
• Extended support is available at extra cost.
• Optional onsite support in major metros is available across the country at extra cost.
• You retain complete control of your clients and billing.
• Your clients enter requests using your branded Internet portal, an 800 number, or by sending a request to your dedicated email address.
• Every customer request automatically becomes an open request in the ticket system.
• Tickets can be monitored and updated remotely until resolution.
• Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.

Progent's Consulting Expertise for Network Service Providers
Progent's consulting expertise for network service organizations allows your support team to act as a single source for virtually all IT guidance and troubleshooting your clients may require. You can build your staff and core IT skills steadily without being forced to decline opportunities due to a gap in expertise or a shortage of bandwidth.

Key features of Progent's Reseller Program for IT Service Firms include:

• Transparent Support: Progent acts as a transparent supplement to your internal IT service team, responding to your coordination, and invoices you instead of your customer.
• Granular Billing: Progent bills by the minute to reign in expenses.
• Extensive Service Reporting: Progent utilizes an enterprise-class reporting system to ensure that all services delivered are fully documented. This enables you to transfer account responsibilities to in-house personnel when you have enough staff and relevant technical skills.

• Safely Expand Your Service Business: You can quickly and affordably take on more jobs outside your core areas of expertise and serve new territories without exposure to the risks involved with expanding your head count too quickly.
• Re-enforce Your Name: You can solidify your mind share as a full-spectrum IT support provider by offering more services to more customers under your own brand.
• Flesh Out Your IT Support Catalog: Progent can provide top-tier support in a wide range of technologies and can act as a reliable reservoir of skills for expanding your IT support business.
• Rapid Problem Escalation: With a sizable roster of high-level technology experts ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the most challenging problems can be handled promptly.
• Keep Your Clients Satisfied: Happy customers keep coming back. By teaming with Progent, you can keep making your customers successful without ever requiring clients to look for expertise from other support firms.
• Remote Support Experts: For 20 years, Progent has delivered online network support from Call Center services to high-level consulting. Efficient online service cuts costs while delivering quick solutions.
• Top Industry Certifications: Progent's IT experts have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading vendors. Progent's security and compliance consultants have earned top certifications including CISSP, CISA, and GIAC. Find out more about Progent's certifications.

Progent's Practice Areas for Kansas City, Missouri Companies
Progent's seasoned roster of certified engineers can deliver Kansas City, Missouri businesses a broad range of online consulting and debugging services. Areas of expertise covered under Progent's reseller program for IT service firms include:

Learn More Details About Progent's Consulting Support for Network Service Firms in Kansas City, Missouri
For additional information about Progent's consulting support for IT service firms in Kansas City, Missouri, call 1-800-993-9400 or visit Contact Progent.