Enlarging your remote workforce may have a significant impact on network infrastructure, security, and corporate workflows. Progent has 20 years of experience assisting small and mid-size businesses to design, deploy, manage, tune, and debug IT networks that support work-from-home employees. Progent can assist your Nashville organization to select the appropriate technologies and follow leading practices in creating and maintaining a safe virtual office solution for teleworkers that promotes teamwork and delivers top business value. Progent offers support services ranging from as-needed expertise for getting you over occasional IT bottlenecks to comprehensive project management to help you carry out mission-critical tasks.

Progent can help Nashville, Tennessee companies to succeed with any aspect of building a high-functioning work-at-home ecosystem by delivering network infrastructure configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform customization and training, public cloud integration, Help Desk augmentation, endpoint security, backup/restore solutions, and streamlined management.

Help Desk Call Center Services for Telecommuters
A fast, enterprise-wide changeover to a from-home business model, which could be activated by a pandemic or as part of a disaster recovery plan, can overwhelm even a well-staffed internal Help Desk. Progent's Help Desk Call Center services allow organizations to outsource or supplement their Help Desk Call Center by using Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Call Center services leverage Progent's nationwide network of remote technical support experts combined with world-class trouble ticketing and tracking software to offer an affordable, advanced Support Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all aspects of remote Level 1 PC support from help requests through trouble ticket creation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows teleworkers to track or edit the status of their active tickets, enter details, and append screen captures or attachments. Desktop support services are provided at a significant price reduction off Progent's ordinary Level 1 desktop service rates, and Progent makes available optional rapid hand-off to Level 2 and Level 3 IT experts to deal with complex issues. For more information, go to Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
  • Progent's Help Desk Call Center Supplemental Service allows your business to expand your current Call Center team by splitting responsibilities for Call Center support services transparently between your in-house IT support personnel and Progent's nationwide roster of PC support technicians and subject matter experts. Progent's co-managed Call Center service uses a collective support solution based on the leading professional services automation (PSA) tool for handling help requests and trouble tickets, establishing ownership, tracking progress, and producing management reports. For information about how Progent's Call Center Supplementation Services can help your company to deliver best-in-class technical support to your at-home workforce, refer to Progent's Call Center augmentation Services.

Contact Progent for At-Home Worker Expertise
To contact Progent about building and maintaining a productive telecommuter solution for your Nashville, Tennessee company, phone 1-800-993-9400 or go to Contact Progent.